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key features:

  • Video Overlay Networks
  • BiZNet Video
  • Desktop/ Mobile video collaboration
  • MS Lync Integration Service
  • Bridging Services
  • Video Trunking
  • Spill over and fall back
  • Video Business applications
Video Collaboration (VC) is a business reality today; every business is at a different stage of video adoption. Businesses are looking at enhancing their VC infrastructure for greater ease of collaboration, quicker ROI, and ease of implementation.

Airtel offers

  • Video as a top-up service to your MPLS service
  • Business-to-business video
  • Desktop/Mobile Video Collaboration
  • Allows your VC infrastructure to talk to MS Lync users
  • airtel VC bridge lets you interconnect with other platforms and devices on the same network
  • airtel VC core as backup VC infrastructure
  • Video Business Applications

key features:

  • Connects customers to you
  • Reduces travel cost for employees
  • Enables collaboration anytime, improving productivity
  • Businesses with large mobile field forces use airtel VC over tab/ mobile to connect and service clients anytime, anywhere.
  • airtel Video Conferencing (airtel VC) enables relationship managers at banks to provide premium service to HNI clients who use VC tabs.
  • Healthcare service providers are increasingly using airtel VC for visually connecting with patients for routine check-ups and home health.
  • Service-oriented businesses are increasingly adopting airtel VC for establishing video contact centers.

 

To know more about how you can benefit from our video solution, download

key features:

  • Skill Based Call Routing : Through intelligent monitoring, an incoming call is directly routed to the concerned SME saving time and ensuring faster and quality response to the queries

  • Call Scheduling : In case a caller is unable to reach through, the call gets scheduled an you are contacted back by a SME later

  • Shift to Audio : In case of lower bandwidth availability, the call shifts to audio automatically

  • Multi Party Calling : Enables more than two speakers at a time

  • Real Time Document Sharing : Share documents while being on the call
Move beyond the automated, impersonalized audio call centers to offer a distinct and personalized customer experience.

With video as a service, equip your customers with the flexibility to have a face to face interaction with your Subject Matter Experts, from virtually any place, at any time.

  • Eliminate the need of a physical meeting

  • Offer a personalized experience

  • Keep pace with the customer’s dynamic lifestyle




 

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