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FAQ

Express & power account

Get to know airtel money

What is it?

In simple words, airtel money is an account on your mobile phone. You can now deposit money (called ‘loading cash’) on to your airtel money account and use this balance to pay for various products & services through a simple menu on your phone.

What can I do with it?

You can send money to family & friends, recharge your prepaid mobile & digital TV, pay mobile / utility bills, book movie tickets, pay for your shopping (both at shops & online) and much more with airtel money. For complete details, go to the section 2.1

What are the benefits of it?

Convenience: Various payments can be made from anywhere, at anytime. No more waiting in queues or searching for exact change!

Easy to use: Using airtel money is as easy as making a call. All you have to do is dial *400# and use the simple interactive menu.

Safety: Every payment has to be confirmed with your secret 4 digit mPIN. So even if you lose your phone, your money is still safe.

Great offers: airtel money gives you exclusive value on airtel payments. Not only that, there are also a lot of other discounts with our merchant partners. Visit the offers section on the website for details

Do I need a GPRS enabled handset or a smart phone?

No. airtel money works on any mobile model / handset. You do not need GPRS or a data plan. You just have to dial *400# and you will be able to use the menu.

Can anybody apply for airtel money? Can I have multiple accounts?

Any Indian resident who is 18 years and above can apply for airtel money. Every person can have only 1 airtel money account in his name.

Types of accounts & registration

What are the different kinds of accounts?

	EXPRESS ACCOUNT	POWER ACCOUNT
Introduction	This is an instant basic account which allows you to pay for all utilities	This is an advanced account which gives you additional features such as sending money & more payment options
Spending	Utilities: recharge of mobile & digital TV and bill payment for mobile, fixed line, electricity, water, gas etc. Travel: purchase of rail / flight tickets through various travel portals online	Utilities: recharge of mobile & digital TV and bill payment for mobile, fixed line, electricity, water, gas etc. Travel: purchase of bus / rail / flight tickets through various travel portals online Movies: booking of movie tickets directly from your mobile phone, through various service partners Shopping: payment at restaurants, spas, shops in your area as well as online shopping Others: Payment for other products & services such as subscriptions, donations, insurance premium
Sending	not allowed	To airtel money number: send money instantly from your mobile to any other airtel money customer To bank account: send money directly to any bank account (this happens as per the bank NEFT cycle)

How do I register for an express account?

To get an express account you can:

Register on Web

•	Click here and fill up the simple application form
•	You will receive an SMS confirming your application in a few minutes

Register through USSD (*400#):

•	Just dial *400# from your airtel mobile, go to the ‘register now’ menu and provide your basic details
•	You will receive an SMS confirming your application in a few minutes

How do I register / upgrade to a power account

•	Visit the nearest authorized airtel money outlet or airtel relationship centre & fill up the airtel money application form
•	Submit your photograph and a copy of your identity & address proof. (list of valid documents is in the next point)
•	You will be registered instantly for an express account. Your account will be upgraded to a power account within 7 working days, subject to document verification.

What can I give as KYC documents for power account registration?

We need a documentary proof of your identity, address and signature. This can be obtained from one document (Passport or Driving License) or through a combination of documents listed below: Pan Card/Voter’s ID/Valid ID cards from government departments/Marriage Certificate/Utility bills (Electricity/Telephone)/Gas connection book /Municipal corporation Bill/Letter from Housing Society (Only for the owners)/ Registered leave & License agreement (for tenants)/Credit card bill/ Bank account statement (not older than three months) /Bank pass book/Wealth or Income or Sales or Service Tax Assessment order/ Life insurance premium receipt/Registered Sale deed(for owners) and others.

Limits and charges

What is the maximum amount that I can hold as balance?

Maximum balance at any time for an express account is Rs. 10,000 & for a power account is Rs. 50,000

What is maximum amount of cash that I can load in my account?

You can load a maximum of Rs. 10,000 per day in an express account & Rs. 50,000 per day in a power account (subject to your account balance limit of course).

However, in case you are loading cash at an airtel money outlet, then the maximum amount that you can load per day is Rs. 5,000

What is the maximum amount that I can spend?

You can spend a maximum of Rs. 10,000 per day from your express account and Rs. 50,000 per day from your power account. However, the maximum that you can spend in a single transaction is Rs. 5,000 (If you are using the special airtel money SIM, this limit does not apply; currently these SIM cards are available only in Delhi & Chennai)

Monthly Commitment (Rs.)	598	598	598
Free Minutes	150 minutes	150 minutes	150 minutes
Local Minutes	NIL	NIL	NIL
Call Duration: Local Mobile	60	60	60
Call Duration: Internet	NA	NA	NA
STD (Any Where)	Rs.1/min	Rs.1/min	Rs.1/min

What is the maximum amount that I can send?

You can send a maximum of Rs. 10,000 to another airtel money customer & Rs. 10,000 to any bank account per calendar month. The maximum per transaction is Rs. 5,000. However, the sum total of money spent & sent in a particular day cannot exceed Rs. 50,000.

If you have an express account, then you are not allowed to send money.

What are the charges for using airtel money?

If you register for or upgrade to a power account, you will be charged a processing fee of Rs. 50. There is no charge for registration for an express account.

