FASTag is an easy-to-use, RFID enabled, reloadable tag, that can be used to make electronic payments at tolls. It is affixed to the windscreen of the vehicle and enables you to pass through toll plazas throughout the nation without waiting in queue for cash transactions.

The biggest benefit of using FASTag is that it saves both time and fuel. When the vehicle approaches the toll plaza, the tag is electronically read, and the toll amount is automatically deducted from your FASTag account. Thus, saving you both time and fuel spent while waiting in queues.

FASTag can be used at any active Toll Plazas throughout the country. Currently, it is operational at over 1000 Toll Plazas across national and state highways. You can check out the list of available plazas by going to the Active Toll Plazas section.

You can buy FASTag from the Airtel Thanks app or the Airtel Payments Bank website. You can also reach out to our Customer Care number - 400 or 8800688006, to know about the process and documents required. In the case of FASTag, buy online and you could save a lot on fuel, time and money.

To apply for an Airtel FASTag, you need to have an active Airtel Payments Bank Savings Account or Wallet. Then all you need to do is submit the following details the front and back of your Registration Certificate (RC) of the vehicle and the Vehicle Registration number.

FASTag has a one-time enrolment/registration fee of ₹100 including GST. However, the refundable security deposit charged will depend on the type of your vehicle. Please check the Fees and Charges section for details.

No, you will need to purchase two separate FASTags for each vehicle by submitting a scanned copy of your RC book and your Vehicle's registration number.

Yes, you will have to use the lanes demarcated for FASTag users while crossing a toll plaza.

After every transaction at a toll plaza, you will receive an SMS alert on your registered mobile number indicating the amount deducted. You can also check your FASTag transaction history to ensure that the correct amount has been deducted from your account. In case of any queries, feel free to reach out to our customer care executives.

You can report incorrect deduction to the Customer Care Helpline number mentioned on the FASTag. The FASTag team will investigate the matter and if found correct, they will reverse the incorrect deduction to your account.

In case the ETC equipment is not working in spite of having sufficient balance in the FASTag, you will have no other option but to pay in cash at the toll plaza. Additionally, we'd request you to call customer care and report the issue to the concessionaire so that it can be resolved at the earliest.

You can raise a request regarding the same by calling our dedicated customer care team and they will help you out with your issue.

You can raise a request regarding the same by calling our customer care number at 400. You can also check the activation status of your FASTag on the Airtel Thanks app.

Yes. If you are a frequent traveller of a particular route, you can get a monthly pass from the NHAI portal and save more.

To do an online FASTag recharge you simply have to load money into your linked Airtel Payments Bank account/wallet using internet banking/ credit card/ debit card pr UPI via the Airtel Thanks app. Post successful loading, a minimum balance amount will be blocked for FASTag and then be used when you cross a poll.

There may be additional charges associated with recharging the FASTag account through different FASTag portals. Please check the Fees and Charges section to know more.

Please call our Customer Care at 400 or 8800688006 for replacement of your FASTag. The new tag issued to you will be linked to your old tag account and the relevant balance amount will be transferred to the new tag. So that way you won’t lose out on any money.

You can call up our customer care number on 400 or 8800688006 and mention your mobile number against which the tag has been registered along with the Vehicle Registration Number (VRN) or Tag ID. Our Customer Support agent will get in touch with you to confirm the process for the closure of FASTag. You would have to then share the destroyed image of FASTag or other relevant documents at wecare@airtelbank.com. Our team would verify the details and closure would be done within 48 working hours. Please note, that accounts cannot be closed for pending recovery or inactive account cases. So clear all your dues before deciding to close your account.

FASTag can be used on all toll plazas including state and national highways. You can check the list of Plazas in the Active Toll Plazas section.

Yes, you will have to submit your documents to the concessionaire of your Toll validating your residence within 10km of that particular plaza. Once it is verified, you may benefit from the concession on the FASTag assigned to your vehicle.

