At airtel, we respect your privacy, and we understand the importance of the information you entrust to us. We want to describe our privacy practices concerning the information collected through airtel Gyan in a clear and concise way. Below we generally describe what information we collect when you use airtel Gyan, how we protect that information, how long we retain it, whom we share it with, and what your privacy options are.

By using airtel Gyan, you consent to our collection and use of your data as described in this privacy policy. We collect your phone number, from use of our services in order to provide you with a better experience and to improve the quality of our services.

As our privacy practices evolve, we will update this privacy policy. Any material changes in our privacy practices shall be intimated to you.

Information we collect when you use airtel Gyan

»	Phone Number
»	Query
»	Result
»	Usage details

Why we collect information

»	To respond to your queries with the best possible answers and search results
»	To understand our users (their demographics, what they do on our website, what site features they like, how they use them, etc.) and improve our services
»	To administer our services and diagnose technical problems
»	To send you periodic updates, though you can opt out of receiving it if you wish
»	If to send you questions from other users that you may be able to answer
»	To enable us to show you trends that are more relevant to you

How long we keep data about you

»	We anonymize your search queries after 18 months, unless government authorities request otherwise.
»	We retain all phone numbers and your search queries, even if you unsubscribe. This is only for optimizing our results for the other users.
»	We retain all your queries and results indefinitely.

Data collection and sharing involving third parties

»	We use third party sources like Wikipedia for your queries. We also may use external partners for other projects, such as conducting surveys or organizing sweepstakes for us, that involve collection of information from our users. We may share information about you with these parties to enable them to perform their services.
»	We do not share your personal information with third parties.
»	We will not share information we collected about you with any third party for other purposes (including direct marketing) without first obtaining your consent.
»	We may disclose data we collect about our users when we believe disclosure is necessary to investigate, prevent, or respond to suspected illegal or fraudulent activity or to protect the safety, rights, or property of us, our users, or others.

Security of the information we collect

We have implemented security measures to prevent unauthorized or unlawful access to and misuse of the information we collect, including technological and physical security measures as well as procedural safeguards. However, because no security system can be 100% effective, we cannot completely guarantee the security of any information we may have collected from or about you.

Government authorities and legal rights

If requested or required by government authorities, such as law enforcement authorities, courts, or regulators, or otherwise to comply with the law, we may disclose any information we have about our users or modify other practices described in this policy, such as how long and in what form we keep information. We also may disclose information collected about you in order to exercise or protect legal rights or defend against legal claims.

airtel gyan terms of service

These Terms of Use (the “Terms”) are entered into by and between you and Bharti Airtel Limited, (”airtel”). Your use of the airtel Gyan and the features we offer (the "Services") is governed by and subject to these Terms of Service. By using airtel Gyan, you are deemed to accept and be bound by these Terms of Service. If you do not accept these Terms of Service, please discontinue using the Services. These Terms of Service may change from time to time, without any notice other than posting on the relevant page. Your continued use of the Services following our posting of changes constitutes your acceptance of any such changes. Please check this page from time to time for current Terms of Service.

Description of the Services

airtel GYAN enables users to submit search queries or questions by sending a search query or question via SMS to the short code 55444. Text search queries or questions must be no more than the length of a single text message (i.e., 160 characters). All queries and questions shall be answered using freely available internet based knowledge and the same shall be transmitted to you without modification or appraisal. It is clarified that the answers to the queries in no way represent the views, beliefs , knowledge, assertions, understanding or thinking of airtel in any way.

Your License to Access Content

All right, title and interest to the content, including but not limited to the Service’s look and feel, data, information, text, graphics, images, sound or video materials, photographs, designs, trademarks, service marks, trade names, URLs and content provided by third parties, are the property of the respective third parties, and are protected by copyright, trademark, patent or other proprietary rights and laws. Your license to use, publish, transmit, transfer, print, distribute, cache, store, reproduce or in any way utilise the information provided to you depends entirely on the Privacy Policy of the third party from where the information is sourced.

In your use of the services, you agree to comply with all applicable laws including, without limitation, all applicable laws relating to Intellectual Property Rights and any other law, for the time being in force in India, in any country from where the data might be sourced or in any country where the data might be received.

You may not:

»	Remove or obscure the copyright notice or other notices displayed in connection with the content accessible through the services;
»	Interfere with or disrupt the Services, or servers and networks connected to our service, or disobey any requirements, procedures, policies, or regulations of networks connected to the Service;
»	Modify the Services in any manner or form, or use modified versions of the Services, including (without limitation) for the purpose of obtaining unauthorized access to the Services;
»	Reproduce, print, cache, store or distribute content retrieved from the Service in any way, for any commercial use;
»	Sell, assign, sublicense, or otherwise transfer any right in the Services or content accessible through the Service;
»	Collect or store personal data about other users of the Services;
»	Engage in any activities that would violate the personal privacy rights of others, including but not limited to, collecting and distributing information about other users without their permission, except as permitted by applicable law; or
»	Use the services to violate any law (whether local, state, national, or international), whether or not intentionally.

Questions, Answers and Other Content

All queries and results through the Services are not available publicly.

License to airtel for queries you submit

If you post queries to the Services, you agree that airtel may copy, distribute, display, publish, modify or translate your Postings for any purpose and in any medium worldwide (including incorporating answers into answer databases for the Services) without any obligation to compensate you or any other third party in any way for any such use. Such license that you are granting airtel is royalty-free, perpetual, irrevocable and sub-licensable (which means airtel may grant other parties rights to use the content of your Postings).

