Introducing Business Self-care Portal

A single login platform to help you manage your company connections with ease. Available functionalities are:

• View & pay invoices
• Allocate payments
• View payment history
• Upload TDS certificate

Self-care FAQs:

Overall features:

1. What features are available in Airtel business self-care portal?

Airtel business self-care portal enables you to monitor & manage all your company connections through a single login.

 

Available features:

• View & pay invoices

• Allocate payments

• View payment history

• Upload TDS certificate

Upcoming features:

• View connections inventory

• Track usage

• Register service requests

• Track status of requests

 

2. Can I check details on my company paid mobile and data card connections on the portal?

Yes. Invoice & Payment details are available.

 

3. Can I see Fixedline/Data connections details in the portal?

Currently invoice & payment details of company paid mobile and data card connections can be accessed through the portal. Data & fixedline connections will follow very soon in our upcoming web version.

 

4. Which all browsers are compatible for Airtel business selfcare portal?

Google Chrome, Safari & Mozilla Firefox.

 
Billing related:

1. How can I view outstanding invoices in the portal?

a. Login to Airtel Business portal (https://www.airtel.in/business/selfcare-login/)

b. Click on the arrow next to “outstanding invoices” on landing dashboard.

You can also view the same by clicking on “invoices” tab & choosing “outstanding” as a filter in status.

 

2. How can I view overdue (unpaid beyond due date) invoices?

a. Login to Airtel Business portal (https://www.airtel.in/business/selfcare-login/)

b. Click on arrow next to “overdue invoices” on landing dashboard.

You can also view the same by clicking on “invoices” tab & choosing “overdue” as a filter in status.

 

3. How can I get invoice pdf?

Here are the steps to access invoice pdf:

1. Find invoice ID for which pdf is required. This can be done by either scrolling through invoice list or by directly searching for invoice through search option under “invoices” tab

2. Click on the arrow against required invoice ID

3. Click on email icon for sending a copy of invoice pdf to your registered email id

 

4. How can I email/download connection wise invoice?

Connection level invoice pdfs can be downloaded by clicking on download icon against mobile/data card connection.

 

5. My invoice is not available on the portal

This could be due to any of the below reasons:

a. Current month invoices are available for download after 3 days of bill generation

b. Only Last 12 months invoices are available on the portal

If you are unable to download the current month invoice even after 3 days of bill generation, or you want an invoice that is more than 12 months old, write to us at enterprise@in.airtel.com

 

6. How much time does it take to download the invoice/ I have not received the invoice on email.

It can take up to 2 hours to get the invoice in your email.

 

7. How can I send connection invoices to the users?

Connection level invoice pdfs can be sent directly to respective users by clicking on the email icon next to mobile/data card connection.

 

8. How can I configure summary report?

1. Login to Airtel Business portal (https://www.airtel.in/business/selfcare-login/)

2. Click on configure summary report button on landing page

3. Drag & drop “optional fields” to “My fields” to add them in report as per requirement

4. Rearrange fields in “My fields” by dragging field & dropping in required location

5. Click on “save & continue” to proceed

6. Select invoice month for which summary report is required & click on “Submit”

The requested report will be available for download within 4 hrs and you will be notified via email.

 

9. How can I download summary report?

Once requested report is ready for download, “download summary report” option is enabled. Click on the same to download the report on your system.

 

10. Requested summary report is not available.

This can happen if the requested invoices have not yet generated.

Re-try after some time. If issue persists even after 24 hrs, please reach out to us at enterprise@in.airtel.com

 

11. What is Outstanding/Overdue/TDS Pending/TDS Validation/Paid in my invoice status?

A: Invoice can be tagged under any of the below mentioned status:

1. Outstanding- Unpaid Invoice within due date

2. Overdue- Unpaid invoice beyond due date

3. TDS pending- Invoice with zero due amount against which TDS has been declared but certificate upload is pending

4. TDS validation-- Invoice with zero due amount against which TDS has been declared & certificate has been uploaded but pending validation

5. Paid- Completely paid invoice. If TDS was declared against the invoice then certificate has been successfully validated.

