internet will never be the same again
know more about airtel 4G
  • what is 4G or LTE?

    • LTE stands for "Long Term Evolution" – it is a radio access technology to deliver Very high speeds. 4G is a Standard in Mobile Network Technology and stands for "Fourth Generation"-the latest after 2G and 3G which gives you a faster and rich internet experience. With 4G hi-speeds, you can notice a visible difference while downloading files, doing video-chat, playing multiplayer games or while viewing HD videos online.
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  • what is the difference between GPRS, EDGE, 3G and 4G?

    • a) GPRS: refers to a service on the 2G network that provides basic data up to 56kbps (similar to dial-up speeds)

      b) EDGE: It is a 2.5G technology. An enhancement of the 2G technology which provides higher data transfer rates compared to GPRS (the default on 2G).The speeds can go up to 144 Kbps

      c) 3G: 3G technology provides faster / higher data transfer rates compared to the 2G network (EDGE & GPRS).This technology theoretically can offer speeds between 1-21 Mbps.

      d) 4G: This technology rides on LTE platform and is the latest in the world of mobile data transfer. It is the next generation of mobile communications. Currently it is the most advanced technology available. Theoretical data downlink speeds range between 2-100 Mbps.
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  • How is 4G better than 3G?

    • Being the latest platform of mobile communications 4G can enable real mobile (wireless) broadband experience. 4G provides upto 5 times faster speeds than 3G making it suitable for all type of high speed applications and services. 4G is also touted to be the fastest wireless internet service.
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  • What can I do with airtel 4G ?

    • airtel 4G can be used at home or your office for :
      a) Wireless internet access
      b) Access rich content and multimedia applications eg: Movies, HD videos, e-learning, HD content and more
      c) multiple downloads of heavy files, high definition multimedia content at the same time will be possible
      d) Higher uplink and downlink speeds
      e) Seamless online streaming – ZERO buffering
      f) High definition online gaming
      g) Access business applications that require higher speeds and last mile connectivity
      h) Face-2-face video chat seamlessly
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  • What kind of speed can I expect in 4G ?

    • 4G is going to bring fastest wireless Internet access in India. However, being a wireless technology-bandwidth is a shared resource, hence the delivered speeds depends on many network conditions like number of simultaneous users etc. 4G provides 5 times faster speeds than 3G.
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  • What is the difference between wired broadband and wireless broadband?

    • Wired or Fixed broadband is a fixed place service requiring wired line connectivity up to the computer. On the contrary, wireless broadband is a wireless service which enables you to access internet anywhere, in the house or while on the move
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  • Where have you launched airtel 4G ?

    • airtel is the 1st and only service provider to launch 4G in India and you will be happy to know that airtel 4G is launched in Kolkata, Bengaluru, Pune, Chandigarh, Mohali, Panchkula, Ludhiana, Jalandhar, Amritsar, Kapurthala, Phagwara, Hoshiarpur, Patiala, Nagpur & Nasik.
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  • How can I use airtel 4G ? Or what do I need to use airtel 4G ?

    • a. You will require a 4G enabled device and a USIM. Click here to view device FAQS

      b. airtel has developed an ecosystem of partners who have come up with multiple devices to suit your requirements.
         1. airtel 4G USB Dongles
         2. airtel 4G Indoor CPE ( ICPE)
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  • Can I upgrade / exchange my 3G dongle to a 4G dongle?

    • Currently we don't have any such option available; you will have to purchase a 4G dongle.
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  • What is the difference between a single and multi mode dongle?

    • a. Subject to the availability of the services in the city
         1. A Single mode device will support airtel 4G data network only    2. A Multimode Mode device will support 2G / 3G / 4G network

      b. Please note that voice and SMS is not supported on 4G. In 3G & 2G your SMS and USSD along with Data Services will work.
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  • Do I need a new or separate SIM or number for airtel 4G ?

    • Yes, you will need a new number for airtel 4G , you will also need a USIM to be on the airtel 4G network.
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  • What is USIM?

