Complaint Analysis
Customer can reach Airtel Payments Bank either through Voice and Non-Voice channel and register their complaints, request or queries. It is Bank’s endeavor to resolve the same at the earliest and to the satisfaction of the customer.
Please find the Complaints Summary for the period FY Apr'24-Mar'25
Complaints Received and Redressed. FY Apr'24- Mar'25
No. of Complaints Pending at beginning of the period
14
No. of Complaints received during the period
3876
No. of complaints redressed during the period
3722
No. of complaints pending at the end of period
168
BO Awards FY Apr'24 - Mar'25
No. of Awards at the beginning of the period
Nil
No. of Awards passed during the period
Nil
No. of Awards pending at the end of the period
Nil
Top Complaints FY Apr'24 - Mar'25
Physical Debit Card Related
1152
Send Money Related
977
Fastag Related
236
NCMC Card Related
215
Load Cash Related
159