In case of such a dreadful scenario, a complaint is to be lodged with the respective Project Directors immediately at the particular toll plaza.

FASTag balance although not the same, will still be part of your linked account/wallet balance. The minimum FASTag balance amount will be blocked in your linked account for FASTag. For example, if your Airtel Payments Bank account or Airtel wallet has ₹2000 in it, ₹150 will be kept aside as a FASTag minimum balance.

The toll amount will be deducted from your linked Airtel Payments Bank account/wallet. In case your Account/wallet balance is less than the toll payment amount, money will be debited from your blocked FASTag minimum balance amount. Thus, ensuring a smooth and seamless process at the Toll Plaza.

In case your balance is less than the FASTag minimum balance amount for quite some time, there’s a high chance that your tag will be blacklisted by the NPCI. Hence, you need to maintain a minimum balance amount in order to keep your tag active.

Since your FASTag is directly linked to your Airtel Payments Bank account/wallet, your available balance in your wallet/Savings account is your FASTag balance. So, you don’t have to worry about how to check FASTag balance online anymore.

There are two ways to check your balance:

• Check your balance through the Airtel Payments Bank webpage or Airtel Thanks app
  • Login to the Airtel Payments Bank account.
  • On the home screen, you would be able to view your available balance.
• Check your balance through Missed Call Functionality
  • FASTag users can give a miss call to the number 01204725873.
  • An SMS would be sent to the customer instantly with available balance details.

You can do FASTag registration online with Airtel Payments Bank. Here’s how to go about it:

• Visit the https://www.airtel.in/bank/.
• Navigate to NETC FASTag page for Airtel FASTag apply online.
• Enter your Vehicle Registration Number.
• Upload the front and backside of your RC book.
• Click on 'Next'.
• Pay the amount you wish to upload to FASTag through Airtel Wallet or internet Banking.
• And that’s it, Airtel FASTag registration is done. With the Airtel Thanks app, you can also manage and do your FASTag recharge in just a few clicks.

You can buy FASTag online from

• The Airtel Thanks app.
• Airtel Payments Bank website.
• By reaching out to our Customer Care number – 400 or 8800688006, to know about the process and documents required for Airtel FASTag apply online and more.

Yes, NHAI toll recharge online can be done through Airtel Payments Bank. Reach out to our Customer Care number – 400 or 8800688006, to know about the process to do so.

Just follow the simple steps below to deal with such a situation:

• Immediately call on customer care at 400 or 8800688006 to deactivate your FASTag.
• Once your tag is deactivated, the Security amount and Min-balance would be reversed to your wallet/account.
• You can then place an order for a replacement tag, via the Airtel Thanks app, the Airtel Payments Bank website or via any of the point of sale locations. Your new tag will then be delivered in 10 working days.

You can upgrade your wallet by reaching out to their nearest banking point for conversion of wallet to SBA. The banking agent will then ask for Aadhar details and Pan details for updating your wallet. Using biometric authentication, you can then upgrade your wallet within 10min. To know more please call customer care at 400 or 8800688006.

• If you are a savings bank account holder with any other bank, you can set standing instructions with them if they provide the service.
• Go to your other bank's internet banking portal.
• Select the standing instruction (SI) option.
• Enter the amount you want to add to your NETC FASTag linked account and the frequency to add.
• Use IFSC as AIRP0000001 and Branch name as Airtel Payments Branch.
• Enter your Airtel Payments Bank account number and set the SI.

If you have purchased FASTag from a new vehicle dealer, your tag would have been registered using Chassis Number/VIN Number. It is mandatory for you to update the Vehicle Registration Number within 90 days for tags to remain active. To update the vehicle number, you can reach out to your vehicle dealer and share your RC image copy. The dealer would be able to update the Vehicle Number through Airtel Payments Bank Portal. You would receive an SMS once the vehicle Number is updated. Additionally, you can reach out to Airtel payments bank customer service for support with respect to vehicle number updates. Your vehicle number should be updated within 48 hrs of sharing the updated RC copies.