i’m not an airtel customer, is it necessary to buy an airtel connection to use airtel world sim^TM card?

• Yes, it is a technical prerequisite to have an airtel connection to be able to use airtel world simTM.

what is the outgoing call rate to India?

• The tariff varies from country to country, please check tariff section for details on tariff for a specific country.

can I use this service in India?

• As per the Department of Telecommunication regulations, the airtel world simTM card cannot be operational in India. Therefore, our airtel world simTM cards are designed not to operate in India. However, when you travel to the listed destinations, it shall automatically connect to the network of the visiting country.

can I use my India phone instrument with the airtel world sim^TM ?

• The airtel world simTM works on 1800MHZ and 900 MHZ frequencies, the same frequencies that the phones in India operate. Check your India phone instrument for compatibility with the frequencies given above. The airtel world simTM will work with any Tri-band or Quad-band GSM cell phone, please ensure that your cell phone meets the following criteria: * GSM Tri-band (GSM 900/1800/1900) or Quad-band (GSM 850/900/1800/1900) * It is an unlocked GSM cell phone * It has an international power adapter

i am not able to make outgoing or receive incoming calls, what do I do?

• In case you are unable to make outgoing calls, please switch off your handset and switch it on again and log on to an alternate network through "Manual Network Selection" • Select “Menu” • Scroll and select “Settings” • Scroll and select “Phone Settings” • Scroll and select “Network Selection” • Choose “Manual”. This will give you all the networks in the city that you are in. Select an alternate network from this list. In case your airtel world simTM still does not work, please contact our customer support team at 1800-102-9933 (toll free) when in India or +91-22-4171-0000 (standard international calling rates will apply) when abroad.

the network signal is very poor, what do I do?

• Please refer to point no 5 and follow the procedure for manual selection and select an alternate network.

can I use my BlackBerry or Apple IPhone for this service?

• The airtel world simTM card will not work on phones which are network locked. Please ensure that your BlackBerry or iPhone is not locked to an operator. You will need to use a unlocked phone with your world SIM.

can I send and receive SMS using the world sim^TM ?

• You cannot receive SMS sent to your India airtel number. However, you would be able to send/receive SMS using the airtel world simTM. The international number of your airtel world simTM would be given in the Start Up Kit (SUK).

will my Indian airtel SIM work once my airtel world sim^TM is activated?

• No, the Indian airtel SIM will not be functional once your airtel world simTM is activated.

can I use the airtel world sim^TM in multiple countries?

• Yes, you can use the airtel world simTM in multiple countries. Please check the section on coverage and tariffs for country-specific information.

what If airtel world sim^TM is lost or damaged during my travel?

• Please call customer service at +91-22-41710000 (Standard international calling rates will apply). Important: Any unused balance on the lost SIM will be transferred to the new airtel world simTM. However, airtel will only transfer that amount as per its system record from the time the customer has informed loss of SIM to airtel. No refund/liability will be entertained for any amount consumed before reporting of lost SIM. Expiry of the new airtel world simTM will be same as the lost SIM.

what is the validity of the airtel world sim^TM?

• airtel world simTM has validity of 6 months from the date of subscriber activation during that period airtel world simTM service can be activated/deactivated each time you travel abroad. airtel world simTM will be permanently deactivated after 6 months from initial activation date. You would need to purchase a new airtel world simTM if the validity has expired.

how long will the balance on the airtel world sim^TM be valid?

• Any balance on the SIM can be used within the validity period of the SIM after which it will be forfeited and you cannot claim refund for the same.

do I need to pay a daily rental for airtel world sim^TM?

• There is no rental component on the airtel world simTM.

can I change the Indian airtel number to which the airtel world sim^TM is mapped?

• The Indian number to which a airtel world simTM is associated cannot be changed. A new airtel world simTM is required for every Indian airtel number.

how do I terminate the airtel world sim^TM connection?

• You can call customer service on 1800-102-9933 while you are in India or call 022-41710000 when abroad Note: In case you have balance available, the same will not be refunded on termination.

what is the caller line identification which the recipient of my call will see?

