CONTACT INFORMATION

CONTACT INFORMATION

  • Call Center: For airtel Customers: 400; For Other operators: 8800688006 (Standard calling rates apply).
  • Email: wecare@airtelbank.com
  • Website: www.airtel.in/bank
  • Address:Airtel Payments Bank, 1st Floor, Tower B, Plot No-16, Udyog Vihar Industrial Area Phase 4, Gurugram - 122001
  • Customer Call Center / IVR will be available in Hindi, English and Major regional languages.
  • Registered Office address:  Bharti Crescent, 1, Nelson Mandela Road, Vasant Kunj, Phase - II, New Delhi – 110070 CIN: U65100DL2010PLC201058 Name: Airtel Payments Bank Limited
  • To check the account balance, customers can give a missed call to the Airtel Balance Enquiry Toll-free Number 9971199711.

GRIEVANCE REDRESSAL

GRIEVANCE REDRESSAL

In case the customer has any complaint relating to Aadhaar based services or features of any of the bank services that the customer holds and/or avails of, customer can approach the Grievance Redressal Cell within bank at grievance.officer@airtelbank.com for a resolution.

CUSTOMERS GRIEVANCES OFFICER

CUSTOMERS GRIEVANCES OFFICER

  • To ensure that our customers have an easily accessible platform to communicate with us, here are the details of our Customer Grievance officers at our banking points. You can access the details on
  • https://www.airtel.in/bank/cgo

PRINCIPAL NODAL OFFICER

PRINCIPAL NODAL OFFICER

  • If the resolution provided at grievance officer does not meet your expectation, you can write to Mr. Vikas Rana (Principal Nodal Officer)
  • Contact Number : 0124-4247797
  • Email: pno@airtelbank.com
  • Timings- Monday to Friday 9:30 AM to 6:30 PM excluding public holidays

BANKING OMBUDSMAN

BANKING OMBUDSMAN

  • If customer doesn’t get a satisfactory response within 30 days of lodging the complaint, then, under the banking ombudsman scheme 2006, such customer can approach the ombudsman appointed by the Reserve Bank of India, in charge of the region where customer has an account, details of which are available at
  • https://www.rbi.org.in/Scripts/Complaints.aspx

Customer Facilitation center

Customer Facilitation center

  • For queries pertaining to NEFT, email us at nefthelpdesk@airtelbank.com, Tel: 0124-4247797.

Complaint Registration

Complaint Registration

Please provide following details along with your complaint and send them to us at wecare@airtelbank.com and we will be happy to assist you.

Your Account Number

Transaction ID / Reference Number

Transaction Date

Previous Complaint/Case ID (if available)