FAQs of Airtel Payments Bank

Aadhaar card and active mobile number is required to open Airtel Payments Bank account through the Aadhaar biometric authentication process. Customer may also opt for non-aadhaar based account by visiting any of the bank branches and filling out the account opening form. This form has also been uploaded on bank website. While on-boarding the customer, he is also asked to share his PAN Card number. If the same is not available, Form 60 is required.

With Airtel Payments Bank account, customer can deposit & withdraw cash, transfer funds to other's Airtel Payments Bank Account and other bank accounts, recharge mobile & DTH, pay bills, book tickets, pay shops, make online payments and much more.

Customer can deposit cash at any Airtel Payments Banking Point with just a Secure KEY. SecureKEY is nothing but an OTP sent to customer's mobile after the Banking Point clicks on Cash deposit and enters customer's mobile number followed by the amount to be deposited.

Customer can withdraw cash at any Airtel Payments Bank Banking Point through the Aadhaar biometric authentication process, with just a finger scan.

Customer can send/transfer money using any of the following modes:

My Airtel App: Airtel Payments Bank section

IVR: Dial 400 from registered mobile number (airtel customers) or 8800688006 (all customers)

USSD: Dial *400# from registered mobile number

Self:

Through My Airtel App's Airtel Payments Bank section, or

Through USSD by dialing *400# from his Airtel mobile, or

Through IVR by dialing 400 from registered mobile number (airtel customers) or 8800688006 (all customers)

Assisted:

Banking Point can reset customer's mPIN through Airtel Mitra App  Steps to be followed by Banking Point: Airtel Mitra App -> Airtel Payments Bank main menu -> "mPIN reset customer" -> Banking Point asks for biometric finger scan for authentication -> authentication successful -> Customer gets temporary mPIN -> Customer can change mPIN through IVR or by dialing *400# or via My Airtel App's Airtel Payments Bank section

Contact customer care from registered mobile number at 400 (airtel customers) or 8800688006 (all customers), or

Visit nearest Airtel Payments Bank Banking Point

Yes, customer can deposit cash in other's Airtel Payments Bank Account by visiting nearest Banking Point.

No

Less than 3 minutes.

Yes, you can open an account by visiting any Airtel Payments Bank Banking Point.

No, there are no charges to open an account. However, you may refer bank Schedule of charges for Account Facilitation Charges being implemented while opening account.

Yes

For amounts Rs.0 – Rs.25,000: Free

Rs.25,000 – Rs.50,000: 0.5% of the deposit amount excess above Rs. 10,000

Beyond Rs.50,000: 0.75% of the deposit amount excess above Rs. 50,000 and previous slab charges as well

It is instant.

Cash deposit can be done by visiting any Airtel Payments Bank Banking point.

Yes, customer can withdraw cash through his biometric finger scan without an Aadhaar card.

Yes, cash withdrawal can happen anytime of the day.

It is instant.

Yes

For detailed information regarding this click on-

Yes

The customer is provided ₹1 Lac insurance for death due to accident.

All the customers having Airtel Payments Bank Account are eligible for Personal Accidental Insurance of ₹1 Lac.

No, only the individual who has opened an Airtel Payments Bank Account and fulfils the required conditions is covered.

Ensure to do at least 1 debit transaction in every 30 days to renew the insurance.

For 1 year. However, policy is renewed every 30 days on the basis of 1 debit transaction.

The policy is offered free of cost and the customer does not have to pay any insurance premium.

₹1 lac.

Contact call centre by dialling 400 or 8800688006, or

Visit our website, or

Visit any Airtel Payments Bank Banking Point.

Open an Airtel Payments Bank Account using aadhaar biometric

Make a cash deposit

Do a cash withdrawal

Reset mPIN

Get help for any query

Update profile details of customer holding savings account

No documents are required if account is opened with the Aadhaar biometric and mobile number. For non-aadhaar based account opening, customer may download the account opening form from the website and submit to bank officer with due supporting documents mentioned in the form.

