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Terms & Conditions

Applicable to those using Airtel Payments Bank

1.1. Declarations
  • As an SHG Group Savings Account holder of Airtel Payments Bank Limited (hereinafter referred to as the “Bank”), the Customer is subject to the below Terms and Conditions. Any changes to the Terms and Conditions will be available on the Website www.airtel.in/bank and the use of Bank services by the Customer is subject to the acceptance of the Terms and Conditions.
  • By enrolling for the Bank services, the Customer acknowledges that the Customer has read, understood and irrevocably and unconditionally agrees to be bound by these Terms and Conditions.
  •  I understand that I can open a Group Savings Account by following the steps in these Terms and Conditions.
  • I hereby declare and confirm that:
  • I have no objection in opening a Savings Bank Account with Airtel Payments Bank as a pre-requisite to opening a SHG Group Savings Account with the Bank. I have no objection to the Aadhaar based biometric authentication system and hereby give my consent to provide my biometric for the Aadhaar based Know Your Customer. This biometric authentication can be treated as my signature.
  • In case of failure due to Customer authentication or due to any other reason, the Group Savings Account created would be non-operational. In case of failure due to PAN validation, the customer can submit correct PAN and activate the account, else the customer can also close the account.
  • I authorize the Bank or any authorized representative of Bank (including business correspondent, who shall be Bank official) for identification of the Customer by obtaining the identification information using OTP based Aadhar e-KYC authentication.
  • I understand that, I may be required to submit a duly filled and signed Enrolment Form along with other prescribed documents, which are designated as ‘Officially Valid Document(s)’ stipulated as per Master Direction - Know Your Customer (KYC) Direction, 2016 issued by the RBI as amended or supplemented (“KYC Norms”) / Anti-Money Laundering (“AML”) standards/Combating of Financing of Terrorism (“CFT”)/Obligation of banks under Prevention of Money Laundering Act 2002 (“PMLA”), including Permanent Account No. (“PAN”) or Form 60/ Form 61 from time to time, which is applicable for Aadhaar based authentication system (in case the Customer does not have a PAN), to the satisfaction of the Bank and such other documents including in respect of my nature of business and financial status as may be required by the Bank as stipulated under Applicable Laws including KYC Norms;

FURTHER DECLARATIONS

  • I further declare that:

a. The SHG on behalf of which I am opening the Bank Account is an Indian organization;

b.The information provided by me is true to the best of my knowledge and belief. I further declare that, in events/ stages during the process of opening of my Bank Account where I have not submitted the PAN, I hereby confirm that such non-submission of the PAN is due to the reason of do not having a PAN. Further I confirm that, my/our estimated total income computed in accordance with the provisions of the Income Tax Act, 1961 for the present financial year , will be less than maximum amount chargeable to tax. The PAN details provided by me are correct to the best of my knowledge.

c.I hereby give my express and explicit consent and authorize the Bank to share my personal details which may include my phone number or email ID with Bank’s service providers, business correspondents, credit rating or investigation agencies or any other agencies or entity for the purpose of providing banking, search, survey and allied services and/or for providing third party products such as insurance or loans. I also consent and authorize the Bank to share my KYC information and/ or other personal details with any Government Authority as and when deems fit by the Bank and/or required by such Governmental Authority.

d.The information provided by me and my data received from Unique Identification Authority of India (UIDAI) is true and correct for opening the Account.

1.2. Definitions

1. “Account”/ “SHG Group Savings Account” refers to the Customer’s SHG (“Self Help Group”/ “SHG”) savings account so designated by the Bank to be eligible account(s) for the operations;

2. “Accident" means a sudden, unforeseen, and involuntary event caused by external, visible and violent means.

3. “Airtel Payments Bank Limited” or “Bank” is a company incorporated under the Companies Act, 1956 with its registered office at Bharti Crescent, 1, Nelson Mandela Road, Vasant Kunj, Phase II, New Delhi - 110070, India and corporate office at Airtel Centre Gurgaon, Plot No.16, Udyog Vihar, Phase –IV, Gurgaon - 122015, Haryana;

4. “Applicable Laws” means and includes any or all statutes, laws, rules, regulations, directives or guidelines by, any Government Authority including the Payment and Settlement Systems Act 2007, Aadhaar (Targeted Delivery of Financial and other Subsidies, Benefits and Services) Act, 2016, Prevention of Money Laundering Act, 2002 (“PMLA”), master circular of KYC or other circulars issued by RBI and related rules and regulations, as may be amended or modified from time to time;