    • a. USIM stands for Universal Subscriber Identification Module, it is different than your current SIM since it is a 128 KB SIM

      b. A Universal subscriber identity module or Universal subscriber identification module (SIM) is an integrated circuit that securely stores the International Mobile Subscriber Identity (IMSI) and the related key used to identify and authenticate subscribers on mobile telephony devices
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  • What is the difference between normal SIM & USIM?

    • a. Normal SIM supports 2G & 3G Network, but USIM Supports 2G, 3G, 4G Networks as well as JAVA Applications.

      b. Memory of normal SIM is 64KB whereas memory of USIM is 128KB
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  • Are you giving any warranty on the dongles?

    • The dongles will come with a 1 year manufacturer's warranty
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  • Where is your dongle service center?

    • There are service centers in 4G cities who will provide hardware support
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  • How can I activate airtel 4G ?

    • a. You can visit our ARC / airtel store for an exclusive experience of airtel 4G services and leave your contact details. Our Sales executives will visit you at your home or office for a sales consultation and product demonstration before collecting the order.

      b. Alternately you can leave your contact details on our website or at our customer care 18001030405. We will get back to you soon

      c. You will get a new airtel 4G number

      d. We would require your Proof of Address & Proof of Identity along with photograph & an alternate mobile number. The later will allow us to communicate through SMS.
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  • I already submitted documents when I bought my existing airtel no, why do you need it again?

    • Since this is a new number, we will need these details from you. We can however link this new connection to your existing number so that you get one airtel bill.
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  • Why do you need an alternate no?

    • a. 4G network cannot be used to make / receive voice calls and SMSs.

      b. We would like to get in touch with you and also keep you informed of various activities related to your 4G number. We will use this alternate number, as the 4G number on the 4G network cannot be used to make / receive voice calls and SMSs.
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  • Can I change my alternate no?

    • a. You can do it yourself, when connected to the Internet through airtel 4G dongle, click on the "Check Usage" option on your Connection Manager.

      b. On the page which appears, you will see your current alternate number mentioned.

      c. To change it, overwrite your new number and click on "Update" button.
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  • How do I know that I am on airtel 4G network? / is airtel 4G active on my number?

    • When you have connected your dongle to the laptop; on the connection manager screen you will find "LTE" written beside the signal bar on the bottom left corner of the window. This mean you are on 4G.
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  • Will I be able to use airtel 4G on roaming?

    • Since this service is currently launched only in Kolkata, Bengaluru, Pune, Chandigarh, Mohali, Panchkula, Ludhiana & Jalandhar. airtel 4G will only work in Kolkata, Bengaluru, Pune, Chandigarh, Amritsar, Kapurthala, Phagwara, Hoshiarpur, Patiala, Nagpur & Nasik We will inform you through our website and relevant media channels regarding our future launches.
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  • Will I be able to play online games on airtel 4G ?

    • Yes, airtel 4G provides a high speed broadband internet access; you can even play HD games on the internet.
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  • Will I be able to make / receive voice calls or send / receive SMS on airtel 4G ?

    • Currently voice and SMS are not supported on 4G. However, we are working to bring these services as part of our offering sometime soon.
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  • Can I do a video call on airtel 4G ?

    • Yes Video Call based on IP platform such as Skype, Google hangouts etc. can be used.
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  • Which other Operators are giving airtel 4G services in India?

    • airtel is the first operator in India to launch this kind of 4G services in Kolkata, Bengaluru, Pune, Chandigarh, Mohali, Panchkula, Ludhiana, Jalandhar, Amritsar, Kapurthala, Phagwara, Hoshiarpur, Patiala, Nagpur & Nasik.
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  • I already have an existing Postpaid/Prepaid number, will I get a separate bill for my 4G number?

    • We can link your 4G number to your existing airtel phone number so that you get one airtel bill for both these numbers.
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  • What are the recharge options available for 4G ?

    • There are attractive recharge options for 4G. Please visit tariff section on www.airtel.in/4G or call 1800 1030405 for more details.
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  • How do I recharge my prepaid number?

    • We can link your 4G number to your existing airtel phone number so that you get one airtel bill for both these numbers.
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  • How do I check my usage?