Banking points are empowered to open accounts using Aadhaar biometric. However, customer can open account without Aadhaar also by downloading the account opening form available on website, filling with necessary details and submitting it with supporting documents like Photograph, Proof of Identity and Proof of Address to any bank officer.

Yes. However, in that case, customer's form 60 will be required.

No.

Banking point agent would need internet connection on his mobile phone through which agent can login into his account on Airtel Payments Bank Mitra App.

Customer does not need to have any internet connection for opening account.

With Airtel Payments Bank account, customer can earn interest on their account balance.

Airtel Payments Bank account customer is eligible for Personal Accidental Insurance of ₹1 Lac.

Customer can also deposit or withdraw cash at any of our Banking Points and, at the same time, enjoy all the features of the wallet.

Earn high interest of 2.5% PA upto 1 lakh end of balance and 6% above 1 lakh and upto 2 lakhs of end of day balance

Get free Personal Accidental Insurance of ₹1 Lac (all users)

The total balance of the account is the available balance. It is the amount that is accessible to the customer for transactions.

Even if the depositor doesn't have a bank account or wallet with us, he can deposit cash in Airtel Payments bank account by visiting the nearest Banking Point.

To go through our list of products and services, you can choose any of the following modes-

IVR (400)

USSD (*400#)

My Airtel App's Airtel Payments Bank section

Yes. While depositing money, Banking Point needs to enter depositor's account number and select Others option. He is then required to enter the amount and beneficiary account linked mobile number.

For detailed information regarding charges & fees please click on-

Customer can call alternate number 8800688006 or write to

wecare@airtelbank.com

Contact customer care from registered mobile number at 400 (airtel customers) or 8800688006 (all customers), or

Check the details on My Airtel App's Airtel Payments Bank section, or

Click on

Money cannot be transferred from Credit Card to Airtel Payments Bank account.

No. The funds added to Airtel Payments Bank account can be transferred immediately to another bank account, if required, except Internet Banking based transfers where cool off period is set at 1 hour after adding new beneficiary.

Monthly.

Yes, QR code facility is available in My Airtel App's Airtel Payments Bank section.

For detailed information regarding charges & fees please click on-

There is no daily limit. However, maximum of 10,000 transactions are allowed per account in a month.

Yes. The customer can do fund transfer from his Airtel Payments Bank account using IFSC code AIRP0000001.

Yes

Once a bank account number is assigned to a user, it remains the same even if he changes his mobile number later on.

Effective 1 July 2017, Government of India has replaced Service Tax (including cess) at 15% with Goods and Service Tax (GST) at 18%. GST is a tax which every entity has to comply with and so does Airtel Payments Bank. However, it does not affect its customers as there is no change in charges on any of the services provided by Airtel Payments Bank.

Pin Code gets automatically updated in customer's profile as mentioned on Aadhaar card.

In order to be GST compliant, customers are notified about GST getting applicable for Airtel Payments Bank.

Only one account can be opened against each Aadhaar number.

Virtual debit card is an online debit card issued to Airtel Payments Bank account customers.

It has a maximum limit of 25,000 per transaction for classic card and 50,000 per transaction for platinum card.

Customer can use it at all online merchants who accept MasterCard payments.

It is made available on My Airtel App's Airtel Payments Bank section.

Airtel Money Wallet is a part of Airtel Payments Bank. It is a secure digital wallet that lets you manage your money; recharge, pay bills, shop at offline merchants, send money to friends & pay at various online platforms like MakeMyTrip, BookMyShow, Myntra and many more.

You can get an Airtel Money wallet in 2 easy steps -

Download My Airtel App

Register on Payments Bank tab for opening an Airtel Money Wallet

Click on the "Get Wallet" icon on the top right corner of the app

Yes, you can open an Airtel Money wallet using any network mobile number.

Recharge your prepaid mobile, DTH connection and Data cards

Send Money - Transfer Money to another person, merchant or to a bank account

Bills - Use Airtel Money Wallet to pay postpaid, DTH & Data card, broadband/landline

Utilities - Use Airtel Money Wallet to pay electricity/gas/water bills and insurance premium

Pay shop - Shop at retail outlets

Airtel Money Wallet is RBI approved.

