Customer Support

Delhi NCR

Need assistance or want to share your Airtel experience with us? Here are a few simple ways to do that:

Call us
As an Airtel customer you have the convenience to access our 24-hr customer service centre at 121, or call our customer care numbers (click here). from your Airtel landline to register your complaint.

Mail us
Email your questions, comments or suggestions to us at 121@in.airtel.com and we will get right back to you. Please mention your airtel account and fixed line number in the subject of the mail without any space or any special characters between the digits for quick response.


Grievance Addressal

Nodal Team
We aim to resolve all complaints at the first point of contact. In case you don't get satisfactory resolution of your query / complaint at the customer service centre you can get in touch with our Nodal Team with your complaint reference number and details of grievance.


Working Hours: Monday to Friday; 9:30 am to 6:30 pm


Appellate Authority

If the resolution provided for the complaint is not satisfactory, then you may choose to file an Appeal with the Appellate Authority either directly to the Appellate Authority through email or facsimile or post or in person, or through the Consumer Care Number of the complaint centre.

Points to remember:

a) The working hours for Appellate Authority are between 9:30 am to 6:30 pm from Monday to Friday.

b) While raising an appeal to the Appellate Authority, the complaint details (Service Request No) shared by the complaint centre should be available.

c) The appeal should be filed within 90 Days of the expiry of the complaint or request resolution time specified by the complaint centre.

d) The Appellate Authority will provide a Unique Reference number within 3 days of reporting the issue.


The Appellate Authority will revert with resolution within 39 days from the date of filing the appeal.



 
 

Click here for TRAI format (Delhi NCR, UN, UP East & West, West Bengal)

Click here for TRAI format (AP, Chennai, Gujarat, KK, Rajasthan, ROM)

Click here for TRAI format (Kerala, TN, MPCG, Mumbai)

When speed is of the essence, only airtel can make the Internet go from 'Fast' to 'Zoooom!'

When you choose our broadband plans, you choose lightning fast surfing speeds that redefine your Internet experience.

Choose between three modes – Fast, Faster and Fastest – based on your need and simply follow the steps outlined above to get the plan of your choice. You can buy any of our connections right away, or get more details by filling out the 'Get a connection now' form.

To compare the download speeds for different broadband plans, click here

Note:Calls made to numbers beginning with 1860XXXXXXXX is chargeable upto Rs.2/min

T&C

* a customer who pays online should not pay any amount to any FE or airtel executive - who commits reversal or do not have online CAF number which gets generated online –
*Broadband connectivity is subject to on ground feasibility at installation address – in case feasibility is not available charged amount will be reversed to the customer within 30 working days

choose the services you want to log in

Choose from the below mentioned services to manage your account:

For Corporate co-ordinator login (mobile), click here
 
Monthly relocation plans
 
Rental* Incoming calls Free outgoing minutes
(local & STD) for mobile & fixed line
199 Free 400 min
299 Free 900 min
399 Free 1300 mins
599 Free 2200 mins
 
*A base rental of Rs. 99 will be added to your monthly rental. For example, if you opt for the 199
relocation plan, your total rental will be Rs. 298 (Rs. 99 + Rs. 199).