5. “Authorized Signatories” shall refer to the relevant customer who are authorized (as mentioned in the Resolution Document and Power of Attorney) from time to time to undertake certain actions on behalf of the Customer including but not limited to having the power to approve and/or authorize any requests for editing and/or addition and/ or deletion of Non Transacting Customers and/or similarly that of the transacting Customers and/or that of the beneficiaries in the Account, to verify and/or authorize online transfers, to designate authorized signatories for operation and usage of the Debit Card (DC) and/or to authorize and /or designate authorized signatories for viewing statements of the accounts in respect of the Account through the Website or the Mobile App and for such other matters for which the authorizations are required pursuant to the services shall be rendered on a joint basis, as per the scope of the authority granted by the authorized signatory of the Customer. Where such authorizations are given by the Customers on a joint basis, then this term shall mean such joint Customers as the context or meaning may require.

6. “Banking Points” shall mean and include business correspondent agents or BC Agents;

7. “Charge(s)” or “Service Charge” shall mean the charges which the Bank may levy upon the Customer in consideration for the Bank services;

8. “Customer”, “I”, “we”, “me”, “my”, “our” or “us” means the person availing the banking services, through their Accounts, such as IMPS facility or such like internet banking or mobile banking services and shall include both singular and plural and shall mean an individual person, sole proprietor who has registered with the Bank for availing its services and has accepted all applicable Terms and Conditions of the Bank and owns a compatible mobile phone that supports Bank services;

9. “Customer ID”/ “Mobile number” shall be the ten-digit mobile phone number of the Customer to be used for Account login;

10. “Enrollment Form” shall mean the form to be completed by the Customer along with necessary supporting documents, as required by the Bank for opening of Account through any of the options as mentioned above;

11. “Government Authority” shall mean any national or local governmental department, ministry, board, regulatory authority, enforcement agency, tribunal, agency, instrumentality or entity directly or indirectly under control of any central, state, provincial or local government, court or other judicial, quasi-judicial or administrative body, having jurisdiction over the matter or matters in question and including but not limited to, Reserve Bank of India (“RBI”) or National Payments Corporation of India (“NPCI”);

12. “Instruction(s)” means any request or instruction that is received by the Bank from the Customer through any channel;

13. “KYC” stands for Know Your Customer and refers to the various norms, rules, regulations, issued by RBI including statutes/ applicable laws, from time to time, under which Bank is required to procure personal identification details and proof of address documents from the Customer as may be required from time to time for availing and / or continuation of the Bank services;

14. “SMS Password” or One Time Password (OTP)” refers to one time number of digits pass code or number of digits as prescribed under Applicable Laws that would be sent to a Customer’s mobile number registered with the Bank;

15. “SHG Members” refers to individuals possessing an account with Airtel Payments Bank, the collective names of which are duly captured in the resolution document furnished to Airtel Payments Bank and thereby permissible to deposit cash/ funds in the SHG Group Savings Account.

16. “Website” or “Site” refers to the website owned, established and maintained by Bank at the URL www.airtel.in/bank. All references to singular include plural and vice versa and the word "includes" should be construed as "without limitation".

17. Reference to any statute, ordinance or other law includes all regulations and other instruments and all consolidations, amendments, re-enactments or replacements for the time being in force or as amended from time to time.

18. Terms used but not defined will derive their meaning from Applicable Laws;

19. All headings, bold typing and italics (if any) have been inserted for convenience of reference only and do not define limit or affect the meaning or interpretation of these Terms & Conditions.

1.3. Airtel Payments Bank Self Help Group Savings Account

Airtel Payments Bank Self Help Group Account lets the SHG members open a Group Savings Bank Account and manage their day to day finances smoothly. Please refer to “Charges & Fees” section to know more about the charges applicable to SHG Savings Account. Interest Rate applicable on deposits as per the rates prevailing in the Bank.

1.4. Mode of Operation

Jointly by the Authorized Signatories – as per the resolution document submitted during SHG Account Opening. The Authorized Signatories can perform various transactions like check registration status, deposit, withdraw or transfer cash, access Account Certificate & Transaction Statement, modify membership, etc.

1.5. Eligibility

Self Help Groups, including Women SHGs, are subject to submission of the resolution containing the list of members of the SHG and the Power of Attorney authorizing the Signatories to transact on the behalf of all members/the SHG. All members and authorized signatories must have an active savings bank account with Airtel Payments Bank Limited. The resolution form must be downloaded, filled out, and duly stamped by the Gram Panchayat/Government Department. It should then be carried by the authorized signatories to the Banking Point for completing the digital Account opening process.