In addition, specific transaction charges are as below:

Transaction	Charge*
airtel payments	FREE
Non-airtel utility payments	Rs. 10
Travel ticket booking	FREE
Movie ticket booking	FREE (introductory offer)
Shops, restaurants etc	FREE
Send money to airtel money customer	Rs. 5 for transactions up to Rs. 500, Rs. 10 for transactions above ** Send money offer: In the month of May there will be no transaction charges on sending money to other airtel money accounts.
Send money to bank account	2% of transaction amount, subject to minimum of Rs. 10

Please note:

•	Individual merchants may choose to levy their own charges. These are not included in the charges section above.
•	These charges may be changed without prior notice. Please refer to this section for updates on the same.

What is the minimum amount that I can spend?

The minimum amount of every payment you make is Rs. 5

What is the minimum amount that I can send?

The minimum amount you can send at a time is Rs. 10

Is there a minimum balance requirement?

No, there is no such thing

Loading cash in your account

How do I load cash in my account?

There are two ways to recharge your airtel money account:

a) Online Recharge (Net banking) on www.airtelmoney.in
Click on easy load cash, provide your bank details and follow the instructions on screen to load cash in your account instantly. You can also recharge through airtel money self care account.

b) Retail Outlet recharge: You can load cash at any authorized airtel money retail location. No one other than an authorized airtel money retailer can load money into your account. For updated list of retail outlets please check Search a retailer link on our website.

The agent took my cash but I didn’t receive any SMS confirming the deposit?

There might be a network delay which may have affected the response time of the SMS. Kindly check your account balance after some time. If your account balance does not get updated & and you do not receive any SMS as well, call the customer support from the store itself. Do not leave until you get the confirmation through any of the two options mentioned above.

I tried doing an online recharge – my bank account was debited but my airtel money account was not credited. What do I do?

Transactions may fail due to various issues (bank or airtel money). The amount will be refunded to your bank account within 5 working days.

Sending money

Who can send money?

All customers who have a power account can send money. If you have an express account, visit the nearest airtel money outlet & submit your documents to upgrade to a power account.

Who can I send money to?

Power account customers can send money to:
a) other airtel money account holders (both express and power)
b) any bank account (using NEFT)

How long will it take to transfer the money?

If you are sending money to another airtel money customer, the transfer will be instantaneous.

If you are sending money to a bank account, the transfer will take place as per the bank NEFT cycle (on the same day if the transaction was initiated before 4pm, on the next working day if the transaction was initiated after 4pm)

Non-working days are:

1.	Saturdays after 12 noon
2.	Sundays
3.	Public holidays (list for 2012 in table below)

Date	Holiday
26-Jan-12	Republic Day
20-Feb-12	Mahashivratri
8-Mar-12	Holi (2nd day)
2-Apr-12	Annual Closing of Accounts
6-Apr-12	Good Friday
2-Jul-12	Annual Closing of RBI
10-Aug-12	Janmashtami
20-Aug-12	Ramjan Id (Id-Ul-Fitar)
29-Sep-12	Half Yearly Closing of Accounts
2-Oct-12	Mahatma Gandhi Jayanti
27-Oct-12	Idul Zuha (Bakrid)
13-Nov-12	Diwali (Laxmi Pujan)
28-Nov-12	Guru Nanak Jayanti
25-Dec-12	Christmas

What details do I need to enter to send money to an airtel money customer?

You only need to enter the customer’s airtel money mobile and the amount you wish to send. You will have to authorize the transaction by entering with your mPIN.

What details do I need to enter to send money to a bank account?

You need to enter the recipient’s name, bank account number, bank IFSC code, mobile number (optional) and amount. You will have to authorize the transaction by entering with your mPIN.

How will I know that the money has been transferred successfully?

If you are sending money to an airtel money customer, both you and the recipient will receive and SMS confirming the transfer.

If you are sending money to a bank account, you will instantly receive an SMS confirming the request. As soon as the money request is registered with our bank partner, you will receive another SMS confirming the same. In case of rejection of your request, you will receive an SMS stating the same.

What happens if the transaction has failed?

If you are sending money to airtel money customer, the amount will not be debited from your account.

If you are sending money to a bank account, then the amount will be refunded to your account within 4 working days of the transaction failure

Do I need to register the recipient?

No, this is not compulsory. However, if there is someone you send money to regularly, we will soon allow you to save the details as part of the favorites in the ‘existing payees’ list so that you need not enter these details multiple times. (Please note, this feature is not yet available)

Is there a charge for sending money?

Please visit the limits & charges section

What is the maximum / minimum amount I can send?

Please visit the limit & charges section

Payments - Utilities

What is the difference between Register/Pay Biller?

Once you have entered the STD code of the city where the service provider is located, you will see an option to Register/Pay Biller. Select this option in order to make an instant payment or register a biller. When you select one of the biller names, you will see two options:

• Register: Register with the biller to get the bill notification on your mobile from your next bill cycle. (apart from the paper bill /e bill which you will receive) Each biller may require you to enter different details for registration.

• Pay Bill: Select this option to see the unpaid bill amount and to pay instantaneously. Certain billers require you to register first in order to pay via airtel money, whereas in others you can make payment instantly.

What is a biller nickname?

When you add a biller, you can assign a nickname for easy reference. E.g. “BSES” for your electricity biller, “Mom Phone” for your mother’s postpaid subscription with airtel mobile etc. This nickname will be used as reference & would be visible under “My Billers” section.