It's safe & easy to use.

You can use it on-the-go using web or mobile, USSD.

You can use it any time and at many places to pay for your purchases.

You can save money with many exciting cash back offers.

You can add money using net banking, credit card or debit card. You can even save your card info.

We provide 24*7 support: Email us at wecare@airtelbank.com or call us from your registered mobile number at Airtel customers dial in 400 and Non Airtel customers dial in 8800688006.

Airtel Money Wallet is just like ready to use cash. All you have to do is register & start using it. Simply add some money to the wallet and get going.

Through My Airtel App's Payments Bank tab

Through USSD by dialing *400# from Airtel Mobile

Through IVR by dialing 400 from registered mobile number (Airtel customers) or 8800688006 (all customers)

This facility is available for Full KYC wallets only.

To send Money to a bank account using the Airtel Money Wallet, you may:

Tap on the 'Send Money' icon under the quick actions on the home screen of My Airtel App or in the Payments Section

Chose the Bank Account option on the next page.

Enter details like Bank name, Receiver's Account number, mobile number and proceed to complete the transaction by confirming your mPIN.

You can add money to your Airtel Money Wallet by

Clicking on Add Money button under Payments tab

Clicking on available balance(Avl Bal) on the top right corner of the MyAirtel app

Clicking on the hamburger menu on the top left corner of the MyAirtel app

All you need to enter is amount and payment details and after a successful transaction money will be added to your Airtel Money Wallet instantly.

Please try the following:

Checking which account you're logged in with.

Check if there has been any recent transaction using Airtel Money Wallet on clicking through 'View transactions'

If you have verified that you haven't already used your Airtel Money cash then for a query please get in touch at wecare@airtelbank.com or call us from your registered mobile number at Airtel customers dial in 400 and Non Airtel customers dial in 8800688006

You can transfer Money to any bank account or another Airtel Money Wallet from your wallet - instantly, 24x7 by

Clicking on the Send Money icon at the home screen or the Send Money icon or Send to Bank icon within the Payments Bank section of the MyAirtel app

Through

IVR: Dial 400 from registered mobile number (Airtel customers) or 8800688006(All customers)

USSD: Dial *400*4# from registered mobile numbers

Please note: your friend needs to have a verified Airtel Money account to receive the money.

For an instant transfer of funds, you may:

Click on the Send Money icon on the home screen or in the Payments Bank tab

Choose the Person

Enter phone number or name, enter the amount you wish to transfer and complete the transaction by confirming the mPIN

The amount will get transferred immediately and you will receive an instant SMS for the transaction completed

Your Recent Interactions will also be displayed when you select your contact. This enables you to repeat your most frequent transactions with a single click

To send Money to a bank account using the Airtel Money Wallet, you may:

Tap on the 'Send Money' icon under the quick actions on the home screen of My Airtel App or in the Payments Section

Chose the Bank Account option on the next page.

Enter details like Bank name, Receiver's Account number, mobile number and proceed to complete the transaction by confirming your mPIN.

The amount will get transferred immediately and you will receive an instant SMS for the transaction completed.

Note: Instant Money transfers are allowed for almost all banks that support the IMPS feature. For other banks that do not support IMPS, Money transfer will be processed using the NEFT feature, which takes 4 working hours for the transfer.

You can use Airtel Money Wallet to recharge for:

Any prepaid, DTH or data card. All the major recharges are supported including Airtel, Vodafone, Idea, Reliance, Aircel, Tata Sky, Dish TV and many more. To recharge a prepaid, DTH or data card:

Tap on the Recharge tab on the home screen and choose the correct type of recharge (Mobile/DTH/Datacard) to go to the transaction screen.

On the transaction screen enter the mobile/DTH/Datacard number, select the operator followed by the recharge amount.

Confirm the transaction with your mPIN. If you're not sure what amount to recharge with, just click on 'Browse Plans' and choose available recharge packs. You will get an instant SMS confirming the transaction.

