In case the customer has any complaint relating to Aadhaar based services or features of any of the bank services that the customer holds and/or avails of, customer can approach the Grievance Redressal Cell within bank at grievance.officer@airtelbank.com for a resolution.
If you have an existing unresolved complaint, you can escalate it to the nodal officer by clicking on this link
null/bank/complaint-escalation/oldKnow more about Airtel payments bank branches by clicking-
https://www.airtel.in/bank/terms/pdf/Branch_Details.pdfTo register complaint with RBI Ombudsman, please visit on
https://cms.rbi.org.inTo refer to the salient features of The Reserve Bank - Integrated Ombudsman Scheme, 2021, you may click on:
English -
https://www.rbi.org.in/Scripts/BS_PressReleaseDisplay.aspx?prid=52549Hindi -
https://www.rbi.org.in/hindi/Scripts/PressReleases.aspx?ID=44506To know more about The Reserve Bank - Integrated Ombudsman Scheme, 2021, you may click on:
English -
https://rbidocs.rbi.org.in/rdocs/content/pdfs/RBIOS2021_121121.pdfHindi -
https://www.rbi.org.in/hindi1/Upload/content/PDFs/RBIOS2021_12112021.pdfTo ensure that LEA/PG and Peer Banks have an easily accessible platform to communicate with us. You can access the details on
https://www.airtel.in/bank/static/contact-usContact Number: 18002033330
Report a complaint on
https://www.airtel.in/bank/complaint-escalationEmail: fraud.reporting@airtelbank.com
Please provide following details along with your complaint and send them to us at fraud.reporting@airtelbank.com and we will be happy to assist you-
Transaction ID / Reference Number
Transaction Date
Previous Complaint/Case ID (if available)