SHG identity document (either of):

o Letter of certification from NABARD Official empowered at the village or taluka level

o Recommendation letter from Block Development Officer (BDO) or a Class I Gazette officer

o Copy of Bank passbook

o Copy of passbook /statement of an existing Bank Account

o SHG Registration certificate

  • Mandatory documents

o Resolution document (Gram Panchayat/Government Department) in standard Airtel Payments Bank Format: https://www.airtel.in/bank/bankoffers/apbl/ResolutionDocument_SHG_210422.pdf

o Power of Attorney (signed by all members) in standard Airtel Payments Bank Format: https://www.airtel.in/bank/bankoffers/apbl/PowerOfAttorney_SHG_210422.pdf

o PAN or Form 60 (in case of no PAN)

1.6. Documents Required
  • Permanent Account Number (PAN)/ FORM60 is mandatorily to be submitted while opening of the account as per extant Reserve Bank of India Guidelines.
  • Officially Valid Documents (OVD) for SHGs
  • Resolution of the managing body of such association or body of individuals: https://www.airtel.in/bank/bankoffers/apbl/ResolutionDocument_SHG_210422.pdf
  • Power of Attorney granted to transact on its behalf: https://www.airtel.in/bank/bankoffers/apbl/PowerOfAttorney_SHG_210422.pdf
  • PAN/ FORM60 of unincorporated associations or body of individuals
  • Enrolment Form (CAF – Customer Account opening Form)

a. The collection, verification, audit, and maintenance of correct and updated Customer information is a continuous process and Bank reserves the right, at any time, to take steps necessary to ensure compliance with all relevant and applicable KYC requirements. Bank reserves the right to discontinue services/ reject applications for Bank services at any time if there are discrepancies in information and/or documentation provided by the Customer at the time of Account opening.

b. Any information (except Aadhaar), provided to the Bank with the intention of taking its services, shall vest with the Bank, and may be used by the Bank, for any purpose consistent with any Applicable Law, at its discretion.

c. If the particulars provided by the Customer do not match with details mentioned in Resolution Document, then Bank has the right to call for additional documents to the satisfaction of the Bank as per the extant KYC guidelines.

d. Bank reserves the right to decide whether cheque book can be provided as an instrument to the Customer and also the clearing, collection and settlement facility for cheques. Presently, the above facilities are not available to the Customers.

1.7. Dual Biometric Authentication based transactions
  • The transactions enabled for the SHG Group Savings Account like cash withdrawal, money transfer, Account certificate, transaction history, modification of members (including signatories) can be performed by the authorized signatories only (those signatories who are authorized to perform such transactions, on the behalf of the group, in the Resolution Document/Power of Attorney). To perform such transactions, biometric authentication of at least two signatories will have to be provided to authenticate the transaction. Without a successful biometric authentication of at least two authorized signatories, the transaction shall be declined.
  • The authorized Signatories hereby agree that:

1. They irrevocably, unconditionally and explicitly consent to provide their biometric for the purpose of user authentication from UIDAI.

2. They irrevocably, unconditionally and explicitly give their consent to the Bank for assessing their personal details from KYC documents which have been submitted at the time of opening Airtel Payments Bank Limited Account.

3. They have read and fully understood the 'SHG Terms & Conditions', in pursuant of which they hereby irrevocably and unconditionally agree and confirm to undertake, accept & abide by the 'SHG Terms & Conditions' in its entirety.

1.8. Interest

Bank pays interest monthly at published interest rates on the daily end of day balance in the Group Savings Accounts.

1.9. Extraneous Credit/Debit
  • Customer shall be liable to pay all Charges, fees, interest, late fee, return charges, any other costs wherever applicable, which Bank may levy with respect to the Customer’s Account or any transaction or services rendered and the same may be recovered by Bank by a debit to the Customer’s Account. It is further agreed and acknowledged that in case of non-availability of adequate funds in Customer's Account, the Customer authorizes the Bank to recover the Charges by debiting the Account over a period of time from any future credits, till the entire amount is recovered.
  • The Bank reserves the right and the Customer hereby authorizes the Bank to reverse any entries erroneously/extraneously passed, with or without notice to/from the Customer and to debit/credit the Account to the extent required to correct any erroneously/extraneous entries that may have been inadvertently made by the Bank.
1.10. Dormancy

In case there are no transactions initiated by Customers in their Account for a continuous period of two years (excludes system generated transactions like credit interest, debit interest), then the Account would be treated as a 'Dormant' Account by the Bank as per RBI guidelines. Customer agrees that their Account status would change to 'Active' only on Customer's Instruction in this regard and after completion of re-KYC formalities by the Customer as deemed necessary by the Bank. Customer understands that until the account status is 'Dormant', transactions through direct banking channels may not be allowed by the Bank. Members can stay a part of the Account but will need to activate their savings bank account to be able to transact. In case a member's/ Signatory's savings bank account is frozen/blocked/dormant, they will not be allowed to log in into the Account, till the concerned member/ Signatory has reactivated their savings bank account with the Bank.

