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CONTACT INFORMATION

CONTACT INFORMATION

  • Call Center: For airtel Customers: 400; For Other operators: 8800688006 (Standard calling rates apply).
  • Email: wecare@airtelbank.com
  • Website: www.airtel.in/bank
  • Address:Airtel Payments Bank, 1st Floor, Tower B, Plot No-16, Udyog Vihar Industrial Area Phase 4, Gurugram - 122001
  • Customer Call Center / IVR will be available in Hindi, English and Major regional languages.
  • Registered Office address:
    Bharti Crescent, 1, Nelson Mandela Road, Vasant Kunj, Phase - II, New Delhi – 110070
    CIN: U65100DL2010PLC201058
    Name: Airtel Payments Bank Limited

GRIEVANCE REDRESSAL

  • In case the customer has any complaint relating to the features of any of the bank services that the customer holds and/or avails of, customer can approach the Grievance Redressal Cell within bank at grievance.officer@airtelbank.com for a resolution.

GRIEVANCE REDRESSAL

PRINCIPAL NODAL OFFICER

PRINCIPAL NODAL OFFICER

  • If the resolution provided at grievance officer does not meet your expectation, you can write to Mr. Vikas Rana (Principal Nodal Officer)
  • Contact Number : 0124-4247797
  • Email: PNO@airtelbank.com
  • Timings- Monday to Friday 9:30 AM to 6:30 PM excluding public holidays.

BANKING OMBUDSMAN

  • If customer doesn’t get a satisfactory response within 30 days of lodging the complaint, then, under the banking ombudsman scheme 2006, such customer can approach the ombudsman appointed by the Reserve Bank of India, in charge of the region where customer has an account, details of which are available at www.bankingombudsman.rbi.org.in

BANKING OMBUDSMAN