We are a fun-loving, energetic and fast growing company that breathes innovation and strives to give an unparalleled experience to our customers and win them for life.

One in every 24 people on this planet is served by Airtel. We are a true Indian MNC, operating out of 17 countries across Asia and Africa. Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow. We hire people from every realm and offer them opportunities that encourage individual and professional growth. Here, at the worlds third largest mobile operator, you will be working with the best minds in the business, to deliver solutions that truly enrich the lives of our customers.

We are always looking for people who are thinkers & doers. People with passion, curiosity & conviction, people who are eager to break away from conventional roles and do jobs never done before

  • Identification, prioritization, monitoring, tracking and follow-up with Network planning teams and NEET till closure as per network call resolution process
  • Reduction in the identified problematic sites
  • 100% adherence to the network call resolution process
  • Analysis of Walk test for In-Building Systems (IBS) and optimization of the network
  • Analysis of cluster drives and providing solutions for drop cases, LTE integrity, LTE retainability, and throughput issues
  • Performing LTE pre-launch and post-launch network optimization, different markets including TEMS drive analysis, neighbour relation, tilt and parameter optimization
  • Planning of RF parameter, hardware configuration & field level changes in Ericsson
  • Analysis of RRC attempts, RRC Failures, CS/PS RAB attempts, CS/PS RAB failures, Data only & Data voice Drives
  • Analyzing UE traces (UETR) and wireshark captured traces for identifying the throughput issues
  • Staying updated with the features and behavior of 4G devices
  • Carry out basic parameter checks such as RSRP, SINR, and throughput during the test
  • Motivate and drive stakeholders for continual improvements in process KPIs
  • Improving end to end customer service experience
Educational Qualifications
  • B. Tech / B.E.
Work Experience
  • 6 - 10 years

In this position, you will be responsible for driving the 4G network optimization, new towns rollout and complaints resolution. Additionally you will also be responsible for driving 4G KPIs improvement, optimization & site wise performance monitoring on a regular basis along with analysis of the 4G customer complaints and frontend with internal team for end to end delivery of the solutions.

value

Alive

Think big to achieve big. Dream the impossible.

value

Inclusive

Believe something should exist? Make it. It’s in our nature to innovate.

value

Respectful

Believe something should exist? Make it. It’s in our nature to innovate.

Meet the Team

team

Randeep Singh Sekhon

Director Networks & CTO

With his unique mix of business leadership experience and deep technology understanding to drive business success, Randeep is transforming the position of mobile operators from access providers to digital lifestyle providers delivering value to its customers via a customer first and digital first strategy.

team

Sandeep Gupta

Head Strategy & Architecture - Radio & Core

Sandeep is currently leading strategy and engineering for Airtel's wireless network in India. He holds 25+ years of experience in solution marketing, technical sales and product management.

team

Atul Sachdeva

Head - Wireless Planning

Atul is a seasoned telecom leader and strategist in the faster than ever converging domain. He has expertise in technology solutions and architecture, product positioning, network planning with a view of the changing device ecosystem and end customer requirements.

team

Manish Gangey

Head - Network Architecture and R&D

Manish comes with an intense entrepreneurial & leadership experience with startups & enterprise. He has a thorough understanding of the Indian high technology market, government policies and their impact on business.

team

Ajay Jain

Head - NOC & Digitization

Ajay comes with 27+ years of experience of leading and driving business excellence. He brings in engineering expertise, a pragmatic approach, and perseverance to the table.

team

Pankaj Arora

Head - Butterfly Transformation Program

Pankaj is leading the IT vertical in Airtel along with handling product development, strategic planning and program management, transformation projects, enterprise and solution architecture, pre-sales, portfolio & partner management.

team

Sawan Gupta

Head - 4G SON & Geo

Sawan works on wireless strategy, architecture & engineering. With his 10+ years of experience in Airtel, he is working on emerging technologies, solution and services.

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