Want quick help?

You can avoid this wait time by using Airtel Thanks app for recharges, banking, and help & support. Click here to download.

Prepaid and Postpaid

For Enquiries and Requests Call 121 from your Airtel number (Chargeable at 50p/3 mins for advisor access only)

For Complaints Call 198 (Toll Fee)

Alternatively, find and call your localized call centre from View here.

Airtel Payments Bank

In case of any query, Airtel subscribers can call 400, while others can call 8800688006.


Call customer care number 121 from your landline

Alternatively, find and call your localized call centre from here.


121 for Airtel Users and 1800-103-6065 for Non Airtel Users.

View More.

Appellate Authority

You can file a legal appeal with the Appellate Authority either directly or through email/facsimile /post/in person or through the Airtel consumer care number of the complaint centre.

Working Hours: Monday to Friday; 9:30 am to 6:30 pm

Points to Remember:

  • While raising an appeal to the Appellate Authority, the complaint details (Service Request No.) shared by the complaint centre should be available.
  • The appeal should be filed within 90 days of expiry of the complaint or request resolution time specified by the complaint centre.
  • The Appellate Authority will provide a Unique Reference Number within 3 days of reporting the issue.

Please click on below links to contact:

Status of appeals for QE December 23
Status of appeals for QE December 23 click here
Content Grievance Redressal Mechanism

“If you have any grievance or concerns with respect to any content available on Airtel Thanks, please write to our Grievance Officer at the below mentioned email ID.

Grievance Officer

Name - Nitin Grover

Email - Content.Grievance@airtel.com

Address - Airtel Center, Plot No. 16, Udyog Vihar Phase IV, Gurgaon- 122015


In order to enable us to efficiently address your grievance/complaint, please include the below information while writing to us:

  1. Title of the Content and Episode number (if any);
  2. Description and nature of complaint.
  3. Date and Time (if any)
  4. Your name and contact details.

Please note that in absence of any of the above details, ADL shall not be able to take cognizance of the complaint/grievance

Airtel Digital Limited (ADL) does not warrant or make any representation, that any content you find objectionable will be taken down or remedied to your satisfaction. All complaints for content will be disposed as per timelines specified under Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.”