• My Airtel App: Airtel Payments Bank section
• IVR: Dial 400 from registered mobile number (airtel customers) or 8800688006 (all customers)
• USSD: Dial *400# from registered mobile number

• Through My Airtel App’s Airtel Payments Bank section, or
• Through USSD by dialing *400# from his Airtel mobile, or
• Through IVR by dialing 400 from registered mobile number (airtel customers) or 8800688006 (all customers)

• Banking Point can reset customer’s mPIN through Airtel Mitra App
  
  Steps to be followed by Banking Point: Airtel Mitra App -> Airtel Payments Bank main menu -> "mPIN Reset Customer" -> Banking Point asks for biometric finger scan for authentication -> authentication successful -> Customer gets temporary mPIN -> Customer can change mPIN through IVR or by dialing *400# or via My Airtel App’s Airtel Payments Bank section

• Contact customer care from registered mobile number at 400 (airtel customers) or 8800688006 (all customers), or
• Visit nearest Airtel Payments Bank Banking Point

• Through a Banking Point: Minimum of Rs.100 and maximum of Rs.1 Lac
• Through My Airtel App’s Airtel Payments Bank section and Internet Banking: Minimum of Rs.10 and maximum of Rs.1 Lac
• Through USSD: Minimum of Rs.10 and maximum of Rs.5,000

• Contact call centre by dialling 400 or 8800688006, or
• Visit our website, or
• Visit any Airtel Payments Bank Banking Point.

• Open an Airtel Payments Bank Account
• Make a cash deposit
• Do a cash withdrawal
• Reset mPIN
• Get help for any query

• With Airtel Payments Bank account, customer can earn interest of 5.5% PA on his account balance.
• Airtel Payments Bank account customer is eligible for Personal Accidental Insurance of Rs. 1 Lac.
• Customer can also deposit or withdraw cash at any of our Banking Points and, at the same time, enjoy all the features of the wallet.

• Earn high interest of 5.5% PA
• Get free Personal Accidental Insurance of Rs. 1 Lac (all users)

• IVR (400)
• USSD (*400#)
• My Airtel App’s Airtel Payments Bank section

• Contact customer care from registered mobile number at 400 (airtel customers) or 8800688006 (all customers), or
• Check the details on My Airtel App’s Airtel Payments Bank section, or
• Click on https://www.airtel.in/store

• Virtual debit card is an online debit card issued to Airtel Payments Bank account customers.
• It has a maximum limit of Rs 50,000 per transaction.
• Customer can use it at all online merchants who accept MasterCard payments.
• It is made available on My Airtel App’s Airtel Payments Bank section.

You can get an Airtel Money wallet in 2 easy steps –

1. Download My Airtel App
2. Register on Payments Bank tab for opening an Airtel Money Wallet
3. Click on the “Get Wallet” icon on the top right corner of the app

1. Recharge your prepaid mobile, DTH connection and Data cards
2. Send Money – Transfer Money to another person, merchant or to a bank account
3. Bills – Use Airtel Money Wallet to pay postpaid, DTH & Data card, broadband/landline
4. Utilities – Use Airtel Money Wallet to pay electricity/gas/water bills and insurance premium
5. Pay shop- Shop at retail outlets

1. Airtel Money Wallet is RBI approved.
2. It's safe & easy to use.
3. You can use it on-the-go using web or mobile, USSD.
4. You can use it any time and at many places to pay for your purchases.
5. You can save money with many exciting cash back offers.
6. You can add money using net banking, credit card or debit card. You can even save your card info.
7. We provide 24*7 support: Email us at wecare@airtelbank.com or call us from your registered mobile number at Airtel customers dial in 400 and Non Airtel customers dial in 8800688006.

1. Through My Airtel App’s Payments Bank tab
2. Through USSD by dialing *400# from Airtel Mobile
3. Through IVR by dialing 400 from registered mobile number (Airtel customers) or 8800688006 (all customers)

To send Money to a bank account using the Airtel Money Wallet, you may:

1. Tap on the ‘Send Money’ icon under the quick actions on the home screen of My Airtel App or in the Payments Section
2. Chose the Bank Account option on the next page.
3. • Enter details like Bank name, Receiver’s Account number, mobile number and proceed to complete the transaction by confirming your mPIN.

You can add money to your Airtel Money Wallet by

1. Clicking on Add Money button under Payments tab
2. Clicking on available balance(Avl Bal) on the top right corner of the MyAirtel app
3. Clicking on the hamburger menu on the top left corner of the MyAirtel app

All you need to enter is amount and payment details and after a successful transaction money will be added to your Airtel Money Wallet instantly.

Please try the following:

1. Checking which account you're logged in with.
2. Check if there has been any recent transaction using Airtel Money Wallet on clicking through ‘View transactions’
3. If you have verified that you haven't already used your Airtel Money cash then for a query please get in touch at wecare@airtelbank.com or call us from your registered mobile number at Airtel customers dial in 400 and Non Airtel customers dial in 8800688006

You can transfer Money to any bank account or another Airtel Money Wallet from your wallet - instantly, 24x7 by

1. Clicking on the Send Money icon at the home screen or the Send Money icon or Send to Bank icon within the Payments Bank section of the MyAirtel app
2. Through https://www.airtel.in/netbanking/bank/transfer
3. IVR: Dial 400 from registered mobile number (Airtel Customers) or 8800688006(All customers)
4. USSD: Dial *400*4# from registered mobile numbers

Please note: your friend needs to have a verified Airtel Money account to receive the money.