Airtel Money Wallet lets you pay your Bills (Postpaid, Landline & Data Card) & Utilities (Electricity/gas/water & Insurance) by using your wallet. To pay for a utility or a bill:

Tap on the 'Pay Bill' tab in the Payments Bank section.

Select the type of Bill you’d like to pay under this tab, Mobile/ Landline/ Data Card/ Electricity/ Gas/ Insurance, and proceed to the transaction screen.

On the transaction screen, enter the required information and confirm with your mPIN.

You will get an instant SMS confirming the transaction.

Your previous transactions will also be displayed when you select 'Bills' or 'Utilities' This enables you to repeat your most frequent transactions with a single click! Now all you have to do is select the one you wish to repeat and confirm with your mPIN. Note: It takes 3 days for your utility bill payments (electricity, water, gas) to be processed. Please pay 3 days before your due date to avoid any late payment charges by your biller. List of boards are mentioned in the list on the app.

Yes! My Airtel App allows you to identify the merchants that accept payment via Airtel Money Wallet in your vicinity. To use this feature:

Activate the GPS on your phone.

On the home screen, tap on the Pay Merchant tab

On this screen, tap on View Merchants Near you to view a list of merchants around you that accept payments via Airtel Money Wallet.

We understand your concern, and won't let anyone misuse your Airtel Money account. Please write to us at wecare@airtelbank.com and we will block your wallet.

If you want to get it unblocked, write again to wecare@airtelbank.com from your Airtel Money registered email & we will unblock it.

This could be due to a variety of reasons. It could be that our system has detected a fraudulent transaction happening from your wallet. If our system detects multiple wallets being operated from a single IP address, it blocks the wallets.

To unblock your account, please write to us at wecare@airtelbank.com from your Airtel Money registered email ID or call us from your registered mobile number at Airtel customers dial in 400 and Non Airtel customers dial in 8800688006 and we will unblock your wallet.

Airtel Money wallet does not charge any money that is added to in the wallet via credit card/debit card, net banking, IMPS. It also does not charge the customer for adding money to the wallet, making a purchase at the merchant's site or for Wallet to Wallet transfer. The charges for a wallet to bank transfer are 3% of the transaction amount.

You can contact us at wecare@airtelbank.com and provide your email id and mobile number or call us from your registered mobile number at Airtel customers dial in 400 and Non Airtel customers dial in 8800688006.

Your wallet will be blocked and balance amount will be refunded back to you.

Use our app:

Open My Airtel App and click on Payments Bank section

Click Forgot mPIN

Enter your first name, last name and date of birth as mentioned on your airtel money wallet/ airtel payments bank account

Click next

Use USSD:

Dial *400# and select option 2 My Account

Then select option 4 Forgot mPIN

Enter your first name, last name and date of birth as mentioned on your airtel money wallet/ airtel payments bank account

Visit Banking point (SBA):

To locate one near you, pls visit the link: Nearest banking Points

The monthly spend limit for your minimum KYC Airtel Money Wallet is ₹9,000 and that of the Full KYC wallet is ₹1,00,000 . However if you want to set lower monthly limits within the same limit, please contact our call center. You can also set limits for your daily and yearly spends within the overall limits by the same process.

Yes, you surely can choose between setting up daily 5/10/15 transaction for your wallet. Do reach out to our call center 400/8800688006 for any assistance you may need.

Currently we do not have the provision of changing to FULL KYC category. We will soon have an update for the same with a detailed process.

National Electronic Funds Transfer (NEFT) is a nation-wide payment system facilitating one-to-one funds transfer. Under this Scheme, individuals can electronically transfer funds from any bank branch to any individual having an account with any other bank branch in the country participating in the Scheme.

NEFT transaction timings: NEFT services are available on all working days.

NEFT transaction cost:The cost of an NEFT transaction is zero.