1.11. Account Freeze and Closure

a. The Bank has the right to freeze the Account if it is suspected that operations in an Account are being carried out in disproportion to his/her profile and/or source of funds are not known to the Bank.

b. Bank also reserves the right to close or freeze the Account(s), for reasons which may include, but not limited to, garnishee order, attachment order by competent court of jurisdiction and competent Government Authority and quasi- judicial bodies, death of the Customer, or the Customer is declared incompetent or insolvent by a court.

c. Customer authorizes the Bank not to proceed with opening his/her Account or close his/her Bank Account in the circumstances where there is an intimation on high occurrences of dishonored payments from Customer’s Account or if the Bank is not able to verify Customer’s identity and/or unable to obtain the necessary documentation of the Customer for reasons, including but not limited to, not extending cooperation to the Bank by the Customer or if the data/information provided by the Customer is not reliable.

d. Notwithstanding anything contained elsewhere, the Bank reserves the right to suspend/discontinue its products/services to the Customer and/or to severe its banker-customer relationship with the Customer and/or to refuse or delay processing of transactions initiated by the Customer, at any time, for any cause, including, but not limited, to the following:

i. For any violation or suspected violation of the Applicable Laws including rules, regulations, orders, directions, notifications issued by RBI from time to time or for any violation of the terms and conditions mentioned in these terms.

ii.   For any discrepancy or suspected discrepancy in the particular(s), documentation or Enrollment Form provided by the Customer;

iii. To combat potential fraud, sabotage, willful destruction, money laundering activities, threat to national security, for any other force majeure reasons etc;

iv.  If the same is due to technical failure, modification, upgradation, variation, relocation, repair, and/or maintenance due to any emergency or for any technical reasons.

v.  If the same is due to any transmission deficiencies caused by topographical and geographical constraints/limitations;

vi.  If the mobile connection with which the Customer's Bank product/service is related ceases to be operational or in the Customer's possession or control.

vii. If the Customer indulges in any abusive or aggressive or threatening behavior or any act or any intimidation or harassment of any kind (be it verbal or physical or written) against any employee / representative / agent of Bank.

viii. If Bank believes, in its reasonable opinion, that cessation/ suspension is necessary.

e. Notwithstanding anything contained herein, Bank further reserves the right to apply freeze on the Customer’s Account without any notice or intimation to Customer, as the case may be from time to time, until further notice from the Bank.

1.12. Indemnity
  • The Customer agrees to indemnify, defend and hold harmless the Bank and/or related parties from any and all claims, losses, damages, penalties, fines, liabilities, costs and expenses, including and without limitation, legal fees and expenses, arising out of or related to (i) the use or misuse of the Bank services; (ii) any violation of these Terms and Conditions; and/ or (iii) any breach of the representations, warranties, and covenants under these Terms and Conditions.
  • If at any time it is found that the Customer has engaged or is engaging in any act or omission to defraud the Bank, its affiliates, users or otherwise engages in unlawful, fraudulent, suspicious or other activities which suggest malafide intent of the Customer, whether to avail benefits of any offer, cashback, reward or incentive given by the Bank or otherwise, and/or which activities are detrimental to the Bank’s interest, the Bank reserves its right to claw-back or recover the benefits of such offer, with or without intimation to the Customer, at Bank’s sole discretion, by debiting the Account. This right is in addition to any other right or legal recourse that the Bank may have under Applicable Laws and/ or under these Terms and Conditions.