I have registered a biller, but did not receive any SMS if the registration was successful or not.

If the registration is successful, no SMS intimation will be sent. You will start getting SMS intimation of your new bill generation from your next bill cycle (next time when your bill is generated).
However, if your registration has failed, you will receive an SMS that your registration has failed and that you should try again.

What if I don’t receiver the electricity bills for a particular month even after registration?

This could be because of a registration failure at the biller’s end. Please confirm if you have completed the registration process. At the end of the registration process, you see a “Registration Successful” message on the screen. If you have seen that message, please raise a complaint at our call centre.

Can I pay for someone else’s bills?

Yes, you can pay for others bills through airtel money. Incase if the biller requires registration first then you will have to register first and then pay from the next billing cycle.

By when should I make bill payments?

You need to pay the bills within the bill’s actual due date as set by your utility board. We recommend bill payment 4 working days before the actual due date. After the due date, payment can still be made using airtel money but Late Payment charges (LPC) might be levied by the utility board as per the rules set by them. airtel money holds no responsibility for such LPC.

Is there any additional fee charged for bill payment?

There may be a fee charged for bill payments. Please look up our charges section for updated information.

Do I have to pay the entire bill amount?

You can make a payment in full or in part depending upon whether the biller provides you with that facility. The specific terms to each biller are clearly mentioned on the biller page where you submit your bill details. Please read them carefully and adhere to them strictly. If the biller is “Payment Only” type, part payment can be made.

Is there a limit on the size of payment I can make?

Other than the limits of Express and Power accounts, there are some billers who have restricted the size of the payment through alternate channels. This would vary from biller to biller.

What if I want a physical receipt (for reimbursement etc)?

On payment of bill through airtel money, you will only get a confirmation on your mobile screen & an SMS from airtel money stating your transaction ID. If you want a physical receipt, you will have to contact the respective utility board (electricity board, gas board). Please note that the payment is updated with the biller 4 days after the payment was made using airtel money.

6.11. I have received the hard copy of the bill at my residence, but did not receive the notification of the same on my airtel money mobile. What should I do?

•	There is a difference of 3-4 working days between the physical bill generation and the same bill being uploaded electronically at the biller’s system. Since airtel money sources the bills from Billdesk’s system, there is a delay at our end as well. Kindly wait for another 2-3 working days and you will be able to see the bill.
•	Sometimes, there is an error on the utility board’s system or Billdesk’s system and the bill is not presented. In such cases you can call Billdesk at (022)40920001 to enquire about your bill.
•	Registration failure happens because of entering incorrect details. You can try again by entering correct details when you receive a “registration failure” SMS. The biller generally takes 14-15 days for checking the registration data and sending a rejection SMS in case of failure.

I paid the bill through airtel money but my electricity connection still got disconnected. The electricity board is saying that they haven’t received the bill payment yet. I want a refund.

In such a case, kindly raise an complaint with our call centre with the following bill payment details: Date on which payment was made, airtel money mobile number, airtel money transaction ID, Amount Paid, Name of the Utility Board, Due Date

Payments - Movies

Is the booking SMS enough for me to enter the cinema?

After your booking is complete, you will receive an SMS from airtel money & the booking partner confirming the same. You can collect the paper tickets from the box office ticket counter by showing any of the above messages received.

I booked my tickets and got a transaction successful flash message, but did not receive any SMS from airtel money or the booking partner.

In such a case, kindly call our customer care centre at 121 from your airtel mobile or 88000-12121 (standard rates apply) from any other number.

Can the movie ticket be cancelled or modified or replaced or postponed or advanced?

As per Government regulation, once the booking of movie tickets has been confirmed, it can neither be changed nor canceled.

Can I choose my seats at the movie theatre?

No. A seat is allocated to the customer automatically on "Best seat available" Logic. The seat which is farthest from the screen is allocated first. If you don’t like the seat allocated to you, you have to restart the booking process as new seats would be allotted.

How many tickets can I book at a time?

You are allowed to book a maximum of 10 tickets per transaction in each seating category of the cinema.

Does airtel money charge extra fees for booking?

Kindly refer to the charges section for details.

How much time before the show do I have to collect the tickets?

Since the ticket is already paid for, it is available for collection at the theatre ticket counter at any time before the show. However, we recommend collecting the ticket 10-15 minutes earlier in case of a queue at the counter.

I tried booking a movie ticket 30 minutes prior to the show time, but I got an error message. Why?

You can book movie tickets on airtel money up to a maximum of 1 hour prior to the show. Even if the show timing is visible, the ticket booking will not be processed and you will see an error.

Payments – Telecom & Digital TV

a) Prepaid recharge for mobile &digital TV

Which denominations can I recharge my prepaid mobile with using airtel money?

You can recharge for all denominations that are available for talk time in the market. In addition, there are often special talk time plans available exclusively on airtel money. Log on to our website (www.airtelmoney.in) or call our customer care (121) to know more.

Is there additional fee charged for recharge?

Kindly refer to the limits & charges section for further details.

Can I recharge any prepaid connection in any other city of India?

Yes. You can recharge any airtel prepaid connection in any city of India. The talk time received will depend on the plan that that mobile number is eligible for.

