Airtel digital TV FAQ

Your EPG

Viewing a channel and program details

Please press the

(guide) button on your remote to see the list of channels. You can browse through the schedule of all channels by moving up and down using the arrow keys. Highlight any programme to see its genre, rating and details. Press

to view in the preview screen. Press

again if you want to watch it. Please refer to the user manual for more details.

Setting a channel as favourite

You can set upto 15 channels each, as favourites for 4 members in your family. To set any channel as your favourite, press the

(green) key on your remote while you are viewing the channel with the miniGuide on. You will then be asked to choose whose favourite list you wish to add the channel to. Again, using the colour keys, you can choose the favourite list and the channel will be added to that list.

Knowing more about a programme
- You can find out more details of a programme by pressing the key while watching it on TV or when its highlighted in the miniGuide or on the Channel Guide.

Searching for a programme

You can search for a specific programme by its name from the 'What's Playing Now' section. Press the

(blue) button to open a search box. Enter the first two characters of the programme name in the search box. Press

to see the list of programmes starting with these two characters. Please refer to the user manual for more details. Main Menu > What's Playing Now > Type of Programme.

Setting a reminder for a programme

You can set a reminder for any future programme either from the miniGuide or from the Channel Guide screen. Press

on the highlighted future programme to set a reminder. The reminder message will appear on screen 5 minutes before the programme starts. Please refer to user manual for details.

Changing the audio language

You can change the audio language of some channels which are broadcasted in more than one language. While watching the channel, press the

(blue) button. This will show options of the languages available. Select the language you wish to activate.

Control what your kids watch

You can control what your family watches. Using your PIN, you can block any channel or programme by it's rating. Please refer to the user manual for details. Main Menu > My Settings > Parental Control.

Viewing the EPG in another language
- The digtial TV EPG can also be viewed in Hindi language. By default, the language is set to English. Go to Main Menu > My Settings > User Settings and choose Hindi as EPG language to change.

Managing the way EPG works

The My Settings menu has various options like Manage Reminders, Parental Control, choosing EPG / Audio language, choosing the duration of pop-up and notification, screensaver timeout, etc. Please refer to the user manual for details.

What is the yellow envelope I see on TV?

We send messages to your TV related to your subscription and other important updates. Whenever a message is unread, a yellow envelope will appear on your TV screen. To read the message, press the (yellow) key.

Airtel Live

What is Airtel Live?

Airtel Live consists of exclusive content and provides you with the best movies in English, Hindi and Regional languages. You can play games, preview multiple channels through quick view, shop, book a hotel room, listen to radio and do much more. To access Airtel Live, press the

(Live) button on your remote. Main Menu > Airtel Live.

Schedule of movies playing on Airtel digital TV

You can see the schedule of exclusive movies running for the next 7 days in Airtel Live. Highlight the movie you wish to watch and press the

key to a summary and a programme ID. This ID is used to order the movie. Main Menu > Airtel Live > Choose from English / Hindi / Regional Movies.

Ordering movies from Airtel Live

While browsing thorugh the movie section in Airtel Live, you will see a programme ID displayed when you press info on a particular moive. Call us at 1800 102 8080 (toll free) / 020 40181400 (tolled) & Toll free from Airtel mobile 12150. / SMS the programme ID to 54321 to book the movie.

Playing Games

Playing games on your TV is now simple. Press Main Menu > Airtel Live > Games > Choose from the various games we have. The four arrow keys and some numeric keys on the remote act as control buttons for playing the games.

What are the Interactive Services available?

iTV or Interactive Services are specially designed applications which let you view News like never before, enjoy sports in an exciting manner, shop, get daily predictions, know about your sun sign, make travel plans, book movie tickets, play games, etc - all from the convenience of your home and TV.

What is iNews?

iNews is an exciting interactive News application which lets you see multiple news channels at once. You can see one Main news channel, one Business news channel, Headlines, National News, International News, Sports, Glamour, Weather forecasts and Special features - all in one screen! You can also 'read' the headlines and brief news about each. Press the

key > Choose iNews. Know more

What is iSports?

iSports is all about loving your sport. It gives extensive details about cricket, multiple videos, on-demand highlights, statistics, player profiles, team status etc. - all in one click. Press the

key > Choose iSports. Know more

What is iAstro?
- iAstro provides daily predictions, the auspicious and bad time periods for the day plus detailed description about your sun-sign. Let your stars guide you. Press the key > Choose iAstro. Know more

What is iShop?

iShop is a unique interactive service where you can shop sitting at home from your TV. Choose from our vast catalogue of Flowers, Mobiles, Digicams, iPods, Jewellery and many more at special prices. Press the

key > Choose iShop. Know more

What is iTravel?

