FAQs

FAQ for FUP

"What is Fair Usage Policy? Why do I have to put up with it?

Fair Usage Policy (also known as Fair Access Policy or Bandwidth Cap) is implemented by Internet Service Providers (ISPs) world over. A small number of customers use an excessive amount of the network bandwidth and impairs the experience of a large majority.

Through this policy, ISPs seek to address this imbalance and give all users the opportunity to experience the network in the same way

Why is an airtel subscriber being singled out for this policy?

FUP has been a practice adopted by ISPs since the 1990s and is applicable in countries across North America, Europe, Australia and Asia. In India, FUP has been implemented by many ISPs.

How does airtel implement this policy?

airtel sets a monthly data transfer limit, this is different for different plans. Once you reach your data transfer limit, your speed will reduce as stated in your plan. Of course, at the start of your next monthly billing cycle, your monthly speed/ data transfer limit will be reset.

Also during the month, you can continue to use the data all you want, there are no additional data transfer caps set by airtel. Data transfers continue to be unlimited as they always were.

How will I know when I have cross my data transfer limits?

We will send you an email/sms when you reach 80% of your plan's data transfer limit and again when you reach 100%. A majority of the users do not exceed the data transfer limits as set in their plans and should not expect to receive such alerts as a norm.

My speed has recently doubled? Are there any extra charges?

If you were an airtel subscriber on with a data plan of upto 2 Mbps, you will find that airtel upgraded your speed at no extra cost. data transfer limits were set based on your existing plan. When you cross your data transfer limit, your speed will reduce to the level you were on prior to the upgrade.

A quick synopsis of Speed Upgrade program:


All customers to get a minimum speed of 512 Kbps
Customers on 512 Kbps were upgraded to 1 Mbps for the first 25 GBs of usage.
Customers on 1 Mbps were upgraded to 2 Mbps for the first 30 GBs of usage
Once you reach FUP levels, your broadband speed goes back to your original pre-upgraded speed. Also, there is no further data transfer limits. Your data transfer continues to be unlimited as it always was.
 
Pre-upgrade Speed 64 Kbps 128 Kbps 256 Kbps 384 Kbps 512 Kbps 1 Mbps
FUP/ data transfer limit NA NA NA 75 GB 100 GB 100 GB
Speed post FUP 64 Kbps 128 Kbps 256 Kbps 256 Kbps 256 Kbps 512 Kbps
 
Upgraded Speed 512 Kbps 512 Kbps 512 Kbps 512 Kbps 1 Mbps 2 Mbps
FUP/ data transfer limit 5 GB 5 GB 10 GB 20 GB 25 GB 30 GB
Speed post FUP 64 Kbps 128 Kbps 256 Kbps 384 Kbps 512 Kbps 1 Mbps

 

Is there FUP on all broadband plans?

FUP is applicable on all unlimited data transfer plans. The data transfer continues to be unlimited, albeit at reduced speeds after FUP. Like mentioned before, FUP limits are imposed to ensure that the best quality of broadband is available to the maximum number of internet users.

If you want to know your FUP limits, please call 121. To see the details of our current offerings, click here and select your region. 

I want very high data transfer limits. It this possible with airtel?

We have plans to suit the needs of all customers. Choose the plan that best fits you.

For more details on these plans, click here

 


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