airtel DTH FAQ | airtel Digital TV Helpline

your EPG

viewing a channel and program details

Please press the

(guide) button on your remote to see the list of channels. You can browse through the schedule of all channels by moving up and down using the arrow keys. Highlight any programme to see its genre, rating and details. Press

to view in the preview screen. Press

again if you want to watch it. Please refer to the user manual for more details.

setting a channel as favourite

You can set upto 15 channels each, as favourites for 4 members in your family. To set any channel as your favourite, press the

(green) key on your remote while you are viewing the channel with the miniGuide on. You will then be asked to choose whose favourite list you wish to add the channel to. Again, using the colour keys, you can choose the favourite list and the channel will be added to that list.

knowing more about a programme
- You can find out more details of a programme by pressing the key while watching it on TV or when its highlighted in the miniGuide or on the Channel Guide.

searching for a programme

You can search for a specific programme by its name from the 'What's Playing Now' section. Press the

(blue) button to open a search box. Enter the first two characters of the programme name in the search box. Press

to see the list of programmes starting with these two characters. Please refer to the user manual for more details. Main Menu > What's Playing Now > Type of Programme.

setting a reminder for a programme

You can set a reminder for any future programme either from the miniGuide or from the Channel Guide screen. Press

on the highlighted future programme to set a reminder. The reminder message will appear on screen 5 minutes before the programme starts. Please refer to user manual for details.

changing the audio language

You can change the audio language of some channels which are broadcasted in more than one language. While watching the channel, press the

(blue) button. This will show options of the languages available. Select the language you wish to activate.

control what your kids watch

You can control what your family watches. Using your PIN, you can block any channel or programme by it's rating. Please refer to the user manual for details. Main Menu > My Settings > Parental Control.

viewing the EPG in another language
- The digtial TV EPG can also be viewed in Hindi language. By default, the language is set to English. Go to Main Menu > My Settings > User Settings and choose Hindi as EPG language to change.

managing the way EPG works

The My Settings menu has various options like Manage Reminders, Parental Control, choosing EPG / Audio language, choosing the duration of pop-up and notification, screensaver timeout, etc. Please refer to the user manual for details.

what is the yellow envelope I see on TV?

We send messages to your TV related to your subscription and other important updates. Whenever a message is unread, a yellow envelope will appear on your TV screen. To read the message, press the (yellow) key.

airtel live

what is airtel live?

airtel Live consists of exclusive content and provides you with the best movies in English, Hindi and Regional languages. You can play games, preview multiple channels through quick view, shop, book a hotel room, listen to radio and do much more. To access airtel Live, press the

(Live) button on your remote. Main Menu > airtel Live.

schedule of movies playing on airtel digital TV

You can see the schedule of exclusive movies running for the next 7 days in airtel Live. Highlight the movie you wish to watch and press the

key to a summary and a programme ID. This ID is used to order the movie. Main Menu > airtel Live > Choose from English / Hindi / Regional Movies.

ordering movies from airtel live

While browsing thorugh the movie section in airtel Live, you will see a programme ID displayed when you press info on a particular moive. Call us at 0124 - 4448080 (North) (toll free), 020 - 44448080 (West) (toll free), 033 - 44448080 (East) (toll free), 080 - 44448080 (South) (tolled) / 020 40181400 (tolled) & Toll free from airtel mobile 12150. / SMS the programme ID to 54321 to book the movie.

playing games

Playing games on your TV is now simple. Press Main Menu > airtel Live > Games > Choose from the various games we have. The four arrow keys and some numeric keys on the remote act as control buttons for playing the games.

what are the interactive services available?

iTV or Interactive Services are specially designed applications which lets you view News like never before, get daily predictions, know about your sun sign, buy astrology goodies, play games, etc - all from the convenience of your home and TV.

what is a Widget?

Widget is an exciting feature which gets you the information you want - on demand without moving away from what you are watching on TV. It can be easily 'called' to update you with information on the topic you have chosen and 'go off' as soon as you are done. All you need to do is press the

key on the remote

know your hardware

what is the equipment in airtel digital TV?

Your airtel digital tv connection consists of a View Card, a Set Top Box, a Remote, a dish antenna, connecting wires and 2 batteries for your remote. airtel service engineer will install the system and the dish for you to start watching our service. He will also give you a demonstration on how to use the system.

how is my remote unique?
- airtel digital TV comes with a Universal Remote, which operates both your TV and Set Top Box. Please refer to user manual for details.
what is the function of the 'guide' key?
- Guide key takes you to the channel guide page with complete TV programme schedule. Please refer to the user manual for details.
what is the function of the 'widgets' key?
- Widget key helps you get information on-demand on any chosen topic. Please refer to the user manual for details.

how do I play games using my remote?

