NETC FASTag
Smartwatch
Transit Card
Prepaid
Postpaid
DTH
Electricity Bill
Broadband
Gas
Landline
Data Card
Offers
Insurance

CONTACT INFORMATION

CONTACT INFORMATION

  • Call Center: For airtel Customers: 400; For Other operators: 8800688006 (Standard calling rates apply).
  • Email: wecare@airtelbank.com
  • Website: www.airtel.in/bank
  • Address: Airtel Payments Bank, 1st Floor, Tower B, Plot No-16, Udyog Vihar Industrial Area Phase 4, Gurugram - 122001
  • Customer Call Center / IVR will be available in Hindi, English and Major regional languages
  • Registered Office address:  Bharti Crescent, 1, Nelson Mandela Road, Vasant Kunj, Phase - II, New Delhi – 110070 CIN: U65100DL2010PLC201058 Name: Airtel Payments Bank Limited
  • For availing Door Step Banking services, the senior citizens and differently abled persons can contact our call center.

GRIEVANCE REDRESSAL

GRIEVANCE REDRESSAL

In case the customer has any complaint relating to Aadhaar based services or features of any of the bank services that the customer holds and/or avails of, customer can approach the Grievance Redressal Cell within bank at grievance.officer@airtelbank.com for a resolution.

CUSTOMERS GRIEVANCES OFFICER

CUSTOMERS GRIEVANCES OFFICER

  • To ensure that our customers have an easily accessible platform to communicate with us, here are the details of our Customer Grievance officers at our banking points. You can access the details on
  • https://www.airtel.in/bank/cgo

PRINCIPAL NODAL OFFICER

PRINCIPAL NODAL OFFICER

  • If the resolution provided at grievance officer does not meet your expectation, you can write to Mr. Rohit Oberoi (Principal Nodal Officer)
  • Contact Number : 0124-4247797
  • Email: pno@airtelbank.com
  • Address: Airtel Payments Bank, 1st Floor, Tower B, Plot No-16, Udyog Vihar Industrial Area Phase 4, Gurugram - 122001
  • Timings- Monday to Friday 9:30 AM to 6:30 PM excluding public holidays

CUSTOMER FACILITATION CENTER

CUSTOMER FACILITATION CENTER

  • For queries pertaining to NEFT, email us at nefthelpdesk@airtelbank.com, Tel: 0124-4247797.

COMPLAINT ESCALATION

COMPLAINT ESCALATION

If you have an existing unresolved complaint, you can escalate it to the nodal officer by clicking on this link

null/bank/complaint-escalation/old

BRANCH DETAILS

BRANCH DETAILS

Know more about Airtel payments bank branches by clicking-

https://www.airtel.in/bank/terms/pdf/Branch_Details.pdf

RBI Ombudsman

RBI Ombudsman

To register complaint with RBI Ombudsman, please visit on

https://cms.rbi.org.in

 To refer to the salient features of The Reserve Bank - Integrated Ombudsman Scheme, 2021, you may click on:

English -

https://www.rbi.org.in/Scripts/BS_PressReleaseDisplay.aspx?prid=52549

Hindi -

https://www.rbi.org.in/hindi/Scripts/PressReleases.aspx?ID=44506

To know more about The Reserve Bank - Integrated Ombudsman Scheme, 2021, you may click on:

English -

https://rbidocs.rbi.org.in/rdocs/content/pdfs/RBIOS2021_121121.pdf

Hindi -

https://www.rbi.org.in/hindi1/Upload/content/PDFs/RBIOS2021_12112021.pdf

Central Nodal Desk

Central Nodal Desk

To ensure that LEA/PG and Peer Banks have an easily accessible platform to communicate with us. You can access the details on

https://www.airtel.in/bank/static/contact-us

Contact Number: 18002033330 

Report a complaint on

https://www.airtel.in/bank/complaint-escalation

Email: fraud.reporting@airtelbank.com

Please provide following details along with your complaint and send them to us at fraud.reporting@airtelbank.com and we will be happy to assist you-

Transaction ID / Reference Number

Transaction Date

Previous Complaint/Case ID (if available)