Basic rights and obligations for a customer initiating an NEFT transaction (sender/originator), as defined by RBI: The sender or the originator shall be responsible for the accuracy of the particulars given in the payment instructions and special care should be taken for account number of the beneficiary, etc. The sender / originator shall be bound by any payment instruction executed by the bank if the bank had executed the payment instruction in good faith and in compliance with the security procedure, provided that the sender / originator shall not be bound by any payment instruction executed by the bank, if he proves that the same was not issued by him and that it was caused either by negligence or a fraudulent act of any employee of the bank. The sender / originator shall ensure availability of funds in his / her account or remit cash while issuing the payment instruction to his / her bank. The payment instruction shall become irrevocable once it is executed by the bank. The bank is not bound by any notice of revocation unless it is not in compliance with the security procedure. In the event of any delay or loss on account of error, negligence or fraud on the part of an employee of the beneficiary bank in the completion of funds transfer pursuant to receipt of payment instruction by the beneficiary bank leading to delayed payment to the beneficiary, the beneficiary bank shall pay compensation (at current RBI LAF Repo Rate plus two percent) for the period of delay. In the event of delay in return of funds transfer instruction for any reason whatsoever, the beneficiary bank shall refund the amount together with interest (at current RBI LAF Repo Rate plus two percent) till the date of refund. During the NEFT operating hours, originating banks shall endeavour to put through the request for NEFT transactions received by them, either online or across the counters, preferably in the next available batch, but, in any case, not exceeding two hours from the time of receipt of requests. In the likelihood of any delay / possible delay in adhering to this requirement, the sender / originator shall be informed of the delay / possible delay and the reasons for the same. Customers can complain to the Banking Ombudsman if the complaint is not resolved to his / her satisfaction within thirty days.

NPCI has laid out following guidelines to encourage genuine transactions in the UPI ecosystem

For P2P segment 10 transaction per bank accounts are allowed in a span of 24 hours.

For P2M (merchant payments) there is no limit on number of transactions.

An upper limit of ₹1 lac is applicable on all UPI transactions from Airtel Saving Bank account

Daily limit of ₹1 lac is applicable on all transactions from Airtel Saving Bank account

You may call our new missed call alert facility number from the registered mobile number to know your account balance.

The call will get disconnected automatically and an SMS will be sent to the registered mobile number of the user.

To check account balance, you need to dial 9971199711

Alternatively, you may check the balance through My Airtel App, Internet Banking or by calling our Customer Care.

For detailed FAQs regarding Atal Pension Yojana click

Customers using airtel payments bank card for online transactions can set card usage limit for their Card by raising a  request at :

Call 400 ( airtel number) or 8800688006 (non airtel number)

Email: wecare@airtelbank.com

→ You have an option to receive calls and SMS from a few selected industries as classified by TRAI.

→ If you choose not to receive any commercial messages or calls i.e. for fully blocked registration:

o You can call 1909 (toll free) from your landline or mobile and select your preference.

o You can also register via SMS by sending START DND or START 0 to 1909. If you choose to receive SMS on select categories or for partially blocked registration, you can send an SMS in this format START < space> < preference no > to 1909. 

o There are 7 preference numbers to choose from:

·      START 0 - Fully blocked

·      START 1 - Banking, Insurance, Financial products and credit cards

·      START 2 - Real Estate

·      START 3 - Education

·      START 4 - Health

·      START 5 - Consumer goods and automobiles

·      START 6 - Communication, Broadcasting, Entertainment and IT

·      START 7 - Tourism and Leisure

→ For instance, type START 4 to 1909, if you want to receive messages only on HEALTH.

→ You can also include more than one preference number like START 4,6 to receive messages for more than one preference.

→ Activation of DND service takes 7 working days.

Wallets acquired through OTP based e-KYc have a validity of one year from the date of onboarding. If not upgraded to a Savings Bank account within one year the services on these wallets shall be closed.

The maximum monetary value at any point of time in Airtel Money Wallet Full KYC wallet and Airtel Money Aadhaar OTP Wallet should not exceed INR 99,000/-.

