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Complaint Analysis
Complaint Analysis
Customer can reach Airtel Payments Bank either through Voice and Non-Voice channel and register their complaints, request or queries. It is Bank’s endeavor to resolve the same at the earliest and to the satisfaction of the customer.
Please find the Complaints Summary for the period FY 20-21 (Apr’20-Mar’21)
Complaints Received and Redressed
FY Apr'21 - Mar'22
Complaints Received and Redressed
| No. of Complaints Pending at beginning of the period | 565 |
| No. of Complaints received during the period | 2821 |
| No. of complaints redressed during the period | 3381 |
| No. of complaints pending at the end of period | 5 |
BO Awards
FY Apr'21 - Mar'22
BO Awards
| No. of Awards at the beginning of the period | Nil |
| No. of Awards passed during the period | Nil |
| No. of Awards pending at the end of the period | Nil |
Top Complaints
FY Apr'21 - Mar'22
Top Complaints
| Cashback Related | 493 |
| FASTag Related | 406 |
| UPI Related | 358 |
| Load Cash Related | 180 |
| Unable to transact | 164 |