There is a special offer running in Pune (for example) on recharging airtel prepaid connection with Rs.97 (for example). If I recharge my friend’s Pune airtel prepaid number with Rs.97 using my Delhi airtel money number, would he get that special offer?

Yes. The recipient would get the offers that are running in the city to which his airtel prepaid number belongs to. In the above example, his number belongs to Pune city (Maharashtra circle) and he would get the benefits/offers available in Maharashtra circle only.

Is there a limit on the size of recharge I can make?

Kindly refer to the charges & limits section

Is there a limit on the size of recharge I can make?

Kindly refer to the charges & limits section

b) Postpaid mobile / fixed line / broadband bills

I do not know my airtel postpaid/landline bill amount. How do I pay my bill?

When you go to “Postpaid/Landline Bill” section in airtel money menu, there is an option of “Pay Self”. Under that option, there are two sub-options –
• Pay current due amount
• Pay any amount
If you choose the “Pay current due amount” option, it will show you the amount of your unpaid last bill. You can then pay your bill for that amount using airtel money

I do not have sufficient balance to pay my full postpaid/ fixed line bill. Can I make a part payment using airtel money?

Yes. When you go to “Postpaid/Landline Bill” section in airtel money menu, there is an option of “Pay Self”. Under that option, there are two sub-options:
• Pay current due amount
• Pay any amount
If you choose the “Pay any amount” option, you can make part payment towards your bill.

Can I make the postpaid/ fixed line bill payment for any amount?

Yes, subject to the limits applicable for your airtel money account.

Can I make the payment for any postpaid/ fixed line number in the country?

Yes.

Payments – Physical shops

How can I find merchants who can accept airtel money payments?

An updated list of all merchants that accept airtel money is present on our website. A merchant accepting airtel money will also prominently display “airtel money accepted here” signage at his store.

I paid the merchant but he says he did not receive my payment. What should I do?

Show him the SMS receipt that you received from airtel money, which will have details of his Merchant ID. If there is still a problem, call customer support with the transaction ID that you received on making the payment.

I made the payment to the wrong mobile number. Can I reverse it?

No. Once the payment is successful, there no way to reverse it. Kindly be careful while entering the mobile number.

Payments – Online shopping

At which websites can I use airtel money to pay online?

You can use airtel money to pay online for all merchants who have listed “airtel money” as a payment option on their websites. This list will also be updated on our website.

What happens if I do not receive my one time password (OTP) in time?

While we have put in our best efforts to ensure a hassle-free experience for you, it might be possible that due to unforeseen conditions you have not received your OTP within 2 minutes. In such cases, we request you to please close the browser window and retry the transaction from the merchant website. We encourage you to write to us at 121@airtelmoney.in if you encounter such issues.

I entered the OTP correctly, but I got disconnected from the internet while being redirected to the merchant website. What do I do?

Kindly check your airtel money account to see if the amount was deducted from your account. If it was deducted, contact the merchant to check the status of your order, as the transaction may have been successfully completed.

Are there any charges which shall be levied by airtel money for cancelling a transaction?

Kindly refer to the limits & charges section for details. Please note that customer convenience charge if applied at the time of payment will not be refunded on cancellation. Merchants may charge cancellation fees as per their policy.

I cancelled a purchase I made at an online merchant using airtel money. When will the due amount be credited back to my account?

Reversal of amount will be initiated by the merchant. The due amount (calculated basis cancellation charges levied by the merchant & airtel money charges for reversal) will be credited to your airtel money account within 3 working days post reversal initiation by the merchant

In case you do not see the refund in 3 working days post cancellation, please contact your merchant

I did not receive the goods I ordered from the merchant. What should I do?

The responsibility for fulfilling your order lies solely with the merchant. We request you to please contact the merchant for all such queries.

My transaction got declined on airtel money payment page. Why did this happen?

Your transaction can get declined due to insufficient balance or incorrect mPIN / OTP. Please refer to the error message which was displayed on the airtel money payment page where mobile number and mPIN were further details.

My account has been debited but I didn't make this transaction.

Every transaction is confirmed by an mPIN followed by OTP which is sent via SMS on the airtel money mobile number. Thus, a transaction can only be authorized by a customer who has the access to mPIN and OTP. For further details on such concerns, kindly contact the merchant. Please do not disclose your mPIn to anyone.

Security & privacy

Is airtel money safe and secure?

When you register for airtel money, you will set your secret personal identification number (mPIN). mPIN is required to authorize all your transactions and to get any account information. The mPIN is not stored anywhere on the phone or at any server. The transmission between you and the server is highly secure and is done using encryption mechanism ensuring highest safety and security standards.

The mPIN is known to the airtel money account holder only. Even people at airtel money don’t have access to your mPIN as it is stored in our system in an encrypted format. Your money will always be safe even if you accidently lose your phone, so long as you have not disclosed your mPIN to anyone.

When should I set my mPIN?

As soon as your registration is completed, you will receive an SMS confirming the same. You should immediately change the default mPIN to a number of your choice.

How do I protect my mPIN?

Please keep your mPIN secret and do not share it with anyone. We will never call you for your mPIN or ask for it when you call us. In case you feel your mPIN has been compromised any time, please call customer support to have it reset.

I forgot my mPIN. What should I do?

Please call customer support to have it reset. You will be sent a temporary mPIN via SMS after necessary verification. You need to change this mPIN within 48 hours in order to use the service.

