Introducing

The Safest Way To Pay

With

Airtel Safe Pay,

no money leaves your

account without your approval

Download Airtel Thanks App
Download Airtel Thanks App

Why should I enable Safe Pay?

The Safest Way to Pay | Airtel Payments Bank

The safest way to pay

  • Uses Airtel Network Intelligence to send the alerts to your mobile number
  • You will not be charged for responding to Safe Pay alerts
Additional Layer of Security | Airtel Payments Bank

Additional layer of security

  • Additional 3rd factor authentication which no other bank or wallet provides
  • Works on Net Banking and UPI transactions
Real Time Confirmation Alerts | Airtel Payements Bank

Real time confirmation alerts

  • Uses Airtel Network Intelligence to send an alert to the mobile number
  • No transaction goes through without your confirmation
No Exposure to Primary Account | Airtel Payements Bank

No exposure to primary account

  • Use Airtel Payments bank account for your transactions
  • Get maximum balance limit of INR 1 lakh

How can I transact using Safe Pay?

Enable Airtel Safe Pay
Step 1

Enable Airtel Safe Pay

Get Airtel Payments Bank account linked to your Airtel number. Enable Airtel Safe Pay for your account on Thanks app

Step 2

Initiate Net banking or UPI

Transact using your Airtel Payments Bank account by entering transaction amount, mPIN etc.

Initiate Net banking or UPI
Authorize Alert on Phone
Step 3

Authorize alert on phone

Authorize Airtel Safe Pay alert received on your registered Airtel Mobile number.

Step 4

Transaction complete

That's it. Your transaction is done post your confirmation.

Transaction Complete

Safe Pay will keep your transactions safe from these payment frauds

Secure Your Payment from Phishing or Vishing frauds
Phishing or Vishing frauds
- Net banking details compromise
- UPI web collect request
Secure Your Payment from Credential Stolen
Credentials stolen
- Stolen data during online transaction
Secure Your Payment from Identity Cloning
Identity cloning
- SMS code misuse through social engineering, screen share and remote access.

Know more about Safe Pay

Watch this video to get more information on using Safe Pay feature on Thanks app.

Safe Pay is a security feature that can be availed by Airtel Payments Bank Savings Account customers with an Airtel Mobile number linked to the account. It provides an additional real-time alert to the customers at the time of an UPI or Net banking transaction right before the debit of the customer’s account. The debit will only happen when the customer approves the transaction. It is the 3rd factor authentication along with the current process of 2 factor authentication.
No, Safe Pay can only be availed by Airtel Payments Bank Savings Account customers.
This feature is presently available for airtel mobile subscribers. It can be enabled for non-airtel mobile users subject to technology support enablement at network service provider’s end.
Safe Pay can be enabled by logging into Airtel Thanks app. In the Thanks app, you need to go to either Home screen of Bank section or Payment Settings in the More section of Bank Home screen. In either of the sections, you will find Secure Pay option. On clicking the same, you will land on the Secure Pay settings screen from where you can enable it.
Safe Pay alerts will only be received for UPI and net banking transactions where Airtel Payments Bank Savings Account is getting debited.
Yes, Secure Pay alerts will be received on your mobile device even if the internet connectivity is not there. You have to ensure that you are in a network area.
You will be told about the amount getting debited and the name of the person to whom the payment is being made.
Yes
No
You need to revert within 5-7 secs. If additional time is taken at your end, then the transaction will fail and no amount will be debited from your account.
You should move to a good network area, wait for 10 minutes and then initiate a new transaction.
No, you will not be charged for the Secure Pay message received.
Yes, you will get the Secure Pay message even if your Airtel number is not recharged.
Reach out to Airtel Customer care if your SIM card is stolen and get it blocked. If the sim is not blocked, it will continue getting Secure Pay messages whenever a transaction is initiated provided that Airtel number remains linked to the Airtel Payments Bank savings account.
Because your bank details might get compromised and the fraudster might do transaction in the app.
Safe Pay can be disabled by logging into Airtel Thanks app In the Thanks app, you need to go to either Home screen of Bank section or Payment Settings in the More section of Bank Home screen. In either of the sections, you will find Secure Pay option. On clicking the same, you will land on the Secure Pay settings screen from where you can disable it.
No, this service is absolutely free.
No, there is no limit.
No, you have to enable it by logging into Airtel Thanks app. In the Thanks app, you need to go to either Home screen of Bank section or Payment Settings in the More section of Bank Home screen.
You can call on Airtel Payments Bank customer care number, that is, 400.
  • Bharti Airtel Ltd. is a business correspondent (“BC”) of Airtel Payments Bank (“Bank”). Airtel Payments Bank account can be opened by Part time banking outlets (business correspondent agents of the Bank).
  • Airtel Safe Pay will work for customers who have Airtel Payments Bank Savings Account linked with their Airtel mobile number.
  • With Safe Pay, UPI and net banking payments can be authenticated at any online and offline merchant in the country.
  • Safe Pay authentication will be in addition to the required 2 factor authentication; thus, is superior to the current approaches in market and is the safest way to pay
  • The working of Safe Pay is subject to availability of an ideal network availability; server response time to trigger Safe Pay message on the registered mobile number.
    Bank reserves it’s absolute right to withdraw and / or alter any terms of the product feature, at any time, without assigning any reason or without intimation.
  • (CIN : U6500DL2010PLC201058). Corp. Office: Airtel Centre, Plot no. 16, Udyog Vihar, Phase –IV, Gurugram – 122015, Haryana. Regd. Office: Bharti Crescent, 1 Nelson Mandela Rd., Vasant Kunj Phase-II, New Delhi 110070. Website: www.airtel.in/bank | Email: wecare@airtelbank.com | Phone: 400 (for Airtel users) 88006 88006 (for others)