• Customer will see caller line identification of an international number that the airtel world simTM has.

can I access data using the airtel world sim^TM?

• airtel world simTM is only a voice service. However, you can carry your BlackBerry phone with the India airtel SIM on roaming. Your BlackBerry would continue receiving emails while all calls would be diverted to airtel world simTM. Please note that for BlackBerry usage through your airtel India SIM you would be charged as per the international roaming charges for data usage as per your bill plan.

when I buy the voucher or the product what is the exchange rate at which I’ll receive my balance?

• Balance will be in US dollars based on the exchange rate on the date of issue of physical recharge voucher/product.

do I need to change my profile when I travel from one country to another?

• Yes, please note the following instructions when you travel from one country to another: Go to menu Select "sim Menu" For USA - Select "US Profile" For Italy - Select "Prime Profile" For all other countries - Select "Global Profile"

how do I use the airtel world sim^TM?

• Step1 : Just before leaving abroad, using your India airtel SIM, send SMS "AWS A" to 58125 to activate your service. This would be instantly activate your airtel world simTM. However, please note that you would be unable to use your India airtel SIM once your airtel world simTM is activated, hence activation should be done just before departure. • If you would like to activate the airtel world simTM at a particular time then send the following SMS “AWS A hh:mm”. You would need to specify the time (IST) at which you want the service to be activated in hh:mm format. On successful activation, you would receive a confirmatory SMS. • For example, if your international flight is at 10:20 PM , then prior to your departure send an sms “AWS A 22:20” to 58125. Note: Once the service is activated, you would be unable to receive any calls on your India airtel SIM. Step 2: On arrival, insert the activated airtel world simTM in phone, select country profile and start talking. For USA – Select “US Profile” For Italy – Select “Prime Profile” For All other Countries – Select “Global Profile” In case you select incorrect country, the call charges will be higher than normal tariff. Step 3: To make outgoing calls, dial the country code (e.g. +91 or 0091), followed by the destination number (mobile or landline) and wait for 10–15 seconds. You will get a ring back, accept the call, you will be now connected to the destination number. • For India calling, you can use your phone book, however, please ensure that the phone number is saved with India country code i.e. 091 or +91 • To use airtel world simTM in USA and Italy, please follow the following instructions: − Go to Menu > Select “sim Menu” > For USA – Select “USA Profile”* If this is not followed incoming calls will be charged in USA − For Italy – Select “Prime Profile” − For All other Countries – Select “Global Profile”

how do I recharge the airtel world sim^TM?

• Voucher Recharge: While in India, simply buy a recharge voucher from a retail outlet. Type "AWS R <16 digit recharge pin number>" and send it to 58125 from your India airtel SIM. Or get your friend to buy it if you are abroad. Ask him to type "AWS R <16 digit PIN number> <your 10 digit India airtel number> and SMS to 58125 from his airtel number. Online recharge: You can also log in to your account by clicking on the “Recharge now” button on the top navigation bar while in India or abroad. Top up your account using an Indian credit card.

how do I check my phone balance?

• You can check your phone balance by dialing “187” from your phone. Your credit balance will appear in US dollar on your mobile screen. You can also login to your account by clicking on My Account button on the top navigation bar to check your balance. While in India, you can SMS ‘AWS B” to 58125 from your airtel India SIM to get the balance.

how do I deactivate my airtel world sim^TM?

• Once are back to India from an international trip, please insert the India airtel SIM and type “AWS D” and send it to 58125 to deactivate your service. While you are abroad, you can also deactivate the airtel world simTM by logging into your account. Note: In case you do not deactivate your airtel world simTM card, you would not be able to receive call on your airtel India SIM card. airtel world simTM does not work in India.

can I get an itemized statement indicating the usage details ?

• Yes, in order to obtain your itemized statement, login to your account on www.airtel.in/worldsim. Your itemized statement shall be available in a pdf format for easy download.