Will I be informed when my account gets credited or debited?

Yes. A confirmation SMS will be sent whenever a transaction is processed from your account.

Can my account get locked? What should I do?

Yes, if we detect suspicious activity on your account, we may sometimes lock the account. This is largely to protect your money. You can call call customer support for resolution.

Customer support & Troubleshooting

What details do I need to verify when I call customer support?

You should have your identification information (given during registration / upgrade) when you call customer support at 121.

What details are required if I call regarding a particular transaction?

You should have the transaction ID related to that transaction and provide that to the customer support representative.

After I enter my mPIN, I get a message "Your mPIN has expired, please change it before doing any transaction" What should I do?

You need to change your default mPIN before making any transaction. Go to the ‘my account’ section in airtel money menu to change the mPIN.

What happens when I lose the mobile phone signal while using airtel money?

If this happens, the payment may or may not have been processed. To confirm, wait for a few seconds, and then check your account balance and activity history. If you are still unsure of the status of your payment, kindly call customer care.

I got supplementary service error while using *400#. What does this mean?

Normally, this error occurs when your session times out due to inactivity. To avoid this, you should reply to all menu options within 1 minute.

What do I do if my account gets locked?

Call customer care to have them unlock it for you. You will need to provide authentication information before your account can be unlocked.

What happens if I make wrong mPIN attempts?

After three incorrect mPIN attempts, your account will automatically be locked by the system for security reasons. You need to contact customer care to unlock it. After necessary verification you will be send a new mPIN to resume service.

What if I forget my mPIN?

Call customer support to have them reset it for you. You will need to provide authentication information before your mPIN can be reset. You will get an SMS with a temporary mPIN which you need to change the first time you use the service.

What if I lose my mobile phone?

Even if you lose your mobile phone, no one will be able to access your airtel money account without knowing your personal mPIN. Since the mPIN is not stored on the phone, your money is safe. Inform airtel money by calling customer care, so that we can block your account for further security.

What do I do if I buy a new phone?

The airtel money application is linked to your mobile number & not your handset. So you can change as many phones as you want & be able to use the service uninterrupted.

What should I do if I change my mobile number?

airtel money service only works on airtel mobile phones. In case you change your number only and not your operator, kindly call customer care to transfer your account to your new number. If you change your service provider however, you will not be able to continue using airtel money. Please call our call centre to deactivate your account.

What happens if my mobile number is reissued to someone else?

You must always inform customer support of your change in mobile number so that your account can be delinked from your old number and linked to your new one. In case you forget to do so, and your old mobile number is reissued to somebody else, the new customer will not be able to access your account since he/she does not have your mPIN.

I want to deactivate my airtel money account. How do I get my balance back?

Refund of account balance is not possible, so we suggest you use the entire amount before getting the account deactivated.

Super account

Get to know airtel money super account

What is it?

airtel money super account is a bank account on your mobile phone. It allows you to deposit money on to your super account and send money to any other airtel money super account through a simple menu on your phone. You can also withdraw money from your super account. You will earn 4% interest per annum on the balance amount in your super account.

What can I do with it?

You can send money to family & friends and do much more with airtel money super account. For complete details, go to the section 2.1

What are the benefits of it?

Convenience: Deposit, withdraw and send money anytime, conveniently from your mobile phone.

Safety: Every transaction has to be confirmed with your secret 4 digit mPIN. So even if you lose your phone, your money is still safe.

Easy to use: Using airtel money is as easy as making a call. All you have to do is dial *400# and use the simple interactive menu.

Do I need a GPRS enabled handset or a smart phone?

No. You do not need GPRS or a data plan. Also, airtel money works on any mobile model / handset. You just have to dial *400# and you will be able to use the menu.

Can anybody apply for airtel money? Can I have multiple accounts?

Any Indian resident who is 18 years and above can apply for airtel money. Every person can have only 1 airtel money account in his name. If you are an existing power account customer, you will not be able to get a super account as of now.

Where all can I use airtel money super account?

Presently, you can get the airtel money super account powered by Axis Bank at select outlets in Delhi, Mumbai, Bihar and UP East. For exact details of retailers please visit ‘Search a retailer’ on our website (www.airtelmoney.in).

Can I get chequebook, passbook or account statement for airtel money super account?

No. You will not get any cheque book, passbook or account statement for airtel money super account. You can check your account balance directly through your mobile phone by dialing *400#.

Can I visit an Axis Bank branch or ATM for accessing airtel money super account?

No. You cannot access your airtel money super account through any Axis Bank branch or ATM. You can access your account by dialing *400#.

I already have an Axis Bank account. Can I apply for airtel money super account?

Yes. You can apply for airtel money super account even if you already have an Axis Bank account.

I already have an airtel money power account. Can I apply for airtel money super account?

NO. You can not apply for airtel money super account, if you already have an airtel money power account.

I already have an airtel money express account. Can I apply for airtel money super account?

NO. You can not apply for airtel money super account, if you already have an airtel money express account.

Types of accounts & registration

What are the different kinds of accounts?