You agree not to use the services to:

Post any query that may be construed as unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libellous, hateful, or racially, ethnically, or otherwise objectionable in any manner whatsoever;

Use the Services at Your Own Risk

The Services includes contents from other websites or resources. Because airtel has no control over such sites and resources, you acknowledge and agree that airtel is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources. You acknowledge that such external sites usually have their own terms and conditions, including privacy policies, over which airtel has no control and which will govern your rights and obligations with respect to the use of those websites.

airtel does not make any representations or warranties with respect to any goods, services or websites and you agree that airtel will have no liability for any loss or damage of any kind incurred as a result of any activities you undertake in connection with the use of or reliance on any content, goods, services, information or other materials available, through advertisers and/or third party vendors.

You understand that by using the Services, you may be exposed to content that is offensive, indecent or objectionable. In addition, if you rely on the accuracy, completeness, or usefulness of any linked third party websites or resources or any answer, you do so solely at your own risk.

Under no circumstances will airtel be liable in any way for such content, including, but not limited to, for any errors, omissions or misrepresentations in any linked third party website or Community Content, or for any loss or damage of any kind incurred by you as a result of your use of, or reliance on, any linked third party website or Community Content. The answers/ data received by you depends largely on the form and nature of query stated by you and airtel does not purport to provide the most relevant answer to your query and nor does airtel in any way endorse or verify the answers/ data received by you under this service. The only purpose of this service is to provide easier access to web based solutions to you.

Modifications to the Services

airtel reserves the right at any time and from time to time to modify, suspend, discontinue or terminate the Services (or any part thereof) with or without notice. You agree that airtel will not be liable to you or to any third party for any modification, suspension, discontinuation or termination of the Services.

Disclaimers

By Using The Site And Services You Understand And Agree That:

»	This Service is designed to provide an SMS based platform for users to access the internet with regard to any questions or queries that they might have and it is expressly stated that the Service is not intended to provide counsel, information, advice or erudition in any manner whatsoever. You shall treat the data/answers received by you in the same manner and with the same caution as you would treat any other unsubstantiated information that you access through the internet.
»	No content under the services is intended to constitute professional advice, whether medical, financial, legal or otherwise. airtel is not responsible or liable for any consequences relating directly or indirectly to any action you take or fail to take based on the information, or services.
»	Your use of the services is at your sole risk. The services are provided on an "as is" and "as available" basis. airtel expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of title, merchantability, fitness for a particular purpose and non- infringement.
»	airtel makes no representation or warranty that the services will meet your requirements, or will be uninterrupted, secure, current or error-free, or that the results that may be obtained from the use of the services will be accurate, timely, useful or reliable.
»	Any Material Obtained By You Through Use Of The Services Is Obtained At Your Own Discretion And Risk

Limitation of Liability

You Understand And Agree That airtel, Its Subsidiaries, And Affiliates, And Their Officers, Directors, Employees And Agents, Are Not Liable For Any Indirect, Incidental, Special, Consequential, Exemplary Or Punitive Damages, Including, But Not Limited To, Any Loss Of Use, Loss Of Profits, Loss Of Data, Loss Of Goodwill, Cost Of Procurement Of Substitute Services, Or Any Other Indirect, Incidental, Special, Consequential, Exemplary Or Punitive Damages, Howsoever Caused, And On Any Theory Of Liability, Whether For Breach Of Contract, Tort (Including Negligence And Strict Liability), Or Otherwise Resulting From:

»	The use of, or the inability to use, the services,
»	The cost of procurement of substitute services,
»	Unauthorized access to or alteration of your transmissions of data,
»	The statements or conduct of any third party,.
»	Any other matter relating to the services.

These limitations will apply whether or not airtel Gyan has been advised of the possibility of such damages and notwithstanding any failure of essential purpose of any limited remedy.

Because some jurisdictions do not allow the limitation or exclusion of liability for indirect, incidental, special, consequential, exemplary or punitive damages, some of the above limitations may not apply to you.

Indemnification

You agree to indemnify and hold airtel, its subsidiaries, and affiliates, and their officers, directors, employees and agents, harmless from and against any and all liability, losses, claims, demands, disputes, damages or costs of any kind, including, without limitation, reasonable attorneys' fees and costs of litigation, resulting from or in any way connected with your use of or reliance on the Services, your violation of these Terms of Service or the Community Guidelines, or your violation of any rights of another party.

Applicable Law and Disputes

These Terms of Service and the relationship between you and airtel Gyan are governed by the laws of India and the courts of New Delhi shall have sole and exclusive jurisdiction with regard to any dispute relating to the interpretation, enforcement or violation of these terms or any other matter arising with respect to this service.

Severability of These Terms of Service

If any provision of these Terms of Service is found by a court or other binding authority to be invalid, the remaining provisions contained in these Terms of Service shall continue in full force and effect.

Limitation of Actions Brought against airtel

You agree that any claim or cause of action arising out of your use of the Services or these Terms of Service must be filed within one year after such claim or cause of action arose or it shall forever be barred, notwithstanding any statute of limitations or other law to the contrary. Within this period, any failure by airtel to enforce or exercise any provision of these Terms of Service or any related right shall not constitute a waiver of that right or provision.