Complaint Analysis

Complaint Analysis

Customer can reach Airtel Payments Bank either through Voice and Non-Voice channel and register their complaints, request or queries. It is Bank’s endeavor to resolve the same at the earliest and to the satisfaction of the customer.

Please find the Complaints Summary for the period FY 20-21 (Apr’20-Mar’21)

Complaints Received and Redressed

FY Apr'20 - Mar'21

Complaints Received and Redressed

No. of complaints pending at the beginning of the period942
No. of complaints received during the period26210
No. of complaints redressed during the period26587
No. of complaints pending at the end of the period565

BO Awards

FY Apr'20 - Mar'21

BO Awards

No. of Awards at the beginning of the periodNil
No. of Awards passed during the periodNil
No. of Awards pending at the end of the periodNil

Top Complaints

FY Apr'20 - Mar'21

Top Complaints

FASTag Related7833
Account debited but not credited in Wallet (Load Transactions)5067
Cashback Not Received3692
Unable to transfer to bank account - UPI1325
I recharged mobile but benefit not received1215

Easy Payments

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