We aim to resolve all complaints at the first point of contact. In case you don't get satisfactory resolution of your query / complaint at the customer service centre you can get in touch with our Nodal Team with your complaint reference number and details of grievance.
Working Hours: Monday to Friday; 9:30 am to 6:30 pm
If the resolution provided for the complaint is not satisfactory, then you may choose to file an Appeal with the Appellate Authority either directly to the Appellate Authority through email or facsimile or post or in person, or through the Consumer Care Number of the complaint centre.
Points to remember:
a) The working hours for Appellate Authority are between 9:30 am to 6:30 pm from Monday to Friday.
b) While raising an appeal to the Appellate Authority, the complaint details (Service Request No) shared by the complaint centre should be available.
c) The appeal should be filed within 90 Days of the expiry of the complaint or request resolution time specified by the complaint centre.
d) The Appellate Authority will provide a Unique Reference number within 3 days of reporting the issue.
The Appellate Authority will revert with resolution within 39 days from the date of filing the appeal.
Download TRAI format (Delhi NCR, UN, UP East & West, West Bengal)
Download TRAI format (AP, Chennai, Gujarat, KK, Rajasthan, ROM)
Download TRAI format (Kerala, TN, MPCG, Mumbai)
Terms & Conditions
*A customer who pays online should not pay any amount to any FE or airtel executive - who commits reversal or do not have online CAF number which gets generated online.
*Broadband connectivity is subject to on ground feasibility at installation address – in case feasibility is not available charged amount will be reversed to the customer within 30 working days