1.13. Customer Liability/Obligations

a. Customer consents to conduct transactions and receive communications, notices and information from the Bank electronically, whether sent by e-mail or other electronic means. Electronic communications shall be deemed to have been received by Customer when Bank sends an electronic communication to Customer’s e-mail address/mobile number as per Bank’s records, or when Bank posts an electronic communication on the Bank’s application.

b. Bank may send any communications/letters etc. through courier/registered post/messenger/email/SMS/in app notifications or through any other mode at its discretion and Bank shall not be liable for any delay arising there from or for any errors or issues in the address/mobile number as provided by Customer. The same shall be the sole responsibility of the Customer.

c. The Customer shall intimate Bank about change in any information, including but not limited to change in address etc. within one week along with such proof of change as per the KYC documents prescribed by the Bank and further provide any information and document that Bank may request from time to time. Electronic transaction services to the Customer may be restricted in case of invalid mobile number. In case Customer fails to intimate the change in address, Customer shall be responsible for any non-receipt of communication/deliverables or the same being delivered at the old address in the records of Bank.

d. The Customer shall not use the Bank services for any purpose that might be construed as contrary, illegal or repugnant to any Applicable Law or Bank policy or public policy or for any purpose that might negatively prejudice the goodwill of the Bank or adversely affect the Bank’s interests.

e. The Customer is required to examine the entries in the Account statement on receipt, and draw the attention of the Bank within 15 (fifteen) days with respect to errors or omissions (if any) in the Account statement of Customer, falling which it would be deemed as correct. The Bank does not accept any responsibility for any loss arising out of failure on the part of the Customer to carry out examination of entries in the statement and to point out such error and/or omission within 15 days from the date of the statement.

f. By registering for or using the Website or the platform of the Bank or downloading the Bank application, Customer agrees to be bound by these Terms and Conditions and various products or services offered by the Bank. If the Customer does not accept these Terms and Conditions, he/she will not be able to use the Website or the platform or application of the Bank for availing any banking service of Bank.

g. The Customer agrees and understands that Bank reserves sole and absolute discretion to accept or reject the Customer’s application for opening and maintenance of the Account and/or for availing of banking products and/or services so offered by the Bank and that the Bank's decision in this regard would be final. The Customer further agrees that the availment of and/or maintenance and/or operation of the Account and/or banking products and/or services so offered by Bank shall be governed by various policies and/or procedures and/or standards of the Bank, as updated periodically, and that the Bank's decision in this regard would be final. The Customer shall execute all necessary documents/forms and/or furnish all information and/or comply with all the requirements so communicated by the Bank from time to time.

h. Customer agrees that Bank may, at its discretion, engage the services of Business Correspondents (hereinafter referred to as "BC") for extension of banking and financial services so as to ensure greater financial inclusion and increasing the outreach of the banking sector.

i. Bank reserves the right to record telephonic conversations with Customers for internal quality control purposes and as an evidence in case of any disputes and the Customer has no objection to the same.

j. Customer must contact the Bank immediately by raising a request through the Contact Information as provided herein, if he/she believes that his/her Account is compromised, or if someone else knows his/her passcode or other security information. Customer must report the misuse of his/her Account to the police and lodge a First Information Report ("FIR"). Customer shall be liable for all losses or any misuse that have happened with his/her consent or knowledge or due to Customer’s gross negligence or malicious intent.

k. Customer represents that the Customer is of sound mind and not a minor, insane, idiot and/or is not suffering from any mental disability, mental retardation, mental illness or is suffering from autism, cerebral palsy, etc. or such like mental issues which renders him unable to operate the Account himself. Customer also agrees and represents that in the event, the Customer suffers from any such illnesses or disability, the Customer and/or the Customer’s legal representative (in case the Customer is completely disabled) will inform the Bank forthwith in writing, and Bank shall take appropriate action in good faith.

l. Customer agrees and understands that the Customer is entitled to maintain only one Account with the Bank. If the Customer has any other existing second and/or duplicate Account already with Bank, the Customer shall report the same to Bank and raise a request for closure of such second/duplicate wallet within 30 (thirty) days of opening of such second/duplicate wallet. The Customer agrees and understands that Bank reserves right to close such second/duplicate Account with intimation to the Customer in case the same comes to the attention and/or knowledge of Bank.

m. Customer agrees to maintain minimum balance in his/her Account as may be prescribed by Bank from time to time. Penal charges as mentioned in the schedule of charges may be charged, as and when applicable. for not maintaining minimum balance as per the RBI’s Master Circular on customer service.

n. The Customer is aware and understands that the Account maintenance formalities is subject to change from time to time and the Customer hereby agrees to comply with the same at all times.

o. The Customer agrees and authorizes Bank to the levy of monthly account maintenance Charge(s) for the Account and deduction from the Account. In case the Charge(s) are not paid by the Customer for a particular month, the Bank reserves the right to recover the dues in subsequent months.

p. The Customer shall at the time of opening the Account also disclose the details of the nature of any other banking relationship that it has with the Bank.

q. Customer acknowledges that the transaction requests raised through the Bank shall fail or/and not be processed in case there are insufficient funds held in the Account with the Bank.

r. The Customer undertakes and agrees to keep the password/s provided/chosen by the Customers absolutely and strictly confidential and is bound by any transaction which is authenticated by Bank on the usage of correct passwords/identities. All the password chosen by the Customer would require to have such number of minimum characters or strings as mandated by Bank from time to time

1.14. Confidentiality

The Bank will on best effort basis ensure that Customer transactions and information remain secure and confidential in accordance with the internal IT security policies and/or privacy policies of the Bank.

