We are a fun-loving, energetic and fast growing company that breathes innovation and strives to give an unparalleled experience to our customers and win them for life.

One in every 24 people on this planet is served by Airtel. We are a true Indian MNC, operating out of 17 countries across Asia and Africa. Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow. We hire people from every realm and offer them opportunities that encourage individual and professional growth. Here, at the worlds third largest mobile operator, you will be working with the best minds in the business, to deliver solutions that truly enrich the lives of our customers.

We are always looking for people who are thinkers & doers. People with passion, curiosity & conviction, people who are eager to break away from conventional roles and do jobs never done before

1)     Lead the NOC operations in the shift
2)     Network Alarm monitoring, timely notification and raising Trouble Ticket
3)     Ensure Service Assurance and Service Delivery as per SLAs, and provide L2 support.
4)     Wet plant performance monitoring and analysis.
5)     Repair coordination and testing.
6)     Ensuring the resolution of TTs as per timelines.
7)     Ensure timely notification, impact list preparation.
8)     Provisioning of the circuits as per the Work Orders in stipulated time
9)     Preventive checks / routine maintenance of the EIG Network
10)  Effective co-ordination with Suppliers for resolution of issues.
11)  Effective co-ordination with Cable landing and Terminal Stations
12)  Escalations as per processes.
13)  Performance and MIS reports.
14)  Ensure 100% process compliance to agreed SLA’s for Service Assurance and Service delivery.
15)  Effective communications to all stakeholders, Escalations as per processes

<u>Major Challenges :</u>
Sound knowledge in Optical technology, Submarine cable system, DWDM, SDH and OTN
Hands-n experience in Network Management systems used in Submarine cable systems.
Maintaining Agreed SLAs in service assurance and service delivery.
Communication with geographically and culturally diverse stakeholders.

Prime: Final Decision Making authority, accountable to the Management
1)Service assurance
2)Service Delivery
3)Preventive maintenance
4)Performance and MIS Reports

Shared: Decisions reached jointly with peers on a collective basis
1)Database maintenance

Contributory: Makes a major contribution to a decision or policy judgment reached by others
1)Consortium reporting
-         Technical Skills: Submarine cable system and Transport network technologies.
-         Teamwork and collaboration
-         Analytical and problems Solving
-         Improving customer satisfaction with quick resolution
-         Very good communication skills
1)     Lead 24x7 Shift operations, Maintaining & Monitoring EIG Submarine Network (Wet plant, SDH ,OTN & DWDM). Managing Trouble tickets. Co-Ordinations with Terminal Stations ,suppliers and capacity owners, Escalations & Notifications – Compliance of Agreed KPIs and SLA with EIG.
2)This Job Profile involves 24X7 operation, working in shifts, including night shifts. There will be three shifts and the engineer will be assigned shifts in rotation.
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Alive

Think big to achieve big. Dream the impossible.

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Inclusive

Believe something should exist? Make it. It’s in our nature to innovate.

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Respectful

Believe something should exist? Make it. It’s in our nature to innovate.

Meet the Team

team

Randeep Singh Sekhon

Director Networks & CTO

With his unique mix of business leadership experience and deep technology understanding to drive business success, Randeep is transforming the position of mobile operators from access providers to digital lifestyle providers delivering value to its customers via a customer first and digital first strategy.

team

Sandeep Gupta

Head Strategy & Architecture - Radio & Core

Sandeep is currently leading strategy and engineering for Airtel's wireless network in India. He holds 25+ years of experience in solution marketing, technical sales and product management.

team

Atul Sachdeva

Head - Wireless Planning

Atul is a seasoned telecom leader and strategist in the faster than ever converging domain. He has expertise in technology solutions and architecture, product positioning, network planning with a view of the changing device ecosystem and end customer requirements.

team

Manish Gangey

Head - Network Architecture and R&D

Manish comes with an intense entrepreneurial & leadership experience with startups & enterprise. He has a thorough understanding of the Indian high technology market, government policies and their impact on business.

team

Ajay Jain

Head - NOC & Digitization

Ajay comes with 27+ years of experience of leading and driving business excellence. He brings in engineering expertise, a pragmatic approach, and perseverance to the table.

team

Pankaj Arora

Head - Postpaid

Pankaj is leading the IT vertical in Airtel along with handling product development, strategic planning and program management, transformation projects, enterprise and solution architecture, pre-sales, portfolio & partner management.

team

Sawan Gupta

Head - 4G SON & Geo

Sawan works on wireless strategy, architecture & engineering. With his 10+ years of experience in Airtel, he is working on emerging technologies, solution and services.

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