For an instant transfer of funds, you may:

1. Click on the Send Money icon on the home screen or in the Payments Bank tab
2. Choose the Person
3. Enter phone number or name, enter the amount you wish to transfer and complete the transaction by confirming the mPIN
4. The amount will get transferred immediately and you will receive an instant SMS for the transaction completed

Your Recent Interactions will also be displayed when you select your contact. This enables you to repeat your most frequent transactions with a single click

To send Money to a bank account using the Airtel Money Wallet, you may:

1. Tap on the ‘Send Money’ icon under the quick actions on the home screen of My Airtel App or in the Payments Section
2. Chose the Bank Account option on the next page.
3. Enter details like Bank name, Receiver’s Account number, mobile number and proceed to complete the transaction by confirming your mPIN.
4. The amount will get transferred immediately and you will receive an instant SMS for the transaction completed.

Note: Instant Money transfers are allowed for almost all banks that support the IMPS feature. For other banks that do not support IMPS, Money transfer will be processed using the NEFT feature, which takes 4 working hours for the transfer.

You can use Airtel Money Wallet to recharge for:

1. Any prepaid, DTH or data card. All the major recharges are supported including Airtel, Vodafone, Idea, Reliance, Aircel, Tata Sky, Dish TV and many more. To recharge a prepaid, DTH or data card:
2. Tap on the Recharge tab on the home screen and choose the correct type of recharge (Mobile/DTH/Datacard) to go to the transaction screen.
3. On the transaction screen enter the mobile/DTH/Datacard number, select the operator followed by the recharge amount.
4. Confirm the transaction with your mPIN.  If you're not sure what amount to recharge with, just click on 'Browse Plans' and choose available recharge packs. You will get an instant SMS confirming the transaction.

Airtel Money Wallet lets you pay your Bills (Postpaid, Landline & Data Card) & Utilities (Electricity/gas/water & Insurance) by using your wallet. To pay for a utility or a bill:

1. Tap on the ‘Pay Bill’ tab in the Payments Bank section.
2. Select the type of Bill you’d like to pay under this tab, Mobile/ Landline/ Data Card/ Electricity/ Gas/ Insurance, and proceed to the transaction screen.
3. On the transaction screen, enter the required information and confirm with your mPIN.
4. You will get an instant SMS confirming the transaction.

Your previous transactions will also be displayed when you select 'Bills' or 'Utilities' This enables you to repeat your most frequent transactions with a single click! Now all you have to do is select the one you wish to repeat and confirm with your mPIN. Note: It takes 3 days for your utility bill payments (electricity, water, gas) to be processed. Please pay 3 days before your due date to avoid any late payment charges by your biller. List of boards are mentioned in the list on the app.

Yes! My Airtel App allows you to identify the merchants that accept payment via Airtel Money Wallet in your vicinity. To use this feature:

1. Activate the GPS on your phone.
2. On the home screen, tap on the Pay Merchant tab
3. On this screen, tap on View Merchants Near you to view a list of merchants around you that accept payments via Airtel Money Wallet.

We understand your concern, and won't let anyone misuse your Airtel Money account. Please write to us at wecare@airtelbank.com and we will block your wallet.

If you want to get it unblocked, write again to wecare@airtelbank.com from your Airtel Money registered email & we will unblock it.

This could be due to a variety of reasons. It could be that our system has detected a fraudulent transaction happening from your wallet. If our system detects multiple wallets being operated from a single IP address, it blocks the wallets.

To unblock your account, please write to us at wecare@airtelbank.com from your Airtel Money registered email ID or call us from your registered mobile number at Airtel customers dial in 400 and Non Airtel customers dial in 8800688006 and we will unblock your wallet.

Airtel Money wallet does not charge any money that is added to in the wallet via credit card/debit card, net banking, IMPS. It also does not charge the customer for adding money to the wallet, making a purchase at the merchant's site or for Wallet to Wallet transfer. The charges for a wallet to bank transfer are 3% of the transaction amount.

You can contact us at wecare@airtelbank.com and provide your email id and mobile number or call us from your registered mobile number at Airtel customers dial in 400 and Non Airtel customers dial in 8800688006.

Your wallet will be blocked and balance amount will be refunded back to you.

What do I do when I forget my MPIN?

1. Open My Airtel App and click on Payments Bank section
2. Click Forgot Mpin
3. Enter your first name, last name and date of birth as mentioned on your Aadhaar card
4. Click next

1. Dial *400# and select option 2 My Account
2. Then select option 4 Forgot Mpin
3. Enter your first name, last name and date of birth as mentioned on your Aadhaar card

1. To locate one near you, pls visit the link: Nearest banking Points

The monthly spend limit for your minimum KYC Airtel Money Wallet is Rs. 9,000 and that of the Full KYC wallet is Rs. 1,00,000 . However if you want to set lower monthly limits within the same limit, please contact our call center. You can also set limits for your daily and yearly spends within the overall limits by the same process.

Yes, you surely can choose between setting up daily 5/10/15 transaction for your wallet. Do reach out to our call center 400/8800688006 for any assistance you may need.

Currently we do not have the provision of changing to FULL KYC category. We will soon have an update for the same with a detailed process.

Airtel Payments Bank will facilitate the process to delink aadhaar and update your account with another valid POI/POA of your choice very soon. We will certainly inform all our customers about the procedure as well.

Yes. You will be able to open a savings bank account with Airtel Payments Bank using a POI/POA of your choice in case you do not wish to provide your Aadhaar. We are eager to provide you with other KYC options and we will update all our customers very soon through relevant channels.

We are eager to provide you with the other KYC options and will come back to you as soon as we can.

If we notice that the KYC information provided by you during the course of opening the account is incomplete and if the a/c was opened with Aadhaar, a request is raised for you to share the Aadhaar details for removal of freeze. We are in the process of providing other KYC options and will update our customers as soon as we can.