	EXPRESS ACCOUNT	POWER ACCOUNT	SUPER ACCOUNT
Introduction	This is an instant basic account which allows you to pay for all utilities	This is an advanced account which gives you additional features such as sending money & more payment options	This is a bank account which gives you the following key features: 1. Sending money to any airtel money super account 2. Withdrawing money through any airtel money – axis bank outlet. 3. Earn interest at the rate of 4% per annum.
Spending	Utilities: recharge of mobile & digital TV and bill payment for mobile, fixed line, electricity, water, gas etc. Travel: purchase of rail / flight tickets through various travel portals online	Utilities: recharge of mobile & digital TV and bill payment for mobile, fixed line, electricity, water, gas etc. Travel: purchase of bus / rail / flight tickets through various travel portals online Movies: booking of movie tickets directly from your mobile phone, through various service partners Shopping: payment at restaurants, spas, shops in your area as well as online shopping Others: Payment for other products & services such as subscriptions, donations, insurance premium	Coming soon!
Sending	not allowed	To airtel money number: send money instantly from your mobile to any other airtel money customer To bank account: send money directly to any bank account (this happens as per the bank NEFT cycle)	To airtel money number: send money instantly from your mobile to any other airtel money super account customer
Withdrawing money	not allowed	not allowed	You can withdraw money from your nearest airtel money - Axis Bank outlet

How do I register for a super account

• Visit the nearest authorized airtel money – axis bank outlet and fill-up the airtel money application form.

• Submit your photograph and a copy of your identity & address proof.

• Your super account will be activated within 7 working days (Delhi & Mumbai) and within 14 working days (UP & Bihar), subject to document verification.

What can I give as KYC documents for airtel money super account registration?

We need a documentary proof of your identity, address and signature. This can be obtained from one document (Passport or Driving License) or through a combination of documents listed below:

No.	Name of the Document	Remarks	Applicable to
1	Passport	Valid on the date of opening of account.	ID & Add Proof
2	Driving License	Learning license not to be accepted. DL should be valid and the photograph should be affixed with authentication by issuing authority.	ID & Add Proof
3	Voter’s/ Election Identity card	Photograph, name and address should match with AOF.	ID & Add Proof ( If address does not match with that of AOF same can be used as a ID proof)
4	Ration Card	Photograph (if available) Name & address should match with AOF	ID & Add Proof (if photograph is not present of the customer, same may be used as add proof only)
5	Bank Passbook issued by existing Scheduled Commercial Banks.	If it contains photograph, The photograph should be affixed in a manner it bears the stamp of the issuing Bank. Same may be considered for Joint accounts as well.	ID (if photograph is present) & Add Proof
6	Identity cards issued by schools, colleges and other academic institutions. (affiliated to State Board, ICSE, CBSE or recognized by UGC or state/ central governments), Photo Admit Card of Board examinations	Valid and current year identity cards should be signed and stamped. the photograph should be affixed in a manner it bears the stamp of the issuing institution.	ID & Add Proof (if it contains the residential address of the student).
7	Identity cards issued by Govt./ Quasi Govt. departments, Defense, Banks, Public Sector Undertakings and listed Public Limited Companies (at any recognized stock exchanges)	The identity card should be signed and stamped by the employer and the photograph should be affixed in a manner it bears the stamp of the issuing employer.	ID & Add Proof (if it contains the residential address of the employee).
8	Letter of introduction from existing Scheduled Commercial Banks.	Signature and photograph of applicant to be attested on letterhead /Pass book or under office seal of the Bank and signed by the Bank Officer stating his name, designation and signature number.	ID & Add Proof
9	Debit Card	Valid cards with photo and signature of the card holder issued by Scheduled Commercial Banks.	ID Proof
10	NREGS Card/ SSP Card/ Senior citizen card/ photo ID card of public sector undertakings/ National Rural Health Mission (NRHAM) Card, ID card of Total Sanitation Campaign (TSC under Ministry of Rural Development), ID card of Integrated Child Development Services (ICDS under Ministry of Women and Child Development), ID card of Jawaharlal Nehru National Urban Renewal Mission (JNNURM under Ministry of Urban Development), Health Insurance Scheme Smart Cards (issued by Ministry of Labour), Freedom Fighter ID Card and similar id cards issued by Central/ State Governments/ Municipal Corporations	Should contain photograph of the applicant. The photograph should be affixed in a manner it bears the stamp of the issuing authority.	ID & Add Proof (if address is present)
11	Certificate issued by Village Extension Office/ Village Head or equal or higher rank officer	Certificate should contain the Name, Photograph, Signature and Communication address of the applicant, issued either on letter head or under office seal and signature. The photograph should be affixed in a manner it bears the stamp of the issuing authority.	ID & Add Proof
12	Defense Dependant’s Card	Issued by Commanding Officer of Stations Head Quarters and should carry signature and Photograph of the applicant. The photograph should be affixed in a manner it bears the stamp of the issuing authority.	ID & Add Proof
13	PAN Card	Authenticity to be Verified on the IT department website	ID Proof
14	Domicile Certificate with Name, Photo and Communication address	Issued by District Corporation / Collector/ Deputy Commissioner/ District Magistrate or equal rank officer. The photograph should be affixed in a manner it bears the stamp of the issuing authority.	ID & Add Proof
15	Ex Service Man Card	Issued by Zilla Sainik Boards and should carry signature and Photograph of the applicant. The photograph should be affixed in a manner it bears the stamp of the issuing authority.	ID & Add Proof
16	Janalakshmi Smart Card.	The Smart card should carry Photograph of the applicant.	ID & Add Proof
17	Pension payment order/ book/ card issued by State / Central Government of India	The book/ card should carry signature and Photograph of the applicant. The photograph should be affixed in a manner it bears the stamp of the issuing authority.	ID & Add Proof
18	Household cards with photograph issued by State Governments	The book/ card should carry signature and Photograph of the applicant. The photograph should be affixed in a manner it bears the stamp of the issuing authority	ID & Add Proof
19	Latest utility bills (Electricity, Water, Telephone, Post paid Mobile, Gas Connection	Not older than 3 months. Bill should contain the name, address and consumer/ telephone number of the applicant.	Add Proof
20	Municipal Tax receipt	Not older than 3 months. Receipt should contain the name and address.	Add Proof
21	Introduction by an existing customer as address proof.	The Introducer should have satisfactory dealings with the branch and have a relationship of over 6 months. The introductor should be KYC compliant.	Add Proof
22	Relationship document – Address proof in the name of father/ mother/ spouse/ blood relative of the applicant	In case the proof of address (any of the above) submitted is in the name of a relative (father/ mother/ spouse/ blood relative), it may be accepted subject to submission of a declaration from the relative that the applicant is a relative and is staying with him/ her.	Add Proof
23	Declaration of Office Address in AOF by employees	The employer should have submitted the Corporate Acceptance Letter Permanent Address should be recorded in AOF. Signature of the Authorized Signatory of the employer on AOF confirming the identity, residential address of the employee or letter signed by the Authorised Signatory	Add Proof
24	Rental Agreement	Agreement with latest rent receipt	Add Proof
25	Life Insurance policy accompanied by premium receipt	Premium receipt not older than (i) 3 months for quarterly premium, (ii) 6 months for half yearly premium and I year for annual premium.	Add Proof
26	PAN intimation letter	Name and address should match with AOF	Add Proof
27	Address Card with Photo issued by Department of Post/ Current Passbook of Post Office/ Certificate of identity and address issued by the Postal Authorities	Name and address should match with the AOF	ID and Add Proof
28	Certificate of address and photo issued by MP/ MLA/ Gazatted officer/ Panchayat Pradhan/ Zilla Parishad or recognized Government bodies in Letter Head	Name and address should match with AOF	Add Proof
29	SC/ST/OBC certificates issued by competent authority with photograph/ Certificate of Physically Handicap with photograph issued by competent authority/ Ex-service men pension Book / Ex-servicemen widow/Dependent Certificates, Old Age Pension Order with Photograph issued by competent authority	Name and address should match with the AOF	ID and Add Proof
30	Property documents viz. Patta/ Katha certificate	Name and address should match with the AOF If photograph is present same should be treated as ID proof as well	ID and Add Proof

