1. What is this Special 5 product all about?

This is a new product which offers you very low calling rates for your Special 5 airtel Mobile numbers, Details are as follows:
Call charges to Special 5 numbers :
Local airtel to airtel: 20p/min,
STD airtel to airtel: 50p/min.
Number Addition / Change Charges : Rs 5/number
No. of changes permitted/month : 5 (Deletion of nos. will not be included in this count)
Rental per number. : Daily rental will be charged as per the following grid

Tamil Nadu (incl. Chennai),	20p/day/no.	50p/day/no.
Madhya Pradesh, Kerala, Rajasthan, Gujarat, Mumbai, Maharashtra, UP(West), Haryana,	50p/day/no.	50p/day/no.
Karnataka	50p/day/no.	1/day/no.
Andhra Pradesh, North East, Assam, Bihar, Orissa, West Bengal, Kolkata, UP(East), Punjab, Delhi, Jammu & Kashmir and Himachal Pradesh	1/day/no.	1/day/no.

2. How do I activate this pack?

Please dial 12141 (toll free) and select option 5 to enter the SPECIAL 5 menu. Please follow the IVR menu to get this service started. The benefits can be availed immediately after giving the request on the IVR.

3. What are the charges for availing this service?

You’ll be charged a daily rental per number to avail this service * (as per the rental grid mentioned above) . E.g. If you have 5 numbers in the Special 5 list and the daily rental is 50p/number, then Rs 2.5/- will be debited from your account daily.

For 1st time number addition you’ll be charged Rs5. In future whenever you delete an existing number and add a new number you’ll be charged Rs5 per number addition. In case you just give a request for number deletion (with no request for number addition), there will be no charge.

4. How many numbers can I add in my Special 5 group?

You can add maximum of 5 numbers to the Special 5 group.

5. Can they be local or STD numbers?

This option is only available for local or STD airtel mobile numbers. You’ll not get the tariff benefit on any landline (airtel/non-airtel) or other operator number.

6. Is there any limit on the combination of local and STD number in the Special 5 list?

No. there is no restriction on the combination of local or STD airtel Mobile numbers.

7. Can I change my Special 5 number list at any point of time?

You can modify your Special Five list up to a maximum of 5 times in a month .The option of addition and deletion is available on the IVR. Please dial 12141 anytime to add/delete/know your Special 5 list

8. Will I be charged anything for addition/deletion of number in my Special 5 group?

You’ll be charged Rs5 for every number addition / number change. There will be no charges for deletion of any numbers from the list.

9. How can I know my current Special 5 list at any point of time?

You can know the current Special 5 list at any point of time by dialing 12141. Just dial 12141 and press option 5 to enter the Special 5 menu where you’ll receive an option to listen to your existing customers.

10. What if I want to deactivate this service at any point of time?

Please dial 12141 and press 5 to enter the Special 5 menu. Please select the “Delete option” to delete your Special 5 numbers one by one. Once you have deleted all the numbers, the Special 5 service will be deactivated.

11. How long will it take to add/delete a number?

Once you have given the request for number addition/deletion on the 12141 IVR, the request will be processed immediately if accepted by the IVR which will be prompted.
Incase of number addition, daily rental would start getting charged from the same day. Incase of number deletion, the daily rental would be charged on the remaining numbers only.

12. How many times can I change my Special list in a month?

You can change a list 5 times a month (which also counts the 1st time number addition as an instance). The month will begin from the date on which you make the first call.

13. What if I don’t have enough balance in my account. Will the request for Special 5 number addition still be taken?

The minimum balance required in the account for number addition in the Special 5 group is Rs 5/- .

14. What if I don’t have enough balance for the daily rental deduction. Will the Special 5 pack be deactivated then?

Incase of low balance rental will not be deducted for that particular day but whenever recharge is done the rental for previous day will be deducted.
Incase the account does not have enough balance; you will still be able to de-activate a no. but will not be able to add any no.

1. What is this Special 5 plan all about?

This is a new plan on which you get very low calling rates for your Special 5 airtel Mobile numbers. Plan details are as follows:

Rental	Rs 249
Local Free Airtime	249 min	(airtel to all local mins)
Tariff(Rs.)	airtel to airtel(Special 5 Group)	airtel to airtel (others)	airtel to Mobile	airtel to Landline
Local	0.2	0.5	0.5	0.5
STD	0.5	1	1	1
ISD	Revised ISD tariffs click here
SMS
Local	1
National	1.5
International	5

Number addition /number change: Rs 5 /number
Number of changes permitted: no restriction
Number Deletion charges – Nil

2. How do I activate this plan?

You can SMS ‘FIVE’ to 121 and go through the interactive SMS menu option to give a request for bill plan change. Along with the bill plan change request you can also create your Special 5 Group. However, if you don’t want to create a group immediately you could do it at any time by sending FIVE to 121 & following the interactive menu.

The bill plan change as well as calling benefits to Special 5 numbers will be effective only from your next bill cycle date.

3. How will I get to know if my request has been successfully accepted?

You will get an SMS from our side which will convey the request number and request execution date.

4. How many numbers can I add in my Special 5 group?

Maximum of 5 numbers can be added in the Special 5 Group.

5. Can they be local or STD numbers?

This benefit is available for airtel mobile numbers irrespective of local or STD. You’ll not get the tariff Benefit on any landline (airtel/non-airtel) or other operator number.

6. Can I change my Special 5 number list at any point of time?

The option of addition and deletion is available through SMS. To add /delete a number send FIVE to 121 and follow the interactive menu. You can anytime send FIVE to 121 to add/delete/view your Special 5 list.

7. Will I be charged anything for addition/deletion of number in my Special 5 group?

You’ll be charged Rs5 for every number addition / number change. There will be no charge for deletion of any number from the list.

8. How can I know my current Special 5 list at any point of time?

This option is available on 121. Just send FIVE to 121 and press option 1 to view your Special 5 list.

9. What if I want to deactivate this service at any point of time?

Special 5 benefit will be available to you as long as you are on the Special 5 plan. To deactivate this plan, you’ll have to give a request for bill plan change at our call center or you’re nearest airtel Relationship Center.

10. How long will it take to add/delete a number?

It will take maximum 48 hours for your request to be processed.
You can view your updated Special 5 list by sending FIVE to 121,

11. Is there any limit on the number of times I can modify my Special 5 list?

No there is no limit to that. Every time a new number is added, Rs 5 would be charged per number; however there will be no charge for deleting a number.

12. Where will these charges be displayed in my Bill?

These charges will be displayed under the Onetime charges section for every number change/addition
Ex: In case three numbers have been added during the month, three line items would appear in the bill in the onetime charges section, as mentioned below.

Special Five Number addition Charge : 5.00
Special Five Number addition Charge : 5.00
Special Five Number addition Charge : 5.00