FASTag is a RFID enabled device that can be used to make electronic payments at tolls. It is affixed on the windscreen of the vehicle and enables you to pass through the toll without waiting and paying by cash.

FASTag is read by the tag reader at the plaza and the toll amount is deducted automatically, when the vehicle approaches the toll plaza.

FASTag is presently operational at 400+ toll plazas across national highways. More toll plazas will be brought under the FASTag program in the future. You may see the list of plazas in the Active Toll Plazas Section

You can avail cashback of 5% on all Toll payments at the national highways only, using FASTag in FY 2018-19. The cashback amount for a particular month will be credited back to your FASTag account in the subsequent month, post receiving the funds from Indian Highway Management Company Limited (IHMCL).

You can buy FASTag from myairtel app, Airtel Payments bank internet banking or reach out to our Customer Care number – 400 or 8800688006, to know about the process and documents required.

You need to have active Airtel Payments Bank Savings Account or Wallet to apply for FASTAG. You need to submit the following details:-Registration Certificate (RC) of the vehicle.Vehicle Registration number

FASTag has a onetime Fee of Rs. 100 including GST. The refundable security deposit depends on the vehicle type. Please check the Fees and Charges section for details.

The FASTag validity is for 5 years and after purchasing, you only need to recharge or top up FASTag as per your requirement

No, you will need to take two separate FASTags for each vehicle

Yes, you will have to use the lanes demarcated for FASTag users.

You will receive an SMS alert on your registered mobile number, every time money is deducted from your FASTag account. Also you can check your FASTag transaction history

You can report incorrect deduction to the Customer Care Helpline number mentioned on the FASTag. FASTag team will investigate the matter and if found correct, will reverse the incorrect deduction to the account

In case the ETC equipment are not working inspite of having sufficient balance in the FASTag, you will have to pay cash at the toll plaza. Additionally, please call our customer care and also report the issue with the concessionaire.

You can raise a request regarding the same by calling our customer care.

You can raise a request regarding the same by calling our customer care number @400. Also you can check your FASTag status on myairtel app.

No, Monthly pass is not available as of now.

You can load money into your linked Airtel Payments Bank account/wallet using internet banking/ credit card/ debit card, UPI from myairtel app or from internet banking. Post successful loading into your account, Minimum balance will be blocked for FASTag.

There may be additional charges associated with recharging the FASTag account through different channels. Please check Fees and Charges section.

Please call our Customer Care @ 400 or 8800688006 for replacement of the FASTag. The new tag issued to you will be linked to your old tag account and relevant balance amount will be transferred in the new tag.

You can call up our customer care number @ 400 or 8800688006 to block your FASTag account.

FASTag can be used on all toll plazas where it has been implemented. You can check the list of Plazas in Active Toll Plazas section.

You will need to submit your documents to the concessionaire validating your residence within 10km of a particular plaza. Once it is verified, you may avail the concession on the FASTag assigned to your vehicle

In case of such a scenario, a complaint is to be lodged with respective Project Directors at the toll plaza.

FASTag balance will be part of your linked account/wallet balance. Minimum FASTag balance amount will be blocked in your linked account for FASTag.

Amount will be debited from your linked account/wallet. In case your Account/wallet balance is less than toll payment amount, money will be debited from your blocked FASTag minimum balance amount.

In case your balance is less than FASTag minimum balance amount, your tag will be blacklisted at NPCI end. You need to maintain minimum balance amount in order to keep your tag active.