Frequently Asked Questions

Customer can write to

wecare@airtelbank.com

Contact customer care by dialing 1800-23400, or

Check the details on My Airtel App's Airtel Payments Bank section, or

Click on

https://www.airtel.in/store

We understand your concern, and won't let anyone misuse your wallet account. Please write to us at wecare@airtelbank.com and we will block your wallet.

If you want to get it unblocked, write again to wecare@airtelbank.com from your wallet registered email & we will unblock it.

Use our app:

Open My Airtel App and click on Payments Bank section

Click Forgot mPIN

Enter your first name, last name and date of birth as mentioned on your wallet/ airtel payments bank account

Click next

Use USSD:

Dial *400# and select option 2 My Account

Then select option 4 Forgot mPIN

Enter your first name, last name and date of birth as mentioned on your wallet/ airtel payments bank account

Visit Banking point (SBA):

To locate one near you, pls visit the link: Nearest banking Points

Once you complete a transaction, you should see a success status on the Airtel Thanks app screen and receive an SMS from your bank. In some cases, due to operator issues it can take a longer time. In case you have not received your confirmation within an hour please contact the Customer Care team of your bank or you can lodge complaint from the Airtel Thanks app as well.