Airtel

What is SMS2.0? Why do I need it?
- SMS2.0 is an improved version of SMS .
- It works the same way as regular SMS . There are no changes to the way basic SMS works.
- SMS2.0 provides you additional cool features like font colours, emoticons, and free content.
- There are no changes to your subscription plan . The number of free SMSs that you had before will remain the same. If you
- have an Internet data plan, there are no changes to that either.
Will my friend who doesn't have SMS2.0 get my SMS?
- Nokia 3230
- Nokia N70
- Nokia N70 Music Edition
- Nokia N72
- Nokia 6260
- Nokia 6680
- Nokia 6681
- Nokia 6682
- Nokia 6630
- Nokia 6670
- Nokia 7610
- Nokia 6620 Nokia 6600
Will my friend who doesn't have SMS2.0 get my SMS?
Will SMS2.0 impact my battery life?
- There will be a slight decrease in battery life. It depends on your usage and how often you visit websites. The battery life impact is
- minimal and almost unnoticeable.
  
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What are the charges?
- SMS2.0 is absolutely free. However there are charges associated with a few actions you may do. If something is chargeable, you
- are always shown a message indicating the charge and asking you if you want to continue.
- The following items are chargeable
- When you click the read more link, internet charges as per your plan will apply for some websites. Some websites are free. This
- will be indicated when you click the Read More link.
- Downloading ringtones, wallpapers, etc.
- For sending a request for daily subscription to jokes, shayari etc using the Subscribe menu option
- For sending a request for items like live score or stock updates using the menu options
- For sending a request to be contacted by an advertiser
What is free?
- Downloading SMS2.0. It is a free upgrade.
- Using SMS2.0. It is for free use.
- Content that is shown to you through teasers and full screens. All content is free .
- Browsing the content
- SMS charges are the same. No extra charge. Your SMS subscription will not change.
- There are no charges for the Internet data used by SMS2.0 to download the teaser and full screen content that you see.
- Cost of sending SMS is the same as before.
- There are no charges for the content displayed to you. All content is free .
I have downloaded SMS2.0 and got the registration message, but do not see any ads or content.
- Check if you have Airtel Live APN on your phone. If not, provide user with the Airtel live settings.
- Check your phone memory. If there is not enough memory then ads or content will not be downloaded to the phone.
I don't like the content I am getting.
- You can select your interests by logging on to the SMS2.0 website on www.sms2.in .
I see the same content the whole day
- We currently update content once in the night.
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I cannot access any WAP pages through the menu options on the ads/content
- Check if you are able to access Airtel Live page from your phone. Of not, download Airtel Live settings and try accessing the
- page again.
I have mobile office/ NOP activated on my phone. I still cannot see any ads/content on SMS2.0
- You need Airtel Live even if you have Mobile Office/ NOP on your phone. Request for Airtel Live on your phone and then try
- accessing SMS2.0
How do I view the full ad or content?
- Usually the full ad or content is shown to you once you send your message. You can also view it while you are typing the SMS by
- using your down arrow key to move to the teaser and click it.
- Alternatively you can:
- Access the Options menus and scroll down to expand the Teaser submenu.
- Select View teaser detail .
How do I disable or enable ads or content?
- If the content displayed on your SMS2.0 is not to your liking then you can consider updating your content preferences before
- disabling it.
- If you still want to disable the ads or content:
- From the SMS compose or view window, open the Options menu displayed at the bottom-left corner.
- Scroll down to the Teaser submenu, expand it, and select Disable teasers. To turn on teasers select Enable teasers .
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How do I include emoticons in my SMS? When composing your SMS:
- Open the Options menu displayed at the bottom-left corner.
- Next select Insert Emoticon .
- Now simply select the emoticon you want to use in your SMS.
- You have got a nice expressive message for yourself now!
How do I change my font colour?
- When composing your SMS:
- Open the Options menu displayed at the bottom-left corner.
- Scroll down to the Text submenu, expand it, and select Colour .
- Next, simply select one of the groovy colours available.
- To revert to the default colour, follow the same steps and select Default Colour . Text colour is changed as shown in the following.
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I am unable to send or read messages. Guide user to uninstall application and then escalate the issue to Affle
technical support.
- Customer name
- Phone number
- Phone model
- Are you able to read message from Inbox? (Yes/No)
- Are you able to create a new message? (Yes/No)
- Date and approximate time of installation
- Any other details
I have a problem installing.
- Check what kind of error the user is receiving. Accordingly guide. The following are possible problems:
- File corrupted: I f the user gets a ‘file corrupted' prompt, then the user needs to restart the phone and then retry downloading
- by clicking the URL in the WAP push message.
- Reinstall: Sometimes the user may try to reinstall over an existing installation. In such cases guide the user to uninstall and
- reinstall again.
