Complaint Analysis

Customer can reach Airtel Payments Bank either through Voice and Non-Voice channel and register their complaints, request or queries. It is Bank’s endeavor to resolve the same at the earliest and to the satisfaction of the customer.

Please find the Complaints Summary for the period FY Apr'24-Mar'25

Complaints Received and Redressed. FY Apr'24- Mar'25

No. of Complaints Pending at beginning of the period

14

No. of Complaints received during the period

3876

No. of complaints redressed during the period

3722

No. of complaints pending at the end of period

168

BO Awards FY Apr'24 - Mar'25

No. of Awards at the beginning of the period

Nil

No. of Awards passed during the period

Nil

No. of Awards pending at the end of the period

Nil

Top Complaints FY Apr'24 - Mar'25

Physical Debit Card Related

1152

Send Money Related

977

Fastag Related

236

NCMC Card Related

215

Load Cash Related

159