Limits and charges

Item	Per Transaction	Per Day	Per Month	Per Year	At Any Point
Account Balance	-	-	-	INR 100,000 (SMS alert @ 80,000)	INR 50,000 (SMS alert @ 40,000)
First Cash-in (Retailer)	INR 200 to 5,000	-	-	-	-
Deposit Money (Retailer)	INR 10 to 25,000	Upto INR 25,000	Upto A/C Balance	Upto A/C Balance	Upto A/C Balance
Deposit Money (Website)	INR 10 to A/C Balance	Upto A/C Balance	Upto A/C Balance	Upto A/C Balance	-
P2P Money Transfer (Super A/C to Super A/C)	INR 10 to 5,000	-	Upto INR 25,000	-	-
Withdraw Money (Retailer)	INR 10 to 5,000	-	-	-	-
USSD (P2P Money Transfer)	Upto 5,000	-	-	-	-
USSD (Withdraw Money)	Upto 5,000	-	-	-	-
IVR (P2P Money Transfer)	Upto 5,000	-	-	-	-
IVR (Withdraw Money)	Upto 5,000	-	-	-	-

What is the maximum amount that I can hold as balance?

Maximum balance at any time for a super account is Rs. 50,000.

What is maximum amount of cash that I can load in my account?

You can load a maximum of Rs. 25,000 per day in a super account (subject to your account balance limit of course).

What are the charges for using airtel money?

Transaction Type	Min. Txn Value (INR)	Max. Txn Value (INR)	Customer Pricing (INR/ %)
First Cash-in	-	-	200
Registration Fee	-	-	100
Deposit Money	10	25,000	FREE
Withdraw Money	10	5,000	3% (Min. Rs. 5)
P2P Money Transfer* (Super A/C to Super A/C)	10	500	5
P2P Money Transfer* (Super A/C to Super A/C)	501	5,000	10
Interest on Balance Amount	-	-	4% per annum

* Special Offer: FREE P2P Money Transfer in May’12 - No transaction charges on sending money to other super accounts.

Please note: These charges may be changed without prior notice. Please refer to this section for updates on the same.

Monthly Commitment (Rs.)	598	598	598
Free Minutes	150 minutes	150 minutes	150 minutes
Local Minutes	NIL	NIL	NIL
Call Duration: Local Mobile	60	60	60
Call Duration: Internet	NA	NA	NA
STD (Any Where)	Rs.1/min	Rs.1/min	Rs.1/min

What is the minimum amount that I can send?

The minimum amount you can send at a time is Rs. 10

Is there a minimum balance requirement?