FKY wallets opened using Aadhar OTP-based e-KYC has yearly credit limit of INR 1,90,000/-

For AIRTEL PAYMENTS Bank, account limits will be decided as per the bank’s policy. Currently, the cumulative transactions limit is INR 95,000 per day for an Airtel Payments Bank Savings account. The cumulative limit for the first transaction and all the transactions in first 24 hours of the first transaction is INR 5000 for an Airtel Payments Bank Savings account.

In case of failed transactions, the money (if debited) will be credited to your account instantly. In case of timed out transactions, amount will be settled to the beneficiary account or debit account within 5 working days.

Zero charges for UPI transactions done via Airtel Payments Bank Savings account or Airtel Payments Bank UPI Id.

There are various reasons for a UPI transaction failure:

1.     The system would be down

2.     Wrong UPI PIN

3.     Incorrect beneficiary UPI ID

4.     If the receiver is not on Bharat Interface for Money

5.     Insufficient balance in your account.

6.     You didn’t respond to the safe pay alert or rejected it.

7.     You have reached the maximum transaction limit.

You have the option to either call us or raise a complaint within the mobile application itself. In Airtel Thanks app, you can navigate to "More" and click on "Help and Support". Please give us the following details to enable us to assist you faster: Transaction ID Your virtual payment address Beneficiary virtual payment address (in case of pay) or remitter virtual payment address (in case of collect) Date and Time of transaction

To avoid transaction failures -

1.     Ensure that the UPI PIN is entered correctly

2.     If the receiver is not on UPI, choose to pay via IFSC instead of mobile number

You will be able to set your UPI PIN through any other UPI enable Bank app.

UPI PIN (UPI Personal Identification Number) is a 4-6 digit secret code you create/set during first time registration with this App. You have to enter this UPI PIN to authorise all bank transactions. If you have already set up an UPI PIN with other UPI Apps you can use the same on Airtel UPI.

Note - Banks issued MPIN is different from the UPI PIN. Please generate a new UPI-PIN in the Airtel Thanks app.

Important - Please do not share your UPI PIN with anyone. Airtel Thanks app does not store or read your UPI PIN details and your bank's customer support will never ask for it.

For successful UPI transactions, funds get credited into the beneficiary's account instantaneously.

You can download Airtel thanks app. You can go to BHIM UPI section in Airtel Thanks app and start the UPI registration process. Post successful completion of UPI registration and linking of the bank account, you will be redirected to BHIM UPI home screen, where you can see your UPI Id. You can create More VPAs, by clicking on the “Create New UPI Id” section as well.

You cannot transfer money abroad using UPI.

For any transaction, you will see a status instantly on your screen. If for some reason the transaction is delayed or pending, the result will be posted on your Transaction History page along with a UTR# or bank reference number. In addition, you will receive an SMS from your bank.

Unified Payment Interface (UPI) enables all bank account holders (of banks participating in UPI) to send and receive money from their smartphones with a single identifier (the virtual payment address) without entering any additional bank account information. UPI can also be used to pay merchants who accept UPI as a payment mode.

If you lose your phone, the UPI PIN required to authorise all transactions will not be known to a third person and hence they will not be able to use Airtel Thanks app BHIM UPI Section. In addition, please contact our customer support at your bank.

If the transaction is failed/ void / timed out/ decline, request you to check after transaction +5 working days the amount would be credited to beneficiary account or refunded in your account.

In case the amount does not get credited to the Beneficiary account within transaction +5 working days or there is no refund in your account then, call our Customer Care number 400.

Or write to us at wecare@airtelbank.com with your savings account number, date of transaction, amount of transaction and any other details regarding the transaction that you may have from your registered email id for further assistance.

1.     Log in to Airtel Thanks app.

2.     Go to BHIM UPI Section and register for UPI.

3.     If you are an Airtel Payments Bank account holder, your account will be automatically linked.

4.     Post successful linking, you will land on the home screen of Airtel UPI.

5.     Over there, you can tap on the UPI id from where you will get an option to add more accounts.

6.     On clicking this option, you will get to see a list of the banks to select from.

Upon tapping any of the bank, your bank account in that bank will be automatically linked to your UPI Id.

