Customer Support

Need assistance or want to share your Airtel experience with us? Here are 4 simple ways to do that:
call us Call us
For queries related to Scheme/Bill Plan/VAS Information etc you can dial our general information number 121 (Chargeable at 50 paisa/3 minutes for Agent assistance) or Dial 198 (tollfree) for complaints or service requests like Provisioning, Billing & Metering issues, Allocation of Tariff Plan, Account Updation, ISD, STD, Roaming Activation, VAS Deactivation, Service Termination, Security deposit Refund. For activating any Value Added Service, SMS START to 121 or for deactivating any Value Added Service, SMS STOP to 121. In case calling from any other number, please call us at:
9894012345 for Postpaid
9894198941 for Prepaid
mail us Mail us
Email your questions, comments or suggestions to us at and we will get right back to you. Mention your mobile no. like 9810012345 in the subject of the mail without any space or any special characters between the digits for a quick response.
Grievance Addressal
Nodal Team
We aim to resolve all complaints at the first point of contact. In case you don't get satisfactory resolution of your query / complaint at the customer service centre you can get in touch with our Nodal Team with your complaint reference number and details of grievance.
Working Hours: Monday to Friday; 9:30 am to 6:30 pm
Appellate Authority
In case you are not satisfied with the resolution given by our Nodal officers, you may get in touch with Appellate Officers within 3 months of resolution after the expiry of the complaint resolution time limit specified by the Nodal Officer.
To appeal please download the appeal form here. To view this form correctly, you will need Adobe
Acrobat Reader. If you do not have it yet, download it for free here.
Working Hours: Monday to Friday; 9:30 am to 6:30 pm
Turn around time: 39 days from date of receipt of Appeal
Status of Appeals
To check status of your appeal, please click here.

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