1.15. General Conditions of Bank Service

a. Notwithstanding anything, once Bank allots an Account number to a Customer it is not subject to change in any case including a Customer availing mobile number portability services or changing his mobile number and the same shall not be reassigned to any other Customer even if he/she possess the same mobile number.

b. The Customer may avail Bank services through mobile or internet banking and through Banking Points, subject to the terms and conditions applicable to Internet and Mobile banking. The list of Banking Points, any limits pertaining to the Account and methods of crediting Bank Account are subject to change as per discretion of Bank without any prior intimation to the Customer.

c. Basis the Customer consent, Bank will open an account with Suryoday Small Finance Bank (SSFB), in accordance with the Applicable Laws and sweep out the excess balance to the SSFB Sweep Account as per the terms specified below. The Customer understands that the Bank will be the primary channel for Sweep Account Operations.

d. Account balance shall not exceed INR 1,97,000 (Rupees One Lakh Ninety Seven Thousand only) or such other amount as may be allowed by RBI, from time to time, at the end of the day once the Sweep Out Account has been opened as per Customer’s consent. As long as the sweep out account is not opened, the Account balance limit will be INR 1,92,000 (Rupees One Lakh Ninety Two Thousand only) w.e.f 1st August 2024.

e. Customer understands that, the Bank would consider acceding to the fund transfers requests of the Customer within or external to the Bank, preferably through immediate payment service (IMPS) and resort to other modes only when IMPS is unavailable on best efforts basis.

f. The Bank shall reserve the right to close / temporarily block/ freeze the Account of any Customer.

g. Bank shall provide its services on best effort basis. Further, Bank reserves the right to suspend/discontinue any of the Bank services at any time, for any cause.

h. The Customer is permitted to maintain and operate only one Bank Account.

i. Bank does not sponsor any particular product or any business unrelated to banking and any payment for purchase of goods and services by using the Bank’s services will be confined to payment arrangement with such entities or its subsidiaries/associates/principal.

j. The Customer is aware that the limits for loading in his Account using any payment option can be revised by the Bank based on various factors or parameters as determined by the Bank from time to time. For instance, the Bank may impose load amount restrictions or limits within particular periods, or to particular customers in a daily, weekly or monthly fashion. The Customer agrees to be bound by such restrictions/limits imposed and shall strictly comply with them at all times. Such limits will be informed by the Bank to such Customers from time to time.

k. Customers can get “CUSTOMER PROTECTION POLICY” and “GRIEVEANCE REDRESSAL POLICY" in Hindi or other regional languages by calling our customer care center at 1800-23400.

l. Bank deposits are covered under the insurance scheme offered by Deposit Insurance and Credit Guarantee Corporation of India (“DICGC”) subject to certain limits and conditions. For further details on the deposit insurance provided by DICGC, please visit - www.dicgc.org.in.

1.16. Declarations by the Bank

a. The Bank shall not be responsible for any acts or omissions of any third party including merchants and all Banking Points, with regard to services which are not expressly authorized by the Bank.

b. The Bank shall not be liable to Customers and/or any person for any delays, loss of business, profit, revenue or goodwill, anticipated gains (included opportunity loss), damages, fees costs, expense, etc. or for any indirect or consequential loss, howsoever arising, on the Bank Account being unavailable/usage of the Bank services or otherwise.

c. The Terms and Conditions herein shall be subject to the notifications/ guidelines issued by RBI, from time to time and shall stand amended to the extent such notifications.

d. All transactions initiated by the Customer are instantaneous in nature and cannot be reversed/cancelled/stopped once initiated either through mobile or internet banking. Bank shall not be held liable for not honoring such request to reverse/cancel/stop.

