Want quick help?

You can avoid this wait time by using Airtel Thanks app for recharges, banking, and help & support. Click here to download.

Prepaid and Postpaid

For Enquiries and Requests Call 121 from your Airtel number (Chargeable at 50p/3 mins for advisor access only)

For Complaints Call 198 (Toll Fee)

Alternatively, find and call your localized call centre from here.

Broadband

Call customer care number 121 from your landline

Alternatively, find and call your localized call centre from here.

DTH

Call customer care no. 12150 from your registered number

Alternatively, find and call your localized call centre from here.

SOS Help

Not satisfied with your query/complaint resolution? We’ll make sure we fix this immediately. Please contact your respective Airtel Customer Care and get in touch with our Nodal Team with your complaint reference number and details of grievance.

Working Hours: Monday to Friday; 9:30 am to 6:30 pm

Please click on below links to contact:

Appellate Authority

You can file a legal appeal with the Appellate Authority either directly or through email/facsimile /post/in person or through the Airtel consumer care number of the complaint centre.

Working Hours: Monday to Friday; 9:30 am to 6:30 pm

Points to Remember:

  • While raising an appeal to the Appellate Authority, the complaint details (Service Request No.) shared by the complaint centre should be available.
  • The appeal should be filed within 90 days of expiry of the complaint or request resolution time specified by the complaint centre.
  • The Appellate Authority will provide a Unique Reference Number within 3 days of reporting the issue.

Please click on below links to contact:

Mobility Customer Complaints Redressal Report for the Quarter Ending December 2021
Mobility Customer Complaints Redressal Report for the Quarter Ending December 2021 click here
Fixed Line Customer Complaints Redressal Report for the Quarter Ending December 2021
Fixed Line Customer Complaints Redressal Report for the Quarter Ending December 2021 click here
Content Grievance Redressal Mechanism

“If you have any grievance or concerns with respect to any content available on Airtel Thanks, please write to our Grievance Officer at the below mentioned email ID.

Grievance Officer

Name - Nitin Grover

Email - Content.Grievance@airtel.com

Address - Airtel Center, Plot No. 16, Udyog Vihar Phase IV, Gurgaon- 122015

 

In order to enable us to efficiently address your grievance/complaint, please include the below information while writing to us:

  1. Title of the Content and Episode number (if any);
  2. Description and nature of complaint.
  3. Date and Time (if any)
  4. Your name and contact details.

Please note that in absence of any of the above details, ADL shall not be able to take cognizance of the complaint/grievance

Airtel Digital Limited (ADL) does not warrant or make any representation, that any content you find objectionable will be taken down or remedied to your satisfaction. All complaints for content will be disposed as per timelines specified under Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.”