get all the information on how you can use your my airtel app.

01Prepaid mobile

  • How do I view balance & validity?
    • Go to home page of myairtel app's prepaid section.
    • You will find the balance and validity information on the page.
    • If your balance is low or validity is about to expire, you can use the recharge now button displayed in the page to recharge your account
  • How can I recharge my prepaid mobile?
    • Go to home page of myairtel app's prepaid section.
    • Tap the recharge now button.
    • You will be directed to the payment page.
    • Enter the recharge amount you want to pay for.
    • Choose the payment mode.
    • Tap the proceed button to make the transaction.
    • Subsequently, you will be directed to the payment gateway processing page
  • How can I start & stop services for my prepaid mobile?
    • Go to home page of myairtel app's prepaid section.
    • Tap on the manage services icon displayed on the page.
    • From the dropdown list, select the genre. In-case you want to stop the service choosestop a service from the dropdown.
    • On selection, you will find a list of all the services available for activation or deactivation.
  • Can I register a complaint or place requests for my prepaid mobile on this app?
    • Go to home page of myairtel app's prepaid section.
    • You will find the service request icon to enter the respective page
    • Tap the service request icon to enter the respective page
    • In the service request page, you can find details about your service request(s), and the subsequent page will give you more details on the request(s) you have raised in past.
    • You can also make a new service request by choosing the create a new service request button displayed on the page.
    • In the create a new service request page, enter the email id, subject and write the description of the service that you requested
    • Tap the submit button to send the service request
    • You will receive a response from us on your email id.
  • How do I avail the special offers for my prepaid mobile?
    • Go to home page of myairtel app's prepaid section.
    • Tap on the special offers icon displayed in the page.
    • In the special offers page, you will find two type of offers, i.e., lifestyle and telecom.
    • Choose the offer that you want to avail.
  • How can I activate 3G on my prepaid mobile?
    • Go to home page of myairtel app's prepaid section.
    • Tap on the 3G icon displayed in the page.
    • In the 3G page, you will find the activate 3G button.
    • Tap the activate 3G button to activate the 3G service on your mobile.
  • How can I know all about various 3G packs available for my prepaid mobile?
    • Go to home page of myairtel app's prepaid section.
    • Tap on the 3G icon displayed in the page.
    • In the 3Gpage,you will find the view all 3G plan button.
    • Tap the view all 3G plan button to view the 3G plans.
  • How can I find the best 3G plan for my needs?
    • Go to home page of myairtel app's prepaid section.
    • Tap on the 3G icon displayed in the page.
    • In the activated 3G page, you will find the best 3G plan for me button.
    • On choosing the best 3G plan for me button, you will be directed to the page check your 3G data usage.
    • On the basis of your 3G data usage , you can choose an appropriate 3G plan.
    • Tap the find the best suited plan button to select the appropriate plan.
  • How can I know 3G usage details for my prepaid mobile?
    • Go to home page of myairtel app's prepaid section.
    • Tap on the 3G icon displayed in the page.
    • In the 3G page, you will find the 3G usage details.
  • How can I set an alert on 3G usage for my prepaid mobile?
    • Go to home page of myairtel app's prepaid section.
    • Tap on the 3G icon displayed in the page.
    • In the activated 3G page, you will find the set an alert button.
    • On choosing the set an alert button, you will be directed to the respective page.
    • Tap the set button to set the alert on your 3G usage
    • You will see the alert as a notification in this application when you exceed your usage limit