You can start playing games by pressing the

key on the remote and choosing the game to play. Your arrow keys and some numeric keys work as controls for the game. Please refer to the user manual for details.

how do I access iNews from my remote?
- Press the key. Choose iNews from the list of interactive services we offer.

what are the lights I see on the set top box?

The set top box (STB) has 3 lights. The power light will be red when STB is in standby and green when the STB is on. The remote light will blink red when the remote sends a signal to the STB. The message light will turn yellow when you have an unread message. Please refer to the user manual for details.

your subscription

how do I recharge my account?

You can either recharge by visiting your nearest airtel dealer / relationship centre or you can also recharge using our website at www.airtel.in/digitaltv. Call us at 0124 - 4448080 (North) (toll free), 020 - 44448080 (West) (toll free), 033 - 44448080 (East) (toll free), 080 - 44448080 (South) (tolled) or 020 40181400 (tolled) & Toll free from airtel mobile 12150.to know more.

i want to view more channels. How can I do that?

To view a channel which is not a part of your package, you can either upgrade your package or choose from our wide variety of top-ups. Details of packages and top-ups are available on our Website and at retail outlets. All you need to do is call us at 0124 - 4448080 (North) (toll free), 020 - 44448080 (West) (toll free), 033 - 44448080 (East) (toll free), 080 - 44448080 (South) (tolled) or 020 40181400 (tolled) & Toll free from airtel mobile 12150 to know more.

Click here to view top-ups
Click here to view packages

how do I contact airtel?

You can reach us at 0124 - 4448080 (North) (toll free), 020 - 44448080 (West) (toll free), 033 - 44448080 (East) (toll free), 080 - 44448080 (South) (tolled) or 020 40181400 (tolled). & Toll free from airtel mobile 12150. You can also visit our website at www.airtel.in/digitaltv or send us an email at digitalTV@airtel.in

i want to shift my connection?

Moving / shifting should be done only by qualified personnel from airtel. Call us at 0124 - 4448080 (North) (toll free), 020 - 44448080 (West) (toll free), 033 - 44448080 (East) (toll free), 080 - 44448080 (South) (tolled) or 020 40181400 (tolled) & Toll free from airtel mobile 12150. to fix a time for the engineer to visit you.

how do I know where my balance is getting spent?

You can get all information from our customer support centre. All you need to do is call us at 0124 - 4448080 (North) (toll free), 020 - 44448080 (West) (toll free), 033 - 44448080 (East) (toll free), 080 - 44448080 (South) (tolled) or 020 40181400 (tolled) & Toll free from airtel mobile 12150.

i have made a payment but it not showing on TV

Usually, any payment / spend are updated immediately in our systems. But, in the rare case of delay in the updation, you can either wait for some time before it shows or call us at 0124 - 4448080 (North) (toll free), 020 - 44448080 (West) (toll free), 033 - 44448080 (East) (toll free), 080 - 44448080 (South) (tolled) or 020 40181400 (tolled) & Toll free from airtel mobile 12150.

i have booked Pay Per View content, but I can't view it.

You need to check if the channel / programme is not blocked by parental control. Else, please call us at 0124 - 4448080 (North) (toll free), 020 - 44448080 (West) (toll free), 033 - 44448080 (East) (toll free), 080 - 44448080 (South) (tolled) or 020 40181400 (tolled) & Toll free from airtel mobile 12150.

troubleshooting

my remote is not working ?

Check the remote batteries and if there is any obstruction between the remote and the STB. The remote and STB light should flash every time a key is pressed on the remote. If problem persists, please refer to the user manual. In case you still need assistance please contact us at our customer care number.

poor reception on my TV.

There could be a problem with the cable wiring. Please check the wires and if the problem persists, please refer to the user manual. In case you still need assistance please contact us at our customer care number.

i have forgotten my PIN

Call us at 0124 - 4448080 (North) (toll free), 020 - 44448080 (West) (toll free), 033 - 44448080 (East) (toll free), 080 - 44448080 (South) (tolled) or 020 40181400 (tolled) & Toll free from airtel mobile 12150. to get the PIN reset.

i am not able to close the EPG and view my programme.

Press the exit button and you should be able to view the TV. If problem persists, please call us at 0124 - 4448080 (North) (toll free), 020 - 44448080 (West) (toll free), 033 - 44448080 (East) (toll free), 080 - 44448080 (South) (tolled) or 020 40181400 (tolled) & Toll free from airtel mobile 12150.