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Airtel DTH error code

How to resolve DTH error code & its types – Airtel Troubleshoot


With Airtel DTH, you will get a seamless DTH connection that provides you with an amazing TV viewing experience. While we are always doing our very best to ensure your TV connection is optimal, the services do get affected at times. Now, at times we do have some control over such instances, and other times, we don’t. However, rest assured, we will always be there to fix or resolve your DTH connection. Now, in case your TV has come up with an Airtel DTH error code, we have compiled a list for you to understand what has gone wrong.

Here is the list of Airtel DTH error codes that will help you immensely. We’ll cover error code B001 in Airtel DTH, Airtel DTH error code 4 and error code 6 in Airtel DTH. Airtel DTH not working? We hope these solutions will help you out.

Airtel DTH error code B001

Error on the TV screen: NO SIGNAL (Error: B001)

Reasons for the error:

  1. Heavy rainfall conditions or extremely cloudy skies
  2. The dish is not perfectly aligned
  3. Issue with the cables or connectors in the HD set top box
  4. Any obstacle in front of the dish

How to troubleshoot:

  1. One of the first things that you should do is check the weather. If you see it is cloudy or rainy, then just wait for the conditions to get better.
  2. If there are any obstructions around the dish, kindly remove them.
  3. Check and reset all cable connections if needed.
  4. Restart the setup box.
  5. In case you aren’t able to see the default channel (099) or recharge info (121) then please get in touch with the call centre.

Airtel DTH error code 2

Error on the TV screen: Please check, viewing card is not inserted properly in Set top box (Error Code:4)

Reasons for the error: This code turns up when the viewing card isn’t inserted into the set top box properly or is not being detected by the set top box.

How to troubleshoot:

  1. Pull out the viewing card from the set top box but do so very gently.
  2. Wipe the card with a dry cloth and insert it again
  3. While inserting, make sure the gold chip is facing down, and the arrow is towards the box
  4. In case the issue still exists after this, please get in touch with Airtel customer care.

Airtel DTH error code B001

Airtel DTH error code 4

Error on the TV screen: This channel is not subscribed by you (Error: 4)

Reasons for the error: You are trying to view a channel which isn’t there in your subscription plan.

How to troubleshoot:

  1. To watch what’s in your channel, you will have to add a top up. Or get a channel pack upgrade.
  2. If you want to add a top up, just send an SMS to 54325 with the text Add <top up name>, from your registered mobile number.
  3. In case you want to upgrade the package, please get in touch with Airtel’s customer support executives.

Airtel DTH error code 6

Error on the TV screen: Account is suspended due to low balance (Error Code: 6)

Reasons for the error: This error message pops up when your account balance is less than zero.

How to troubleshoot:

  1. You will have to recharge your account immediately.
  2. After you have completed the recharge, make sure that the set top box is kept on for at least 20 minutes.

If you see any of the above error messages on your TV screen and don’t know what steps to take, then these troubleshooting guides will help you. However, if you are unable to fix it, or think there’s a bigger problem, then we suggest getting in touch with the Airtel customer care.

We hope this guide was helpful to you in solving the issues related to your Airtel DTH connection.

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