02Postpaid Mobile

  • How can I pay postpaid bills using this app?
    • Go to home page of myairtel app's postpaid section
    • You will find the pay now button under the outstanding bill on home page
    • Tap the pay now button to pay the bill
    • On selection, you will be directed to the make payment page. Your number will appear pre-populated. In-case, you want to make a payment for another airtel postpaid number, feel free to change the number.
    • Tap on proceed, fill the bill amount and again tap on proceed. Upon confirmning the amount you will be directed to the payment gateway page
  • How can I view the outstanding bill amount for my postpaid mobile?
    • Go to home page of myairtel app's postpaid section
    • You will find the outstanding bill amount in the home page
    • You can also view details on your monthly charges, bill plan etc. by choosing the bill detail icon displayed in the home page
  • How can I find the unbilled usage for my postpaid mobile?
    • Go to home page of myairtel app's postpaid section
    • You will find the unbilled usage amount in the home page
  • Can I get a detailed bill for my postpaid mobile?
    • Go to the home page of myairtel's postpaid section.
    • You will find the bill detail icon in the home page
    • Tap the bill detail icon
    • In the bill detail page, you will find email bill button
    • Choose the button and we will show you the email id you have updated with us. In-case your email id is not updated with us, just call 121 to have it updated. We will mail the detailed bill on this email id.
  • Can I view the payment history for my postpaid mobile?
    • Go to home page of myairtel app's postpaid section.
    • You will find the bill detail icon in the home page
    • Tap the bill detail icon
    • In the bill detail page, you will find the payment history button
    • Choose the button, to view the payment history
  • Can I register a complaint or place requests for my postpaid mobile from this app?
    • Go to home page of myairtel app's postpaid section.
    • You will find the manage services icon on the home page
    • From the dropdown list, select the genre. In-case you want to stop the service choose stop a service from the dropdown.
    • On selection, you will find a list of all the services available for activation or deactivation.
  • Can I register a complaint or place requests for my postpaid mobile from this app?
    • Go to home page of myairtel app's postpaid section.
    • You will find the service request icon to enter the respective page
    • Tap the service request icon to enter the respective page
    • In the service request page, you can find details about your service request(s), and the subsequent page will give you more details on the request(s) you have raised in past.
    • You can also make a new service request by choosing the create a new service request button displayed on the page.
    • In the create a new service request page, enter the email id, subject and write the description of the service that you requested
    • Tap the submit button to send the service request
    • You will receive a response from us on your email id.
  • How do I avail the special offers for my postpaid mobile?
    • Go to home page of myairtel app's postpaid section.
    • Tap on the special offers icon displayed in the page
    • In the special offers page, you will find two type of offers,i.e., lifestyle and telecom
    • Choose the offer that you want to avail.
  • How do I activate 3G for my postpaid mobile?
    • Go to home page of myairtel app's postpaid section.
    • Tap on the 3G icon displayed in the page
    • In the 3G page, you will find the activate 3G button
    • Tap the activate 3G button to activate the 3G service on your mobile
  • How can I view all 3G plans for my postpaid mobile?
    • Go to home page of myairtel app's postpaid section.
    • Tap on the 3G icon displayed in the page
    • In the 3G page, you will find the view all 3G plan button
    • Tap the view all 3G plan button to view the 3G plans
  • How can I check the 3G data usage for my postpaid mobile?
    • Go to home page of myairtel app's postpaid section.
    • Tap on the 3G icon displayed in the page
    • In the 3G page, you will find the 3G data usage details
  • How can I find the best 3G plan basis my needs?
    • Go to home page of myairtel app's postpaid section.
    • Tap on the 3G icon displayed in the page
    • In the activated 3G page, you will find the best 3G plan for me button
    • On choosing the best 3G plan for me button, you will be directed to the page check your 3G data usage
    • On the basis of your 3G data usage, you can choose an appropriate 3G plan
    • Tap the find the best suited plan button to select the appropriate plan
  • How can I set an alert on 3G usage?
    • Go to home page of myairtel app's postpaid section
    • Tap on the 3G icon displayed in the page
    • In the activated 3G page, you will find the set an alert button
    • On choosing the set an alert button, you will be directed to the respective page
    • Tap the set button to set the alert on your 3G usage
    • You will see the alert as a notification in this application when you exceed your usage limit

