Details of call centre: 18001028080 (Toll Free Number)/ 020-40181400 (Tolled) & Toll free from Airtel mobile 12150. Customers can also contact Airtel by email at: digitalTV@airtel.in

Procedure and benchmarks for redressal of complaints through the Call Centre.

• Customer may call Airtel on the Toll Free Number to lodge complaint with the Call Centre. Our associates are trained to answer Customer queries in 7 languages. On receiving the Customer call, our Call Centre will register the Customer’s complaint and issue a Ticket Number to the Customer.

• At least ninety per cent of complaints concerning non-receipt of all signals by the Customer save and except due to disturbances of weather or natural calamities, will be redressed and we will restore the signals within a period of twenty-four hours of the receipt of complaint.

• We will redress at least ninety per cent of complaints (other than non- receipt of signals) By customer, within a period of forty-eight hours of the receipt of complaint. Provided complaints for Customer coming from remote or hilly tracts or hilly areas or distant rural areas or Disturbances due to weather may be readdressed as early as may be feasible

• All other complaints shall be addressed as early as possible.

For instructions regarding the operations of Airtel DTH Customer Premises Equipments (CPE), please refer to the User Manual.

Please refer to the Direct to Home Broadcasting Services (Standards of Quality of Service and Redressal of Grievances) Regulations, 2007 for duties and obligation of Airtel and rights of Customer.

Details of nodal officers:

Airtel has nominated Nodal officers for redressal of grievances of those Customers who are not satisfied with the redressal at the Call Centre level. Such Customers can contact the concerned Nodal Officer citing the Ticket number issued by the Call Centre.

Benchmark- The benchmark for redressal of complaints through the Nodal Officers is ten days.

Working Hours: Monday to Friday 9:30am to 6.30pm

Office Address:

Bharti Telemedia Limited
Unitech World Cyber Park
Tower-B, 8th Floor
Sector-39, Gurgaon-122001
Haryana, India