"UPI Id" is an identifier (that takes a form of abc@airtel wherein "abc" is a unique name that you can choose for yourself) that can be uniquely mapped to an individual account using a translation service. UPI services of AIRTEL PAYMENTS Bank offers customers the option to create 3 UPI Ids so that they can use the UPI Id for making and receiving payment

UPI services are available 24 hours of the day, all days of the week, throughout the year. There are no holiday restrictions on UPI transactions.

You can set your UPI PIN by going to BHIM UPI section > click on UPI Id. You will see all your linked bank accounts or you can add there itself. Next, you will see 3 dots against each bank account. By clicking on those, you will get an option of set UPI Pin. By clicking that, you will be prompted to enter the last 6 digits of your Debit/ ATM card along with the expiry date. You will then receive an OTP which you will enter and set your UPI PIN.

Note - UPI PIN is not the same as MPIN provided by your bank for mobile banking.

You will get an SMS on your registered mobile number on successful completion of the UPI transaction.

The service is instant and available 24X7, even on public/bank holidays. Customers can transfer funds in simple steps by providing the virtual payment address of the beneficiary. Also, there is no pre - registration required for the beneficiary.

If you change your handset, you will need to:

1.     Download the Airtel Thanks app again

2.     Login with your mobile number and OTP

3.     Go to BHIM UPI section.

4.     Allow the app to verify you for security. After verification, your account will be restored.

Yes, the beneficiary needs to download a UPI app and register for a UPI to get UPI Id. They need to communicate this UPI id to you to initiate a transaction. The beneficiary may also choose not to register for UPI and can just share the his/her account number and IFSC details to receive the money via UPI.

This is a feature of the UPI payment platform (built by NPCI- an RBI regulated entity). The UPI platform retrieves the accounts details linked with your mobile number in a masked manner. This exchange is done over secure banking networks and we don't store or ever use it.

On entering the wrong UPI PIN the transaction will fail and show an error 'Wrong / Incorrect UPIN entered'.

You can check your transaction status using "UPI Transaction history" inside "BHIM UPI Section" on app.

Once you complete a transaction, you should see a success status on the Airtel Thanks app screen and receive an SMS from your bank. In some cases, due to operator issues it can take a longer time. In case you have not received your confirmation within an hour please contact the Customer Care team of your bank or you can lodge complaint from the Airtel Thanks app as well.

Airtel Thanks app is currently available on both Android and iOS.

The refund happens within 5 working days.

You have the choice of either linking all accounts to a single UPI Id. In this scenario, please ensure you appropriately tag which account you would like to use as the default account to debit and which account you would like to use as the default account to credit. Alternatively, you can assign a separate UPI Id for each account.

In Airtel Thanks app

1.     Login to Airtel Thanks app and click on BHIM UPI.

2.     Click on Pay and choose Pay to UPI Id.

3.     Enter the details of the beneficiary UPI Id, amount and remarks. If you have multiple accounts, you can choose the bank account you would like to debit. Click on Proceed.

4.     Please review the next screen carefully to ensure you have filled all details correctly.

Next, enter the UPI pin to complete the transaction.

Every transaction through your bank account will be recorded by the Bank and you can view all your past transactions in the 'Transaction History' section on the Airtel Thanks app.

 For the transactions happened via non Airtel bank, you can visit the BHIM UPI section and view all the transactions.

Yes. Payment can be made via IFSC/ Account number, if the person is not registered on UPI.

At the time of UPI registration, if you have Airtel Payments Bank account, it will automatically be linked and you can start transacting. If you don’t have Airtel Payments Bank, then you will be asked to link a bank account from a list of banks. You can link multiple accounts by going to BHIM UPI section, clicking on the visible UPI Id. Over there, you will see linked bank accounts and an option to add more bank accounts.

You can either a set a bank account as a primary to make and receive payments from it all the time. Also, at the time of the transaction, there is an option to select the bank from which the transaction is desired to be made.

As soon as your merchant has processed the refund from its end, it should be available in your default bank account within 3-4 days.