03digital TV

  • How can I check the balance and validity of my digital TV connection?
    • Go to home page of myairtel app's digital TV section
    • Tap the recharge now button.
    • On selection, you will be directed to the make payment page. Your customer id will appear pre-populated. In-case, you want to make a payment for another airtel digital TV, feel free to change the id.
    • Fill the recharge amount and tap on proceed. Upon confirmning the amount you will be directed to the payment gateway page.
  • Can I view the recharge history for my digital TV connection from this app?
    • Go to home page of myairtel app's digital TV section
    • Tap on the recharge history icon displayed in the page.
  • How can I order movies for my digital TV connection?
    • Go to the home page of airtel's digital TV section
    • Tap on the order movies icon displayed in the page.
    • From the drop-down list, you can select any one of the following options - now showing and order history.
  • How can I order games for my digital TV connection?
    • Go to home page of myairtel app's digital TV section
    • Tap on the games icon displayed in the page.
  • How can I avail special offers for my digital TV connection?
    • Go to home page of myairtel app's digital TV section
    • Tap on the special offers icon displayed in the page.
    • In the special offers page, you will find offers listed.
    • Choose the offer that you want to avail.
    • Can I register a complaint or place requests for my digital TV account from this app? Go to home page of myairtel app's digital TV section.
    • You will find the service request icon to enter the respective page
    • Tap the service request icon to enter the respective page
    • In the service request page, you can find details about your service request(s), and the subsequent page will give you more details on the request(s) you have raised in past.
    • You can also make a new service request by choosing the create a new service request button displayed on the page.
    • In the create a new service request page, enter the email id, subject and write the description of the service that you requested
    • Tap the submit button to send the service request
    • You will receive a response from us on your email id.

04broadband

  • How can I pay my broadband bill from this app?
    • Go to home page of myairtel app's broadband section
    • You will find the pay now button under the outstanding bill on home page
    • Tap the pay now button to pay the bill
    • On selection, you will be directed to the make payment page. Your number will appear pre-populated. In-case, you want to make a payment for another airtel broadband number, feel free to change the number.
    • Tap on proceed, fill the bill amount and again tap on proceed. Upon confirmning the amount you will be directed to the payment gateway page
  • How can I view my outstanding bill amount?
    • Go to home page of myairtel app's broadband section
    • You will find the outstanding bill amount on home page
    • You can also view details on your monthly charges etc. by choosing the bill detail icon displayed in the home page
  • How can I view my unbilled broadband usage?
    • Go to home page of myairtel app's broadband section
    • You will find the unbilled usage amount in the home page
  • Can I get a detailed bill for my broadband from this app?
    • Go to the home page of airtel's broadband section.
    • You will find the bill detail icon in the home page
    • Tap the bill detail icon to know about your bill plan, to make changes to your bill plan and to view the detailed bill
  • Can I view the payment history for my broadband from this app?
    • Go to the home page of myairtel app's broadband section
    • You will find the bill detail icon on home page
    • Tap the bill detail icon.
    • In the bill detail page, you will find the payment history button.
    • Choose the button, to view the payment history
  • Can I register a complaint or place requests for broadband from this app?
    • Go to home page of myairtel app's broadband section.
    • You will find the service request icon to enter the respective page
    • Tap the service request icon to enter the respective page
    • In the service request page, you can find details about your service request(s), and the subsequent page will give you more details on the request(s) you have raised in past.
    • You can also make a new service request by choosing the create a new service request button displayed on the page.
    • In the create a new service request page, enter the email id, subject and write the description of the service that you requested
    • Tap the submit button to send the service request
    • You will receive a response from us on your email id.
  • How do I avail the special offers for my broadband?
    • Go to home page of myairtel app's broadband section
    • Tap on the special offers icon displayed in the page
    • In the special offers page, you will find offers listed
    • Choose the offer that you want to avail

