24 *7 Customer Support in 10 languages
Airtel Customers: 12150 (TollFree)
Non Airtel Customers:
North Hub: 0124 4448080 (Tolled)
East Hub: 033 44448080 (Tolled)
West Hub: 020 44448080 (Tolled)
South Hub: 080 44448080 (Tolled)
PAN India: 18001028080 (Toll Free)
You can also email your queries, comments or suggestions to us at firstname.lastname@example.org
Procedure and benchmarks for redressal of complaints through the Call Centre.
Procedure: Customer may call Airtel on the Toll Free Number to lodge complaint with the call centre. Our associates are trained to answer Customer queries in 10 languages. On receiving the customer call, our call centre will register the customer's complaint and issue a ticket number to the customer.
Benchmarks: At least ninety per cent of complaints concerning non-receipt of all signals by the Customer save and except due to disturbances of weather or natural calamities, will be redressed and we will restore the signals within a period of twenty-four hours of the receipt of complaint.
We will redress at least ninety per cent of complaints (other than non- receipt of signals) By customer, within a period of forty-eight hours of the receipt of complaint. Provided complaints for Customer coming from remote or hilly tracts or hilly areas or distant rural areas or Disturbances due to weather may be readdressed as early as may be feasible.
All other complaints shall be addressed as early as possible.
Instructions regarding the operations of Airtel DTH Customer Premises Equipments (CPE)
Click here to refer the user manual for instructions on customer premise equipment.
Please refer to the Direct to Home Broadcasting Services (Standards of Quality of Service and Redressal of Grievances) Regulations, 2007 for duties and obligation of Airtel and rights of customer.
Details and benchmark of nodal officers:
In addition to the dedicated call centers, Airtel has nominated nodal officers for redressal of grievances of those customers who are not satisfied with the redressal at the call centre level. Such customers can contact the concerned nodal officer citing the ticket number issued by the call centre.
Click here to view the nodal officer details.
Click here to view the rights of subscriber and obligation of the DTH Service Provider
Benchmark- The benchmark for redressal of complaints through the Nodal Officers is ten days.
Working Hours: Monday to Friday 9:30am to 6.30pm
Bharti Telemedia Limited
Plot No 16,Udhyog Vihar,