Troubleshooting

  You can get help on using your digital TV system at many places. We always ensure that the Airtel installation team gives you a good overview of the entire system. In case you or anyone else in your family wishes to know more:
If you feel like writing to us send us a mail on digitaltv@airtel.com.
If you feel like talking to us, 24 *7 customer support in 12 languages

Madhya Pradesh & Chhattisgarh 0755 4448080
Uttar Pradesh 0522 4448080
Karnataka 080 44448080
Andhra Pradesh 040 44448080
Mumbai 022 44448080
Maharashtra 020 44448080
Himachal Pradesh 08628048080
Assam 08133848080
Jammu & Kashmir 09596748080
Bihar & Jharkhand 09955148080
WB 033 44448080
Delhi 011 44448080
Tamil Nadu 044 44448080
Kerala 0484 4448080
Noth East 08132948080
Haryana 0124 4448080
Gujarat 079 44448080
Rajasthan 0141 4448080
Orissa 07077448080
Punjab 0172 4448080
   
 
error messages on screen:
Read these tips if you see a message on screen and don't know what to do next :
   
 
Error Messages  Error On TV Screen Reason Troubleshooting
Error Code: B001 NO SIGNAL  (Error: B001)  Heavy Cloudy Conditions or Rainfall
Dish alignment problem
Faulty Cable or Connectors
Loose cable connection from Set Top Box
Some obstacle in front of  the Dish
 1. Check Weather condition (Problem would be temporary if there is a windstorm, rain or thunderstorm).
2. Please check and remove any obstruction around the dish.
3. Check all cable connections.
4. Restart the Set Top Box by switching power Off and then On.
5. If unable to view Channel 099 (Default Channel) & 121 (Recharge Info), please call the call center.        
Error Code: 2 Please check, viewing card is not inserted properly in Set top box (Error Code:4) If the viewing card is not inserted properly or not being detected Gently pull out the viewing card, wipe it with a dry cloth and reinsert with the gold chip facing down and arrow towards the box.
If issue still persists, please call the call center.
Error Code: 4 This channel is not subscribed by you (Error: 4) Your current subscription does not include this channel Add a top-up or upgrade your package. To add a top-up, simply SMS Add <Top-up Name> to 54325 from your registered mobile. To upgrade your package please call customer care.
Error Code: 6 Account is suspended due to low balance (Error Code: 6) When the Account balance turns negative. Please recharge your Account immediately to resume services & keep the Set Top Box ON for at least 20 minutes after recharge.
   
  troubleshootingtips
  Read these troubleshooting tips in case you have a problem using your equipment. Do check the following before you call us. It is easier than you think.
 
 
problem possible cause action
No picture, No Sound and no front panel display Set-Top box is not plugged into the mains or is not switched on. Check mains connections. Press to ON/OFF button on the front of the STB.
No Picture, No Sound but the front panel shows the display. The receiver is on Standby. Press on the power button  on the Remote control to bring the Set-Top box out of standby.
No Picture, No Sound but the indication on the front panel of the Set-Top box is correct 1. You are watching TV through your cable operator, Aerial connection or VCD, DVD player.
2. The AV connection are wrong.
3. The connections are right, but the TV is not connected up to external AV source [AV1, AV2 or DVD]
4. The cable connections are may be faulty [damaged, broken] or missing
1. Press the AV button on your remote.
2. Check the AV connection in the STB.
3. Check the TV's AV connection.
4.Check all your connection and consult or call us.
Irregular or bad reception Problem with cable connections. [damaged, broken connection or wires] 1.Check all the connections and cables.
2. Contact customer service.
A blank screen comes when you choose some services. You are watching a encrypted service or program 1. Choose another service or program
2. Contact customer service
The remote works with the TV & not with my STB. 1.You need to reset your remote control. 1.Press STB on your remote control to control your STB
2.Refer this guide to program your remote
The remote control does not operate. 1.Your STB may be off.
2. There are no batteries or the batteries may have become flat.
Make sure you point your remote directly towards your STB and nothing is between the two. The remote command light on your STB and on your remote control should flash each time you press a remote key. If neither light flashes, check batteries in you remote and if your STB is plugged to mains.
I have forgotten my PIN   Call customer care to have your PIN reset
I cannot close the electronic programme guide   Press   exit key on remote.
   
 
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