1.17. Grievance Redressal

In case the Customer has any complaint relating to the features of any of the Bank services that the Customer holds and/or avails of, Customer can approach the Grievance Redressal Cell within the Bank at grievance.officer@airtelbank.com for a resolution and if he/she does not get a satisfactory response within 30 days of lodging the complaint, then, under the Banking Ombudsman Scheme 2006, such Customer can approach the Ombudsman appointed by the RBI, in charge of the region where he/she has an Account, details of which are available at www.bankingombudsman.rbi.org.in.

1.18. Governing Laws

These Terms of Service (Terms & Conditions) and/or operations in the Accounts of the Customer maintained by the Bank and/or the use of services provided through Internet Banking and Mobile Banking Services are construed to be governed in accordance with the laws in India. Bank accepts no liability whatsoever, direct or indirect for non-compliance with the laws of any country other than that of India. The mere fact that Internet Banking and Mobile Banking Service can be accessed through Internet or mobile application by a Customer from a country other than India shall not be interpreted to imply that the laws of the said countries govern these Terms of Service (Terms & Conditions) and/or the operations in the Accounts of the Customer through Internet and/or the Use of Internet Banking and Mobile Banking Services. The Customer agrees to abide by prevailing laws in respect of Internet Banking and Mobile Banking Services applicable in India. It is the responsibility of the Customer to comply with any regulations prevailing in the country from where he/she is accessing the Internet. All disputes shall be subject to the jurisdiction of the Courts in New Delhi (India). The Bank however, may, in its absolute discretion commence any legal action or proceedings arising out of these terms in any other court, tribunal or other appropriate forum, and the Customer hereby consents to that jurisdiction.

1.19. Additional Terms and Conditions

a. In the event of any dispute, the Bank’s records shall be taken as the conclusive evidence of the transactions carried out through use of its services.

b. The Bank may publish notices of general nature which are applicable to all its Customers on its Website or on its application, or on the Customer's email address or in any other mode as may be decided by Bank. Such notices would have the same effect as a notice served individually to each Customer.

c. The Bank shall send all Customer communications by SMS and the SMS shall be deemed to have been received by the Customer after they have been submitted for delivery to the mobile phone operator. The Bank, at its own discretion, may also contact the Customer, for all purposes necessary for providing & improving its services and suggesting any additional services.

d. The Bank will in no way be held responsible or liable for any delay, failure and/or untimely delivery/fulfillment of any services provided by any third party service providers including telecom service providers due to but not limited to network congestions, network failure, systems failure or any other reasons beyond the reasonable control of the Bank or its service provider(s) resulting into failure or delay of Bank Services.

e. The Account opening formalities are governed by the policies of Bank and may be revised from time to time and may require Customer/s to submit duly filled application form/s along with  officially valid documents as stipulated under Applicable Laws including Master Direction - Know Your Customer (KYC) Direction, 2016 issued by RBI (“KYC Norms”) / Anti-Money Laundering (AML) standards/Combating of Financing of Terrorism (CFT)/Obligation of banks under Prevention of Money Laundering Act, 2002 (PMLA), including Permanent Account No. (PAN) or Form 60/ Form 61 from time to time (in case the Customer does not have a PAN), to the satisfaction of the Bank. It may also require usage of Aadhaar based authentication for obtaining KYC details from UIDAI database. Any transactions undertaken from this Account shall be in compliance of all the FEMA rules, regulations or notifications thereunder.

f. After the opening of Account, in compliance with the extant Applicable Laws, Customer agrees to submit the KYC documents again at periodic intervals, as may be required by the Bank. Bank will not be responsible or liable for any violation by the Customer of Applicable Law. Customer hereby declares that Customer name does not, at any time, appear in the consolidated list of terrorist Individuals/ organizations as circulated by the Government Authorities from time to time.

g. All services will be provided by Bank on a best effort basis and Bank will not be liable for any consequences arising out of service disruption as long as the disruption is not excessive and within reasonable limits.

h. These terms and conditions are to be read in conjunctions with ‘Terms & Conditions for Internet Banking and Mobile Banking for Customer of Airtel Payments Bank Limited’.

1.20. Third Party Products

a. If the Customer opts for any of third party products facilitated by the Bank/offered by any third party partner in tie-up with the Bank viz. Insurance Products, Mutual Funds, Loan Products etc., Customer undertakes to provide his/her consent to the Bank for sharing requisite customer related information with the third party service provider as per RBI Master Circular on customer service in Banks dated July 01,2015 under Customer confidentiality obligations or those to be issued/modified by RBI from time to time. Customer also agrees to abide by the terms & conditions laid down by such third party service providers.

b. Bank would be offering/distributing insurance products as a corporate agent and in event of servicing of the policy or claim settlement, the Customer has the option to approach the third party directly or the Bank can assist them in servicing the request or claim. The role of Bank would be to process the request or claim as per standard operating procedures laid down by the third party partner and the liability of the settlement of the request or claim lies with the third party partner. The Customer shall not hold the Bank liable/ responsible for rejection or any depreciation in the claim by the third party insurance company. Bank shall be guided by the regulatory guidelines issued by IRDAI with respect to the responsibilities to a Customer as a corporate agent.

