New Delhi, November 7, 2001: Bharti Enterprises, India’s leading telecom conglomerate, today unveiled TouchTel, the telephone services and solutions brand. TouchTel will bring to its customers a range of customized and comprehensive telecom solutions. The launch of TouchTel follows the impressive success of AirTel, India’s finest mobile services brand, which has won the Techies Award for the best cellular service for four successive years and Magic, India’s largest pre-paid mobile services brand.
TouchTel - Telephone service and solutions
TouchTel marks the beginning of a new era in telephone services and a giant leap on the delivery of integrated end to end telecom solutions. The TouchTel brand will encompass voice based telephone services, high capacity leased lines, private leased circuits, dedicated ISDN services and enhanced value added services like video conferencing etc.
TouchTel to be the flagship brand for the ‘Infotel Leaders’
The launch of TouchTel marks a new beginning. It is in line with Bharti’s business strategy and corporate philosophy unveiled in its high growth restructuring announced last year. The launch of Touchtel has taken forward Bharti’s initiative for leadership in fixed line services and broadband services through its recently formed business group, ‘The Infotel Leaders.’
According to Mr. Rajan Bharti Mittal, Jt. Managing Director, Bharti Enterprises, “The launch of TouchTel is symbolic of our strategic focus on creating efficient and enhanced telecommunication solutions for our customers. TouchTel signals the coming of age of International quality and world-class telephone services in India.”
According to Mr. Badri Agarwal, President, Infotel leaders, “Through TouchTel we will have the unique distinction of being the only private telephone solution provider to offer our customers a unique combination of VSAT, Broadband and Internet services.”
According to Mr. Hemant Sachdev, Director – Marketing, Bharti Enterprises, “We were the first to launch India’s first fixed line private telephone service. Today we launch a telephone services and solutions brand that is representative of the enormous potential of the non-wireless telecom business in India. TouchTel will help Bharti gain a leadership position by providing discerning customers with world class ‘telecom solutions’ rather than a vanilla telephone service product.”
TouchTel – India’s first telephone services and solutions brand
With the trends for the future very clearly outlined, TouchTel is set to become the true symbol of Bharti’s vision of providing world-class telephone services. TouchTel will provide the discerning customers new and exciting possibilities, services that are international, contemporary, convenient and innovative. These services will focus on the needs of the business user, both corporates and SME’s and discerning residential customers.
TouchTel will lead Bharti’s leadership strategy for the wired line business
TouchTel is a brand that builds relationships. The TouchTel brand is designed to build strong relationships with its customers. The levels of service delivery will be clearly earmarked and measured. We will also put together two world-class research tracking processes to assess brand health on a continuous basis.
About Bharti Enterprises
Bharti Enterprises, India's leading telecom conglomerate, has been at the forefront of technology and has revolutionised telecommunications with its world-class products and services. Established in 1976, Bharti has been a pioneering force in the telecom sector with many firsts and innovations to its credit.
Bharti has always believed in creating strong partnerships with its joint venture partners. Today SingTel, Singapore and Warburg Pincus, USA are Bharti’s lead joint venture partners. Bharti’s other joint venture partners include Telia, Sweden, AIF Funds Management Ltd., Mauritius, International Finance Corporation, USA and New York Life International, USA.
Bharti has many firsts to its credit, ranging from being the first cellular service in Delhi, first Indian company to provide comprehensive telecom services outside India (Seychelles), fastest growing VSAT company in India, and first multinational Internet Service Provider. Bharti also created history with the launch of India’s first private sector fixed line service in the state of Madhya Pradesh, which is today India's largest private basic telephone service.
AirTel, the premier mobile service brand from Bharti has defined the cellular business through continuous marketing and technological innovations, consistently setting new benchmarks for the Indian mobile industry. AirTel has the unique distinction of being chosen India’s best cellular service four years in a row by receiving the Techies award in 1997, 1998, 1999 & 2000.
The most significant development in Bharti’s growth drive has been it’s recent wins in the 4th cellular licence bidding process. Bharti has today emerged as India’s largest mobile services company with a footprint that spans across 15 states, 1.8 million sq. k.m. covering 700 million people. Bharti plans to offer nationwide broadband & long distance services in addition to providing world-class fixed line services in Delhi, Haryana, Karnataka, Tamil Nadu & Madhya Pradesh. Today Bharti’s telecom services footprint encompasses the entire telecom value chain and runs from Himachal Pradesh in the north to Tamil Nadu in the south, from Mumbai in the west to Kolkata in the east. Today, Bharti is India’s largest telecom services company in the private sector.
Bharti Enterprises also manufactures and exports telephone terminals and cordless phones. Apart from being the largest manufacturer of telephone instruments, it is also the first company to export its products to the USA.
Bharti Enterprises is today recognized as a true infrastructure builder of the nation. Amongst it’s series of rewards & recognitions, Bharti was recently awarded the first National Infrastructure Development Finance Corporation (IDFC) award for “Excellence in Infrastructure - 2000”.