05fixedline

  • How can I pay my fixedline bill from this app?
    • Go to home page of myairtel app's fixedline section
    • You will find the pay now button under the outstanding bill on home page
    • Tap the pay now button to pay the bill
    • On selection, you will be directed to the make payment page. Your number will appear pre-populated. In-case, you want to make a payment for another airtel fixedline number, feel free to change the number.
    • Tap on proceed, fill the bill amount and again tap on proceed. Upon confirmning the amount you will be directed to the payment gateway page
  • How can I view my outstanding bill amount?
    • Go to home page of myairtel app's fixedline section
    • You will find the outstanding bill amount on home page
    • You can also view details on your monthly charges etc. by choosing the bill detail icon displayed in the home page
  • Can I get a detailed bill for my fixedline from this app?
    • Go to the home page of airtel's fixedline section.
    • You will find the bill detail icon in the home page
    • Tap the bill detail icon to know about your bill plan, to make changes to your bill plan and to view the detailed bill
  • Can I view the payment history for my fixedline from this app?
    • Go to the home page of myairtel app's fixedline section
    • You will find the bill detail icon on home page
    • Tap the bill detail icon.
    • In the bill detail page, you will find the payment history button.
    • Choose the button, to view the payment history
  • Can I register a complaint or place requests for fixedline from this app?
    • Go to home page of myairtel app's fixedline section.
    • You will find the service request icon to enter the respective page
    • Tap the service request icon to enter the respective page
    • In the service request page, you can find details about your service request(s), and the subsequent page will give you more details on the request(s) you have raised in past.
    • You can also make a new service request by choosing the create a new service request button displayed on the page.
    • In the create a new service request page, enter the email id, subject and write the description of the service that you requested
    • Tap the submit button to send the service request
    • You will receive a response from us on your email id.
  • How do I avail the special offers for my fixedline?
    • Go to home page of myairtel app's fixedline section
    • Tap on the special offers icon displayed on home page
    • In the special offers page, you will find offers listed
    • Choose the offer that you want to avail

06about myairtel app

myairtel app lets you manage all your airtel products like prepaid, postpaid, digital TV, fixed line and broadband anywhere anytime; whether you are in office, home or any where in between.

What is myairtel app, and how I can use this app?

Myairtel app is a native application that can be downloaded on your iOS and Android devices. This application lets you manage all your airtel services through your handset. The key features of the app include:

  • Postpaid
    • Check your unbilled usage
    • Check your outstanding bill amount
    • Make bill payments (for yourself / others)
    • Activate 3G, calculate best fit plan & change 3G plans
    • Start and stop airtel services ( manage VAS services)
    • Raise requests, complaints etc.
    • Get Detailed bill
  • Prepaid
    • Check your balance
    • Recharge your or somebody else's airtel number
    • Check usage details
    • Activate 3G, calculate best fit plan & change 3G plans
    • Start and stop airtel services ( manage VAS services)
    • Raise requests, complaints etc.
    • Get Detailed bill
  • Broadband
    • Check your unbilled usage
    • Check your outstanding bill amount
    • Make bill payments (for yourself / others)
    • Raise requests, complaints etc.
    • Get Detailed bill
  • digital TV
    • Check your balance
    • Recharge your account
    • Check usage details
    • Get your package details
    • Order movies
    • Order games
    • Raise requests or complaints
  • How to add a new airtel product?
    • Select myairtel app's my profile button
    • Choose the option add a new product
    • Follow the instructions to complete the process
  • How can I know more about airtel products?
    • Go to the myairtel app's my profile page
    • Choose the option about airtel products under manage products tab
    • A page with 4 major products will be displayed
    • Choose the product that you want to explore
  • How to download the myairtel app?
    • Download the app from the android market place – play google
    • You can also download the app from iTunes store – app store
  • How to register my services on myairtel app?

    Myairtel app finds all the services associated with your number automatically. The app works in the following manner:

    • If you are using the app on an airtel 2G connection, and the same number has been registered with airtel as an alternate contact number for broadband or digital TV connections, you can get the details of all these connections using this app
    • If you are using the app on an airtel 3G connection/wifi/any other connection, you will need to enter your mobile number only once, and the details about all the connections will be displayed every time you use this app
    • If you are using an iPhone, you will receive an SMS text auto written in your screen. By sending the SMS to the mentioned number, you can register your services with the myairtel app
    • If you are using an android phone, the details in the mobile will be matched with the registered details, and you can view all the airtel services registered with this number and its details
  • How do I uninstall the myairtel app?

    Follow the standard uninstallation process of your mobile OS.

choose the services you want to log in

Choose from the below mentioned services to manage your account:

For Corporate co-ordinator login (mobile), click here