- Bharti Airtel leads in customer care among all telecom companies, owing to robust processes, innovations and consumer poll
- Award instituted by Avaya Global Connect Ltd, has been partnered by Ernst & Young and AC Nielsen
New Delhi, January 22, 2007: Bharti Airtel has won the “Avaya GlobalConnect Customer Responsiveness Awards, 2006” for Best Customer Service in the telecom sector. This is the second consecutive year that Bharti Airtel has won this award.
This prestigious award is an unequivocal acknowledgement of the customer care focus and orientation of Airtel. The Avaya GlobalConnect Customer Responsiveness Awards, 2006 evaluated and rewarded India’s topmost companies, for their Customer Responsive Policies and Practices.
Mr. Sanjay Kapoor, Joint President, Mobile Services, Bharti Airtel said, “We are delighted to win this award for the second time consecutively. Airtel being a leadership brand, we have crossed significant milestones in the area of customer care, and created leadership examples for companies across the globe to emulate. It is our constant endeavor to augment customer experience by enhancing performance and delivering greater efficiencies, aimed at making customer delight a way of life at Airtel.”
Customer Responsiveness has always been a key focus area at Bharti Airtel, which has resulted in the company’s innovations becoming global benchmarks. Customer service is supported by the use of world-class customer service technology solutions to provide a standardized, consistent and a high quality experience to all its customers, across all the 23 telecom circles in India. This award reiterates Airtel’s focus and commitment towards Customer Delight.
Designed and structured by Prof. Janakiraman of IIM Lucknow, (Designer of award methodology), Ernst & Young (Process Advisors) and AC Nielson (Research Partners), the unique feature of these awards is that these are completely based on the verdict of the customer.
About Bharti Airtel Limited
Bharti Airtel Limited is one of India’s leading private sector providers of telecommunications services with an aggregate of 33.71 million customers as of end of December‘06, consisting of 31.97 million mobile customers. Bharti Airtel has been rated among 10 best performing companies in the world in the BusinessWeek IT 100 list.
Bharti Airtel is structured into three strategic business units - Mobile services, Broadband & Telephone (B&T) services and Enterprise services. The mobile business provides mobile & fixed wireless services using GSM technology across 23 telecom circles. The B&T business provides broadband & telephone services in 94 cities. The Enterprise services provide end-to-end telecom solutions to corporate customers and national & international long distance services to carriers. All these services are provided under the Airtel brand. Airtel’s high-speed optic fibre network currently spans over 36,000 kms covering all the major cities in the country. The company has two international landing stations in Chennai that connects two submarine cable systems - i2i to Singapore and SEA-ME-WE-4 to Europe. For more information, visit www.bhartiairtel.in