Collection Code of Conduct

  • scope

    • The code of conduct will be applicable to all agencies, telecallers, field agents, ARC employees and other representative employees or associates of Bharti airtel who are engaged in the activity of collections for or on behalf of Bharti airtel.The Code of conduct has been defined in 2 parts

      Part 1 - Model Conduct rules for the STAFF of outsourced agencies for collection - This document of do's and don'ts needs to be circulated to all staff of outsourced collection agencies. The staff shall sign the Annexure "A" and return it to the agency that will file this record safely with them and produce to Bharti airtel or its authorized representatives as and when needed.
      Part 2 - Model Conduct rules of Collection for the Outsourced agencies - This part needs to be incorporated as an Annexure in the existing agreements with Collection agencies for the time being and will form an integral part of all future contractual agreements with Collection agencies.


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