    • a. When your dongle is connected to your Laptop, on the Connection Manager, click on the "Check Usage" option available on the top left (below the menu bar).

      b. The window which appears will give you a graphical representation of your usage

      c. You can also view your available balance here
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  • I have forgotten my dongle number, where do I get it from?

    • When connected to the Internet through airtel 4G dongle, click on the "Check Usage" option on your Connection Manager.
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  • What are the current VASs' available for 4g and what are the price points?

    • Currently there are no value added services (VAS) which are available for 4G.
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  • I have seen that these services are free as part of my plan then how can I use these services?

    • You need to visit the website and follow the normal subscription process. If these services are part of your plan (Rs.999 and above postpaid plans, free for six months) then you wouldn't be charged for the same in your bill. It will appear as a discount in you bill.
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  • I am currently using a plan for Rs.950/- and above. Will I get these entertainment services for free?

    • No, current offer is only available for postpaid customers. You can log a request at the call centre for upgrading your current plans to the new plan. If you opt for any 999 and above plans, you will be migrated to new plans and will get the entertainment services free.
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  • I am an existing user of 4g plans, am I also eligible for these VAS plans?

    • No, this is part of our new plan launch (dated Jun'13) and is not extendable to existing customers. For existing customers you will have to pay normal service charges only.
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  • If I see the movies online/or download games from these portals will I be charged for the same from my existing Data quota?

    • Yes, your data will get consumed from your plan quota only.
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  • What all can I do with airtel 4G on my smartphone?

    • 4G offers 5 times faster than 3G speeds which mean you get the fastest ever mobile internet experience on your smartphone via 4G. With these speeds, you will be powered with an awesome internet experience like never before. You can do all of the following activities with much more ease:

      a. High-speed internet access on your mobile

      b. Access rich content and multimedia applications e.g.: Movies, HD videos, e-learning, HD content and more

      c. Multiple downloads of heavy files, high definition multimedia content at the same time will be possible

      d. Higher uplink and downlink speeds

      e. Seamless online streaming – ZERO buffering

      f. High definition online gaming

      g. Become a high-speed hotspot, share your 4G speeds with your friends by tethering on your iPhone
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  • What kind of speed can I expect with 4G on my Smartphone?

    • 4G is the fastest wireless internet service. However, being a wireless technology-bandwidth the delivered speeds depends on many network conditions like number of simultaneous users etc. 4G provides 5 times faster speeds than 3G which means an amazing internet experience.
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  • How does my existing iPhone 5C/5S become 4G enabled.

    • Apple has sent carrier settings to the iPhone customers with LTE/4G supported models of iPhone (5C/5S) who will be able to connect to Airtel's fast LTE network.

      The carrier settings will enable LTE/4G on the iphone. If customers want to do this immediately, they should first update to the latest version of iOS, then tap Settings > General > About and follow the prompt to complete the update.
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  • What is the pre-requisite to use 4G on my iPhone 5C/5S?

    • After updating the setting on your iPhone 5C/5S, you can use 4G services on iPhone after having a 4G Ready SIM. If you are an existing Airtel 3G customer, you will be migrated to a replica 4G plan automatically at no extra cost. Your plan rental and benefit will remain the same; however you will start experiencing thrilling 4G speeds on your iPhone.
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  • How can I buy a new 4G connection for my Smartphone?

    • Presently airtel 4G offers are available only on Apple iPhone 5C & 5S smartphone. If you want to buy a new 4G connection, please visit our nearest airtel store or send 4G to 53636 so that our representative can explain how to activate 4G.
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  • How can I get a 4G ready SIM, if I already have an iPhone 5S/5C?

    • If you are an existing Airtel customer, you can visit a nearby Airtel Relationship outlet where our representative will exchange your existing SIM with a 4G ready SIM, just carry your photograph, address proof and identity proof for a seamless SIM swap. After a few hours SIM swap will be executed and you can use 4G on your iPhone 5S/5C.

      If you are not an Airtel customer and have an iPhone 5S/5C, to use amazing 4G internet on your smartphone, just walk in to an Airtel store to get an attractive 4G plan. You can also drop us a request by sending SMS 4G to 53636 and our representative will assist you for a home visit to get you a new 4G SIM and connection.
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  • Do I need a new connection for using 4G on my Smartphone?