No, there is no minimum balance requirement for super account.

Loading cash in your account

How do I load cash in my account?

You can load cash at any authorized airtel money – axis bank retail outlet. No one other than an authorized airtel money retailer can load money into your super account. For updated list of retail outlets please check “Search a retailer” link on our website (www.airtelmoney.in).

The agent took my cash but I didn’t receive any SMS confirming the deposit?

Sending money

Who can send money?

All customers who have a super account can send money.

Who can I send money to?

Super account customers can send money to other super account customers.

How long will it take to transfer the money?

If you are sending money to another airtel money customer, the transfer will be instantaneous.

What details do I need to enter to send money to an airtel money customer?

You only need to enter the customer’s airtel money mobile and the amount you wish to send. You will have to authorize the transaction by entering with your mPIN.

How will I know that the money has been transferred successfully?

If you are sending money to an airtel money customer, both you and the recipient will receive and SMS confirming the transfer.

What happens if the transaction has failed?

If you are sending money to airtel money customer, the amount will not be debited from your account.

Do I need to register the recipient?

No, this is not compulsory.

Is there a charge for sending money?

Please visit the limits & charges section.

What is the maximum / minimum amount I can send?

Please visit the limit & charges section.

Security & privacy

Is airtel money safe and secure?

When you register for airtel money, you will set your 4 digit secret personal identification number called your mobile PIN(mPIN). mPIN is required to authorize all your transactions and to get any account information. The mPIN is not stored anywhere on the phone or at any server. The transmission between you and the server is highly secure and is done using encryption mechanism ensuring highest safety and security standards.

The mPIN is known to the airtel money account holder only. Even people at airtel money don’t have access to your mPIN as it is stored in our system in an encrypted format. Your money will always be safe even if you accidently lose your phone, so long as you have not disclosed your mPIN to anyone.

When should I set my mPIN?

As soon as your registration is completed, you will receive an SMS with a default mPIN. You should immediately change the default mPIN to a safe mPIN of your choice.

How do I protect my mPIN?

I forgot my mPIN. What should I do?

Please call customer support to have it reset. You will be sent a temporary mPIN via SMS after necessary verification. You need to change this mPIN within 48 hours in order to use the service.

Will I be informed when my account gets credited or debited?

Yes. A confirmation SMS will be sent whenever a transaction is processed from your account.

Can my account get locked? What should I do?

Yes, if we detect suspicious activity on your account, we may sometimes lock the account. This is largely to protect your money. You can call customer support for resolution.

Customer support & Troubleshooting

What details do I need to verify when I call customer support?

You should have your identification information (given during registration / upgrade) when you call customer support at 121

What details are required if I call regarding a particular transaction?

You should have the transaction ID related to that transaction and provide that to the customer support representative.

After I enter my mPIN, I get a message "Your mPIN has expired, please change it before doing any transaction" What should I do?

You need to change your default mPIN before making any transaction. Go to the ‘my account’ section in airtel money menu to change the mPIN.

What happens when I lose the mobile phone signal while using airtel money?

I got supplementary service error while using *400#. What does this mean?

Normally, this error occurs when your session times out due to inactivity. To avoid this, you should reply to all menu options within 1 minute.

What do I do if my account gets locked?

Call customer care to have them unlock it for you. You will need to provide authentication information before your account can be unlocked.

What happens if I make wrong mPIN attempts?

What if I forget my mPIN?

What if I lose my mobile phone?

What do I do if I buy a new phone?

The airtel money application is linked to your mobile number & not your handset. So you can change as many phones as you want & be able to use the service uninterrupted.

What should I do if I change my mobile number?

What happens if my mobile number is reissued to someone else?

I want to deactivate my airtel money account. How do I get my balance back?

Refund of account balance is not possible, so we suggest you use the entire amount before getting the account deactivated.

FAQs for satyamev jayate

Is there any limit (min or max) to the amount I can donate through airtel money?

You can donate a minimum amount of Rs.10 and maximum Rs.50,000 per day using airtel money. However, at a given time only Rs. 5000 can be donated by dialling *400#.

Is there a limit to the number of times I can donate in a day using airtel money?

There is a limit on the amount and not the number of times you can donate in a day.

Is the donation exempted from tax?

Yes it is exempted from tax under sec 80G of IT as per which donations to NGOs are exempted.

How can I get a receipt of the donation made?

Upon confirmation of the payment, you will receive an SMS with a unique Transaction ID. Please contact the NGO directly for a Physical receipt by providing details of the Transaction ID.

I do not have the SMS with Transaction number saved. How do I get it?

Just dial *400#, go to ‘view my details’, select ‘mini statement’ and the last 5 transactions will be sent to you over SMS.

What details are being shared with Satyamev Jayate? (it appears on the screen during donation process)

Whenever you pay using airtel money, your mobile number and amount gets communicated to the merchant to whom you make the payment to. Similarly in this case as well, your mobile no and amount will be shared with the NGO.

What if I want to donate to a previously donated NGO again but it is not featuring in the options this week?

If you would like to donate to an NGO which is not featuring in the current week’s list, please follow the below steps:

»	Dial *400#
»	Select 'Pay bills & buy' option
»	Select 'donation'
»	Select the NGO you want to pay (all previous week NGOs will be mentioned here)
»	Select Amount, and mPIN