 
Payments related:

1. How to pay online for the invoices?

1. Login to Airtel Business portal (https://www.airtel.in/business/selfcare-login/)

2. Click on “pay now”

3. Select mode of payment as “net-banking”

4. Select bank

5. Respective bank page will open through payment gateway.

Once transaction is completed, you will receive a success message & email notification with payment summary.

 

2. How to make partial payment?

1. login to Airtel Business portal (https://www.airtel.in/business/selfcare-login/)

2. Click on “Pay Partially”

3. Select reason for making partial payment & fill required details

4. Select mode of payment as either “net-banking” or “Cheque”

5. As per mode selected fill required details & complete transaction

 

3. How to declare payment for open invoices?

1. Login to Airtel Business portal (https://www.airtel.in/business/selfcare-login/)

2. Click on “already paid” against invoice or billable ID.

3. You can choose to declare complete payment or partial

4. Select payment mode as either “net-banking” or “Cheque”

5. Fill required details & click on submit.

6. You will shortly receive a confirmation of receipt of details with summary & ticket raised for payment posting

 

4. How to allocate payment to open invoices?

1. Login to Airtel Business portal (https://www.airtel.in/business/selfcare-login/)

2. Click on “allocate payments” on landing page

3. Select payment which you wish to allocate

4. Select invoices against which payment has to be allocated

5. Select if amount is to be allocated against full invoice amount or partial.

6. If partial select reason and fill the required details

7. Click on submit to allocate.

You will receive a confirmation receipt along with the summary details.

 

5. How can I view the payment history?

1. Login to Airtel Business portal (https://www.airtel.in/business/selfcare-login/)

2. Scroll to bottom of landing page

3. Click on arrow next to “Last payments”.

You will be able to see last 12 months payment with details. To view invoice wise payments, click on the arrow against required payment ID.

 

6. I am unable to see the invoice I have paid under status ‘Paid’ in self-care.

Only Invoices of last 12 months which have been fully paid will reflect as “paid” in self-care.

 

7. Can I pay through a Post Dated cheque?

Post Dated Cheque are allowed only till 15 days from current date.

 

8. How much time it takes to credit the payment in the account?

Payment gets credited to your Airtel account within 5 working days.

 
TDS related

1. How to deduct TDS against open invoices?

1. Login to Airtel Business portal (https://www.airtel.in/business/selfcare-login/)

2. Select invoice(s) for which TDS needs to be deducted

3. Click on partial payment & select reason as “TDS”

4. Fill the required details & continue

5. Pay for remaining balance amount via “Net-banking” or “Cheque”

 

2. How to upload TDS certificate against TDS pending invoices/How to assign invoices to TDS certificate?

1. Login to Airtel Business portal (https://www.airtel.in/business/selfcare-login/)

2. Click on “Upload TDS” on dashboard

3. Select the invoice(s) against which certificate needs to be uploaded & click on assign

4. Validate the TDS amount declared. You can edit the same if required & click on “upload certificate”.

5. Enter certificate details

6. Upload certificate in pdf/jpeg format and click on Submit.

 

3. How to upload multiple TDS certificates for single invoice?

1. Login to Airtel Business portal (https://www.airtel.in/business/selfcare-login/)

2. Click on “Upload TDS” on dashboard

3. Select the invoice(s) against which certificate needs to be uploaded & click on assign

4. Validate the TDS amount declared. You can edit the same if required & click on “upload certificate”

5. Merge TDS certificates in single pdf/jpeg file & upload the same.

6. Enter details of all the uploaded certificates on the left panel.

Please note that option to upload multiple certificates will only appear if multiple TDS declarations have been made against a single invoice.

 

4. What is TDS validation?

TDS validation is the status of invoice with zero due amount against which TDS has been declared, certificate has been uploaded and it is pending for validation.

 

5. How can I update TAN number?

TAN number can be updated against any invoice while making a partial payment.

Once reason for partial payment is selected as TDS, fill the required TAN number against selected invoices. You can choose to update single or different TAN number against all invoices.