Customer can reach Airtel Payments Bank either through Voice and Non-Voice channel and register their complaints, request or queries. It is Bank’s endeavor to resolve the same at the earliest and to the satisfaction of the customer.
Please find the Complaints Summary for the period FY Apr'22-Mar'23
No. of Complaints Pending at beginning of the period | 5 |
No. of Complaints received during the period | 445 |
No. of complaints redressed during the period | 448 |
No. of complaints pending at the end of period | 2 |
No. of Awards at the beginning of the period | Nil |
No. of Awards passed during the period | Nil |
No. of Awards pending at the end of the period | Nil |
Load Cash Related | 91 |
Send Money Related | 63 |
Unable to transact | 59 |
Cashback Related | 43 |
Suspicious Transaction Related | 38 |