Through Airtel UPI you can make the following type of transactions -

1.     Request or Send Money via UPI Id

2.     Request or Send Money to Contacts

3.     Send Money through IFSC code, Account No.

4.     Check balance

5.     Scan and Pay

Airtel Thanks app is currently available on all Android and iOS. The Airtel Thanks App can be downloaded from Google Play store and Apple store for smart phones. For feature phones, by dialling *99# one can use UPI by linking Airtel Payments Bank.

When a collect request is received by you,

a.  You will receive an SMS with a link and a notification stating that you have a collect pay request. You can click on the notification or the SMS link to open the Airtel Thanks application and land on the Pending transactions screen.

b. Alternately, login to Airtel Thanks app and navigate to the BHIM UPI section.

c. On the UPI home screen you will see Pending UPI transactions. On clicking this, you will land on the Pending transactions screen.

d. Please review the next screen carefully to ensure you recognise the person or merchant who has initiated the collect request on you.

e.  Upon reviewing, you have following options: Approve, Decline, Mark user as Spam, Mark user as Spam and Block user

f.  If you Approve, then you will be asked to enter the UPI pin to pay the user.

g. If you click on any other option, the transaction will decline and no money will be deducted from your account.

You need the UPI id of the beneficiary or the remitter. You don’t need any other details to initiate a transaction.

No problem at all. You can continue using Airtel UPI for Money as usual. You will just need to re-register in the new device using the same mobile number and SIM.

To enable transfers directly using your bank account, your bank needs to be live on the Unified Payment Interface (UPI) platform. All the banks, which are currently live on UPI, have been listed in the Airtel Thanks app BHIM UPI section.

UPI is designed to adhere to the two factor guidelines of RBI. If you lose your SIM card/mobile, the other person would still need to know your UPI PIN to transact on your accounts.

We will not auto deduct payments from your account.

All payments are instant and 24X7 regardless of your bank's working hours!

You can change your default Account by logging into Airtel thanks app and then navigating to BHIM UPI section. Next, you need to click on the Airtel UPI id visible on the UPI home screen. Post that, you will land on the screen consisting of all your linked accounts. Next to every account, there are 3 dots. You can click on these dots of your desired bank account, where you will see an option as “Make Primary”. If you click on this option, your desired account will become primary/default account for your UPI transactions.

Please ensure that the mobile number linked to your bank account is same as the one verified in Airtel Thanks app. If it is not the same, your bank accounts will not be fetched by the UPI platform. Also, only Savings and Current bank accounts are supported by UPI platform.

a.     Login to Airtel thanks app and click on BHIM UPI.

b.     On the UPI home screen, choose Request Money.

c.     Enter the details of the transaction such as the UPI Id of the person you would like to collect from, amount and remarks. If you have multiple accounts/virtual payment addresses, you can choose the bank account you would like to credit.

d.     Click on Proceed.

Alternatively, you can also show your UPI QR code to the person to receive money. The sender needs to scan the QR code from any UPI app and can start sending money to you.

In Airtel thanks app, you can navigate to BHIM section and on the home screen you will have an option as "Pending transactions". Here, you will find the list of transactions that are pending with you. Choose a transaction that you would like to authorise and press the approve button to authorise it.

Yes, you can send money using the Airtel thanks app from your UPI enabled bank account. You will need to register and set a UPI PIN using the debit card details linked to the bank account. If your beneficiary’s bank account is also linked to UPI, you can simply use their UPI Id. If not, you can use IFSC code, Bank account or MMID, Mobile number to send money.

This is a banking network (UPI) requirement. The mobile number which is used to register with Airtel thanks app is used to match the bank accounts linked against it.

You just need a mobile number, SIM and a bank account of the bank which is certified to provide UPI Id.

The transaction is instant. You can send and receive money instantly.

You will receive an SMS from the bank that the money is credited into your account.

At the time of linking of bank account, you just need to choose your bank from the list provided to you. On the basis of your mobile number, the bank account details will be automatically fetched.

The beneficiary can use the funds instantly