Prepaid FAQ's

• What are the benefits of this Plan?

  • The benefits for local and STD calls may vary depending on the plan that you are currently on and your local/STD usage. For     National roaming, you can save upto 50% on enrolling to airtel Turbo Plans.

•  How can I take this Plan?

  • This plan is available at a minimal Enrollment Fees (please see the product details section for details). To take this offer all you need     to do is visit your nearest airtel Retailer and pay him the enrollment fee amount & you will instantly get the new tariff and pulse     benefits with one year main account validity.

• Is this Plan available for all existing customers?

  • Yes, this plan is available for all existing customers. However, on opting for this plan all existing benefits will cease.

• Can I take this plan if I already have an SVV (tariff voucher)?

  • airtel Turbo Plan cannot be combined with any other SVV. If you opt for the airtel Turbo plan, the benefit of your existing SVV will     be withdrawn. Similarly, if you recharge with any SVV after taking the airtel Turbo Plan, the benefit of airtel Turbo Plan will be    withdrawn.

• Can I take a DA pack if am on the airtel Turbo plan?

  • Yes, it can be combined with DA.

•  I have subscribed to airtel Special Five. If I enroll to airtel Turbo Plan what tariff will be applicable?

  • If you are an existing Special 5 customer, for calls made to numbers added in your Special 5 group you will be charged at the    Special 5 plan tariff while in Home circle (i.e A2A local@20p/min and A2A STD@50p/min). For all other calls you will be charged at    the airtel Turbo Plan tariff.

•  I have a lifetime validity plan. How can I avail the benefit of airtel Turbo Plans?

  • You can opt for the airtel Turbo Plans. However, you will lose your lifetime main account validity and get main account validity only     for 1 year.

•   I have a airtel Turbo Plans, How can I avail the lifetime benefit Plan again?

  • You can recharge with any of the lifetime validity recharge. However, kindly note you will lose the benefit of the airtel Turbo Plans     and you will get tariff and account validity as per life time plan.

• I have a validity of greater than one year in my main account, how can I avail the benefit of Freedom Plan?

  • You can opt for the airtel Turbo Plans. However, you will lose your existing main account validity and will get main account validity    for 1 year.

Postpaid FAQ's

• What is the airtel Turbo Plan?

  • With turbo plan while on roaming you can make calls- To all airtel (Local+STD) @ 60p/min, to all Others (Local+STD) @ 80p/min & All    Incoming Calls @ 60 Paisa.    You have the flexibility of choosing either per Minute Pulse or Per Second Pulse Plan.    The plans are Turbo 249 plan (with per minute billing on local calls) and Turbo 299 plan (With per second billing on local    calls).

• How can I take this Plan?

  • You will have to subscribe to the plan to avail the benefits.     If existing airtel Postpaid Customer,     For airtel Turbo 249 plan, Just send an SMS <Turbo 249> to 121     For airtel Turbo 299 plan, Just Send an SMS <Turbo 299> to 121     Based on your choice, we will change your bill plan to the chosen plan from the next bill cycle date. You can also call 121 and give     your Bill plan change request.     For a new connection, you can visit the nearest airtel Relationship centre or our sales executive will get in touch with you for     documentation and enrolment to this plan.

• Once I move to this plan can I take another plan?

  • You can migrate out of the Turbo plan if you wish to, by simply giving us a request for plan change to any other plan of your choice     at any point in time and we will change your plan from the next bill cycle date. However, you will lose the benefit of lower roaming     tariff .

• How will my calls be charged if I take Turbo 249/299 Plan?

  • The roaming Calls would be charged at Per min pulse in both the plans. The Local & STD calls while in home network, would be    charged at per min pulse in Turbo 249 plan and at per second pulse in Turbo 299 plan.

• I am on airtel Advantage/Freedom Plan. How is this plan different from airtel advantage/Freedom?

  • airtel Advantage/Freedom and airtel Turbo are 2 different plans. You can take only one of these at a time. The difference in both     plans is that of the added National Roaming Tariff benefit which is not available in any other plan. Whats more, the Turbo Plan     continues to offer the benefits of Advantage/Freedom plan for local and STD usage as well.

• What are the benefits of this Plan?

  • The plan offers you a benefit of upto 45% reduction in your roaming call costs.

•  Can I get the new Roaming tariff benefit on my existing plan?

  • As per Govt regulations, Roaming benefits cannot be offered as separate toppings and have to be a part of a Tariff plan.    Accordingly, you will have to change your existing plan to the Turbo plan for availing the Roaming tariff benefits.

• Is CUG facility available on the New Turbo plans?

  • Currently, CUG facility is not available on the Turbo Plans.