Now make your travel plans with details about hotel rooms at the click of your remote! This application will provide details of hotel rooms at hot destinations all across India at great prices. Press the

key > Choose iTravel. Bon Voyage! Know more

What is iMatinee?

Enjoy latest blockbusters at a multiplex near your home. Book tickets of the latest movies with the help of your remote. You can see details of movies up to 2 days in advance and book by SMS. Press the

key > Choose iMatinee. Know more

What is iLearn?

Your kids can learn while playing on the TV. See them gain knowledge on TV with iStudy. Studying was never so much fun. Press the

key > Choose iLearn> Choose your class to start playing… studying Know more

What is a Widget?

Widget is an exciting feature which gets you the information you want - on demand without moving away from what you are watching on TV. It can be easily 'called' to update you with information on the topic you have chosen and 'go off' as soon as you are done. All you need to do is press the

key on the remote

Know your hardware

What is the equipement in Airtel digital TV?

Your Airtel digital tv connection consists of a View Card, a Set Top Box, a Remote, a dish antenna, connecting wires and 2 batteries for your remote. Airtel service engineer will install the system and the dish for you to start watching our service. He will also give you a demonstration on how to use the system.

How is my remote unique?
- Airtel digital TV comes with a Universal Remote, which operates both your TV and Set Top Box. Please refer to user manual for details.
What is the function of the 'guide' key?
- Guide key takes you to the channel guide page with complete TV programme schedule. Please refer to the user manual for details.
What is the function of the 'widgets' key?
- Widget key helps you get information on-demand on any chosen topic. Please refer to the user manual for details.

How do I play games using my remote?

You can start playing games by pressing the

key on the remote and choosing the game to play. Your arrow keys and some numeric keys work as controls for the game. Please refer to the user manual for details.

How do I access iNews from my remote?
- Press the key. Choose iNews from the list of interactive services we offer.

What are the lights I see on the set top box?

The set top box (STB) has 3 lights. The power light will be red when STB is in standby and green when the STB is on. The remote light will blink red when the remote sends a signal to the STB. The message light will turn yellow when you have an unread message. Please refer to the user manual for details.

Your subscription

How do I recharge my account?

You can either recharge by visiting your nearest Airtel dealer / relationship centre or you can also recharge using our website at www.airtel.in/digitaltv. Call us at 1800 102 8080 (toll free) or 020 40181400 (tolled) & Toll free from Airtel mobile 12150.to know more.

I want to view more channels. How can I do that?

To view a channel which is not a part of your package, you can either upgrade your package or choose from our wide variety of top-ups. Details of packages and top-ups are available on our Website and at retail outlets. All you need to do is call us at 1800 102 8080 (toll free) or 020 40181400 (tolled) & Toll free from Airtel mobile 12150 to know more.

Click here to view top-ups
Click here to view packages

How do I contact Airtel?

You can reach us at 1800 102 8080 (toll free) or 020 40181400 (tolled). & Toll free from Airtel mobile 12150. You can also visit our website at www.airtel.in/digitaltv or send us an email at digitalTV@airtel.in

I want to shift my connection?

Moving / shifting should be done only by qualified personnel from Airtel. Call us at 1800 102 8080 (toll free) or 020 40181400 (tolled) & Toll free from Airtel mobile 12150. to fix a time for the engineer to visit you.

How do I know where my balance is getting spent?
- You can get all information from our customer support centre. All you need to do is call us at 1800 102 8080 (toll free) or 020 40181400 (tolled) & Toll free from Airtel mobile 12150.

I have made a payment but it not showing on TV

Usually, any payment / spend are updated immediately in our systems. But, in the rare case of delay in the updation, you can either wait for some time before it shows or call us at 1800 102 8080 (toll free) or 020 40181400 (tolled) & Toll free from Airtel mobile 12150.

I have booked Pay Per View content, but I can’t view it.
- You need to check if the channel / programme is not blocked by parental control. Else, please call us at 1800 102 8080 (toll free) or 020 40181400 (tolled) & Toll free from Airtel mobile 12150.
Troubleshooting

My remote is not working ?

Check the remote batteries and if there is any obstruction between the remote and the STB. The remote and STB light should flash every time a key is pressed on the remote. If problem persists, please refer to the user manual. In case you still need assistance please contact us at our customer care number.

Poor reception on my TV.

There could be a problem with the cable wiring. Please check the wires and if the problem persists, please refer to the user manual. In case you still need assistance please contact us at our customer care number.

I have forgotten my PIN
- Call us at 1800 102 8080 (toll free) or 020 40181400 (tolled) & Toll free from Airtel mobile 12150. to get the PIN reset.
I am not able to close the EPG and view my programme.
- Press the exit button and you should be able to view the TV. If problem persists, please call us at 1800 102 8080 (toll free) or 020 40181400 (tolled) & Toll free from Airtel mobile 12150.