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    • Launches its 10th company-owned-company-operated retail store in Kolkata
    • Furthers commitment to delivering the best customer experience with these one-stop-shop outlets that address all service needs
     

    Kolkata, July 14, 2015: Bharti Airtel Limited (“Bharti Airtel”), a leading global telecommunications company with operations in 20 countries across Asia and Africa, today announced the launch of its 10th Company-Owned-Company-Operated (COCO) Airtel retail store in Kolkata with the launch of a new store at Gariahaat. With this, Airtel now has 12 stores across West Bengal. These all new Airtel stores are in line with the company’s long term drive towards delivering the best service experience for customers and will offer end-to-end service support for their Airtel mobile, dongle and broadband connections.

     

    Commenting on the launch of its new Airtel Store at Gariahaat (Kolkata), 14/6 Gariahaat Road, Opposite Pantaloons, Next to Prapti Ravindra Singh Negi, CEO –West Bengal & Odisha, Bharti Airtel Limited said, “With close to 240 million customers across India, we at Airtel are constantly thinking of new ways of delivering the best service experience for customers. Aside our commitment to providing customers with the best and latest technology – customer relationships are at the very core of the Airtel experience. The all new Company-Owned-Company-Operated Airtel stores leverage the best of retail practices and technology to offer a superior service experience to customers walking into our outlets.” In West Bengal, including the new store in Gariahaat,  12 Airtel stores have opened across key locations, in Gariahat, Kankurgachi, Sarat Bose Road, Camac Street, Tollygunj, Sector V Saltlake and City Center (Saltlake) in Kolkata and one each in Serampore, Barasat, Dumdum, Durgapur and Siliguri.

    All new Airtel stores:
    What can customers look forward to?

    1. New and well trained staff

    2. Quick attention to service requests and complaints redressal

    3. Superfast activation that allows customers to ‘Walk out working

    4. Choose from vast collection of mobile devices at competitive prices

    5. Take help of data-savvy staff to pick a mobile device of choice

    6. Easy transfer of all phone content / contacts / data to new device

     

    As a one-stop-shop for all customers’ needs, Airtel stores also offer an exhaustive collection of devices including phones and tablets to help customers choose from the latest in mobile technology. “Devices are today an inherent part of the customer lifecycle. Given the plethora of options available in the marketplace, customers in need of guidance on which device to buy can leverage the know-how of our data experts who are trained to stay tuned on the ever changing data and devices ecosystem”, added Ravindra. Additionally, new customers can walk into their nearest Airtel stores to get activated instantly and enjoy a seamless onboarding experience.

     

    The new stores have a universal look & feel across all outlets in the country. All Airtel stores are conveniently located at key recreational hubs across the country providing easy access to customers.

     
    About Bharti Airtel

    Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 3 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed DSL broadband, IPTV, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G and 4G wireless services and mobile commerce. Bharti Airtel had over 328 million customers across its operations at the end of May 2015. To know more please visit, www.airtel.com