    • No, if you are an existing airtel Bangalore, Chandigarh, Mohali, Panchkula, Ludhiana, Jalandhar, Kolkata, Amritsar, Kapurthala, Phagwara, Hoshiarpur, Patiala & Nasik 3G customer, you may please visit our nearest airtel store to get a 4G Ready SIM on your existing connection, to enable 4G services on your 4G enabled smartphone. This will involve a SIM swap process for which you would be required to provide a photograph, address proof and ID proof.
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  • How will I know that Airtel 4G is active on my number?

    • Once you are on 4G network you will notice 4G or LTE written near the network bar displayed at the top of you smartphone. It will be displayed only when you are on 4G network and a 4G SIM and a 4G enabled device. Please enable LTE on your iPhone by going to: SETTINGS > CELLULAR/MOBILE >ENABLE LTE
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  • Will I be able to use airtel 4G on roaming, will there be roaming charges?

    • You will be able to use 4G on roaming only in areas have 4G network. There will not be any extra roaming charges on your 4G data usage.

      In the absence of 4G network, you will fall back to 3G/2G.
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  • Will I be able to make / receive voice calls or send / receive SMS on airtel 4G?

    • Yes you would be able to make calls and send/receive SMS. As soon as you initiate/receive call there will be automatic network fallback from 4G to 3G/2G to take the voice calls, once you are done with the call you will automatically latch on to 4G network for your internet/data experience.
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  • Is 4G on Smartphone also available on prepaid?

    • Yes 4G is also available on prepaid on iPhone 5S/5C. All existing 3G recharges are enabled with 4G. So if you switch to a 4G ready SIM and do your next recharge, you will start getting 4G on your smartphone. You need have a 4G SIM before doing your next recharge to get 4G provisioned on your number.
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  • How do I recharge my airtel 4G prepaid number?

    • You can recharge your 4G data from a retailer or a nearby Airtel outlet. All 3G recharges are now 4G/3G recharges.
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  • Will 4G eat up my data faster and I will get huge bills?

    • 4G tariffs are exactly similar to 3G tariffs, hence your bill will depend on your usage only. 4G speeds are faster and hence the more data you browse, the more data you consume out of your respective plan. It is suggested to use the plan option which is according to your monthly data requirement on your smartphone. If you do consume your data quota, you'll have options to upgrade your tariff plan, and you also have the option to buy smartbytes/top-ups to continue on hi-speed 4G internet experience.
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  • What plans are available on 4G data on my smartphone once I am enabled on 4G with a 4G Ready SIM?

  • Can I disable 4G on my iPhone and use only 3G/2G?

    • Yes, you can. However this is not an Airtel service feature. This is a feature available on your handset. Just go to settings on your handset and swipe the Enable LTE feature backwards to disable 4G on your smartphone. This will disable 4G and keep you active on 2G/3G only. Please disable LTE on your iPhone by going to: SETTINGS > CELLULAR/MOBILE >DISABLE LTE
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  • Can I shift to 4G directly from my existing 2G connection?

    • Yes, you can. For doing the same you will need to switch to a 4G Ready SIM and also get any of the 4G/3G data plans activated on your Airtel connection. Having done these two things, you will be able to experience superfast 4G internet on your 4G enabled iPhone 5S/5C.
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  • Is there any offer on 4G Dongle running with iPhone 5S/5c?

    • Yes, we have a limited period 4G dongle offer running only for existing airtel 3G postpaid customers who are interested to buy new iPhone 5s/5c. For all airtel postpaid customers who are willing to buy an Apple iPhone 5s/5c, They can get the 4G Dongle at just Rs.500. Please visit the nearest airtel own retail store to avail the limited period offer.
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  • What to do if I get a SIM attached to my iPhone 5S/5C?

    • The SIM attached to your new iPhone is a 4G ready SIM which will be your gateway to experience 4G data services on your iPhone 5S/5C. Just walk into a nearby Airtel store to switch to the 4G SIM and our Airtel representative will assist you on getting powered on 4G.
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