- Insufficient memory: The space available on the user's phone is too less. Inform the user that s/he might have to delete some
- files from their phone to be able to install.
- I cannot access any WAP pages through the menu options on the ads/content Check if you are able to access Airtel Live page from
- your phone.
- If the user is not on Airtel Live send him the settings and ask him to access these pages again.
I have mobile office/ NOP activated on my phone. I still cannot see any ads/content on SMS2
- You need Airtel Live even if you have Mobile Office/ NOP on your phone. Request for Airtel Live on your phone and then
- try accessing SMS2.0
I uninstalled but the application is still there
- Restart the phone. It will be fine.
I am not able to log on to the SMS2.0 portal
- Did you prefix '+' and the country code to your phone number? For example: +919845633393
- If the user is still unable to connect, please escalate to Affle technical support after collecting the following information from
- the user:
- Customer Name
- Phone Number
- Phone Model
- Are you able to read message from Inbox? (Yes/No)
- Are you able to create a new message? (Yes/No)
- Date and approximate time of installation
- Any other details
I can't see any new content
- Escalate to second level support
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I can't see any content
- Escalate to second level support
I can't see the SMS2.0 icon after installing
- If you have upgraded your SMS2.0 service, then you will not see the icon.
I forgot my password
- Visit www.sms2.in and click the Update Your Profile link on the top. Alternatively, you can visit http://Sms2.in/reset_password from
- your mobile phone and reset your password. Normal data charges will apply.
I can't access my SIM messages after installing SMS2.0
- I will forward this matter to the technical department. However if you really need to access your SIM messages urgently, please
- uninstall SMS2.0
My SMS application is now too slow
- A 2-3 second delay in opening is normal. Since we have now added so many new features to the SMS application, it takes an
- additional few seconds than earlier. Just like a high-end phone is slightly slower than the basic models, an advanced SMS
- application will be a little slower than a basic one.
I clicked the link in the SMS but nothing was downloaded.
- Did you click Yes when you were shown the prompt “connection to server needed”? You should click Yes.
- (If the download still doesn't begin ). Please check if your phone is configured for Web access.
There is a link, but it's not underlined and I can't click it.
- You need to turn on the Automatic Find option. To do so:
- Go to your Options menu.
- Scroll down and select Automatic find on
- The download of SMS2 client started but did not complete.
- The network might be busy. Please try again later.
How do I install SMS2.0?
- Installing SMS2.0 is a fairly simple procedure.
- You would have received a message with a web link to download the SMS2.0 application.
- Open the link in the service message. This launches the web browser on your phone.
- A page is displayed with the text "You are just a click away from upgrading to SMS2.0. Begin Download!". Click the
- Begin Download link.
- A pop up with the text “Install SMS2.0 Installer?” is shown. Select Yes . Next select Install .
- You may then be displayed a message “Unable to verify supplier. Continue anyway?”. Select Yes .
- Next, a pop with the text “Install SMS2.0?” is shown. Select Yes . Next select Install .
- You may then again be displayed a message “Unable to verify supplier. Continue anyway?”. Select Yes to complete the installation.
- Note: Ensure that the software installation option in the settings of your mobile phone's Application Manager is turned on.
- In general this step is not necessary, however if the application fails to install, the user should check to ensure that the Application
- Manager allows the installation of downloaded applications. The following describes the procedure:
- To set the Software Installation option of the mobile phone's Application Manager:
- Access the Application Manager.
- The application manager can be found at Menu->Tools-> Manager
- Click the Options menu and select Settings .
- Check if the Software Installation is options is Off or On .
- If it's off, click that option, and change the setting to On .
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What is the registration?
- The registration is required to create your profile in the database. To register, please fill in the details shown to you, select your
- interests, and click Ok. These interests will determine the content that is sent to you. You can update your interests from our
- website www.sms2.in
How do I test the installation?
- Create a new message and send it to yourself. You should see a new SMS UI, with the SMS2.0 icon.
How do I uninstall SMS2.0?
- If you are unable to fix the problem, and if the user is willing to wait, then escalate it to Affle. Inform the user that he will be called
- back. Collect the following information:
- Customer Name
- Phone Number
- Phone Model
- Brief description of the problem
- If the user is unwilling to wait, then help him uninstall by guiding him through the following procedure.
- To uninstall SMS2.0:
- Access the Application Manager of your mobile phone. The Application Manager enables you to manage additional applications
- that you have installed on your phone.
- The Manager can be found under ‘Menu->Tools->Manager' .
- From the list of available applications highlight SMS2.0.
- Open the associated Options menu and select Remove.
- A confirmation message is displayed. Select Yes .
- Next follow the same procedure to remove ‘SMS2.0 Installer'.