1.21. Intellectual Property Rights

a. Bank is and shall remain absolute owner of all intellectual property rights belonging to it and shall have the right to not return the application, the photographs, information and/or other documents which have been submitted by the Customer to the Bank.

b. No part or parts of Bank’s website/Application may be reproduced, distributed, republished, displayed, broadcast, hyperlinked, transmitted, adapted, modified to create derivative works or otherwise commercially exploited in any manner or by any means or stored in an information retrieval system without Bank's prior written permission. Customer may view, print or use Bank's content strictly for personal, non-commercial use only, provided further that Customer does not modify the content and that Customer retains all copyright notices and other proprietary notices contained in the content. The trademarks, service marks, and logo ("Trade Marks") used and displayed in or through Bank's application/Website are registered or unregistered Trade Marks of Bank/others (as applicable). Nothing in Bank's application/Website will be construed as granting, by implication, estoppels, or otherwise, any license or right to use any Trade Marks displayed in or through Bank's application/website, without Bank's written permission.

Bank, or its licensors, own all right, title and interest, including, but not limited to all copyright, trademark, patent, trade secret or other proprietary rights (hereinafter “IP Rights”), in and to the platform, services, various products including wallet or usage data. Customer shall not reproduce, distribute, transmit, modify, create derivative works, display, perform or otherwise use the platform, services or products or any of the IP Rights, or attempt to reverse engineer, decompile, disassemble, or derive the source code for the platform, its products/services to create a competing product. Unauthorized use of "Airtel" or “Airtel Payments Bank” as a word, trademark, symbol, device mark or word mark, is strictly prohibited. All rights are expressly reserved by Bank to use the brand of "Airtel" or “Airtel Payments Bank” in all its forms and variations.

1.22. Severability

If any part of this Terms and Conditions is adjudged void or inoperable for any reason, the same shall be severed from the remainder of the Terms and Conditions and only that portion of this Terms, and Conditions that is specifically adjudged void or inoperable shall cease to govern the relationship between the Bank and the Customer.

23. Jurisdiction

The Courts at New Delhi shall have exclusive jurisdiction in respect of any dispute regarding the use of Bank service including the interpretation and execution of this Terms and Conditions or any other document executed by the Customer or the Bank with respect to Bank service.

1.24. Warranty

a. No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, satisfactory quality or fitness for a particular purpose, is given in conjunction with Bank's products/services or any data/content. While Bank may apply such technology as it deems fit to ensure the security of and prevent unauthorized access to its products/services, Bank does not warrant that products/services or any content/data will be provided uninterrupted or free from errors or that any identified defect will be immediately corrected. Further, no warranty is given that products/services or any data/content are free from any computer virus or other malicious, destructive or corrupting code, agent, program or macros. Bank provides the products/services on an "as is", "where is", "with all faults" basis.

b. Customer acknowledges that he/she has not solely relied on any representation/warranty made by the Bank, service providers, subcontractors or agents and has made independent assessment of Bank's products/services. It is Customer’s responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the platform or on the Internet generally. Except for Bank's service providers, subcontractors and agents, no person or entity who is not a party to these terms will have any right to enforce these terms, regardless of whether such person or entity has been identified by name, as a member of a class or as answering a particular description. For the avoidance of doubt, this will not affect the rights of any permitted assignee or transferee of these Terms.

The Customer agrees and acknowledges that the banking solutions and /or services being provided by the Bank may not be uninterrupted or error free or free from any virus or other malicious destructive or corrupting code, program or macro. The Customer also understands and acknowledges that there may be downtime, network congestion, outages, scheduled maintenance, or such other events beyond the reasonable control of Bank and Bank shall not be responsible for the same. Bank hereby specifically disclaims any representations, endorsements, guaranties, or warranties, express or implied, including, but not limited to, the implied warranty of sale-ability or fitness for a particular purpose and non-infringement of intellectual property rights.

1.25. Contact Information
  • Call Center: 1800-23400. Customer Call Center / IVR will be available in Hindi, English and Major regional languages.
  • Email: wecare@airtelbank.com