Complaint Analysis

Complaint Analysis

Customer can reach Airtel Payments Bank either through Voice and Non-Voice channel and register their complaints, request or queries. It is Bank’s endeavor to resolve the same at the earliest and to the satisfaction of the customer.

Please find the Complaints Summary for the period FY 19-20 (Apr’19-Mar’20)

Complaints Received and Redressed

FY Apr'19 - Mar'20

Complaints Received and Redressed

No. of complaints pending at the beginning of the period857
No. of complaints received during the period45608
No. of complaints redressed during the period45523
No. of complaints pending at the end of the period942

BO Awards

FY Apr'19 - Mar'20

BO Awards

No. of Awards at the beginning of the periodNil
No. of Awards passed during the periodNil
No. of Awards pending at the end of the periodNil

Top Complaints

FY Apr'19 - Mar'20

Top Complaints

FASTag Related10052
Cashback Not Received9313
Amount debited but not credited to beneficiery (UPI)4616
I have made a payment but payment not posted (ECOM)2426
Account debited but not credited in Wallet (Load Transactions)1473

Easy Payments

Airtel
Airtel
VI Prepaid
VI Prepaid
BSNL
BSNL
Jio
Jio
MTNL Delhi
MTNL Delhi
MTNL Mumbai
MTNL Mumbai
Tata Indicom
Tata Indicom
Tata Docomo
Tata Docomo