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Complaint Analysis

Complaint Analysis

Customer can reach Airtel Payments Bank either through Voice and Non-Voice channel and register their complaints, request or queries. It is Bank’s endeavor to resolve the same at the earliest and to the satisfaction of the customer.

Please find the Complaints Summary for the period FY 20-21 (Apr’20-Mar’21)

Complaints Received and Redressed

FY Apr'21 - Mar'22

Complaints Received and Redressed

No. of Complaints Pending at beginning of the period565
No. of Complaints received during the period2821
No. of complaints redressed during the period3381
No. of complaints pending at the end of period5

BO Awards

FY Apr'21 - Mar'22

BO Awards

No. of Awards at the beginning of the periodNil
No. of Awards passed during the periodNil
No. of Awards pending at the end of the periodNil

Top Complaints

FY Apr'21 - Mar'22

Top Complaints

Cashback Related493
FASTag Related406
UPI Related358
Load Cash Related180
Unable to transact164