You can get help on using your digital TV system at many places. We always ensure that the Airtel installation team gives you a good overview of the entire system. In case you or anyone else in your family wishes to know more:

 

If you feel like writing to us send us a mail on digitaltv@airtel.com.

 

If you feel like talking to us, 24×7 customer support in 12 languages

Madhya Pradesh & Chhattisgarh 0755 4448080
Uttar Pradesh 0522 4448080
Karnataka 080 44448080
Andhra Pradesh 040 44448080
Mumbai 022 44448080
Maharashtra 020 44448080
Himachal Pradesh 08628048080
Assam 08133848080
Jammu & Kashmir 09596748080
Bihar & Jharkhand 09955148080
WB 033 44448080
Delhi 011 44448080
Tamil Nadu 044 44448080
Kerala 0484 4448080
Noth East 08132948080
Haryana 0124 4448080
Gujarat 079 44448080
Rajasthan 0141 4448080
Orissa 07077448080
Punjab 0172 4448080

Error messages on screen

Read these tips if you see a message on screen and don't know what to do next :

Error Messages

Error Code: B001

Error On TV Screen

NO SIGNAL (Error: B001)

Reason

Heavy Cloudy Conditions or Rainfall Dish alignment problem Faulty Cable or Connectors Loose cable connection from Set Top Box Some obstacle in front of the Dish

Troubleshooting

1. Check Weather condition (Problem would be temporary if there is a windstorm, rain or thunderstorm).
2. Please check and remove any obstruction around the dish.
3. Check all cable connections.
4. Restart the Set Top Box by switching power Off and then On.
5. If unable to view Channel 099 (Default Channel) & 121 (Recharge Info), please call the call center.

Error Messages

Error Code: 2

Error On TV Screen

Please check, viewing card is not inserted properly in Set top box (Error Code:4)

Reason

If the viewing card is not inserted properly or not being detected
 

Troubleshooting

Gently pull out the viewing card, wipe it with a dry cloth and reinsert with the gold chip facing down and arrow towards the box. If issue still persists, please call the call center.

Error Messages

Error Code: 4

Error On TV Screen

This channel is not subscribed by you (Error: 4)

Reason

Your current subscription does not include this channel

Troubleshooting

Add a top-up or upgrade your package. To add a top-up, simply SMS Add <Top-up Name> to 54325 from your registered mobile. To upgrade your package please call customer care.

Error Messages

Error Code: 6

Error On TV Screen

Account is suspended due to low balance (Error Code: 6)

Reason

When the Account balance turns negative.

Troubleshooting

Please recharge your Account immediately to resume services & keep the Set Top Box ON for at least 20 minutes after recharge.

Troubleshooting tips

Read these troubleshooting tips in case you have a problem using your equipment. Do check the following before you call us. It is easier than you think.

Problem

No picture, No Sound and no front panel display

Possible Cause

Set-Top box is not plugged into the mains or is not switched on.

Action

Check mains connections. Press to ON/OFF button on the front of the STB.

Problem

No Picture, No Sound but the front panel shows the display.

Possible Cause

The receiver is on Standby.
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Action

Press on the power button stb on the Remote control to bring the Set-Top box out of standby.

Problem

No Picture, No Sound but the indication on the front panel of the Set-Top box is correct

Possible Cause

1. You are watching TV through your cable operator, Aerial connection or VCD, DVD player.
2. The AV connection are wrong.
3. The connections are right, but the TV is not connected up to external AV source [AV1, AV2 or DVD]
4. The cable connections are may be faulty [damaged, broken] or missing

Action

1. Press the AV button on your remote.
2. Check the AV connection in the STB.
3. Check the TV's AV connection.
4. Check all your connection and consult or call us.          

Problem

Irregular or bad reception

Possible Cause

Problem with cable connections. [damaged, broken connection or wires]

Action

1. Check all the connections and cables.
2. Contact customer service.

Problem

A blank screen comes when you choose
some services.

Possible Cause

You are watching a encrypted service
or program

Action

1. Choose another service or program
2. Contact customer service

Problem

The remote works with the TV & not with my STB.

Possible Cause

1. You need to reset your remote control.

Action

1. Press STB on your remote control to control your STB
2. Refer this guide to program your remote

Problem

The remote control does not operate.

Possible Cause

1. Your STB may be off.
2. There are no batteries or the batteries may have become flat.

Action

Make sure you point your remote directly towards your STB and nothing is between the two. The remote command light on your STB and on your remote control should flash each time you press a remote key. If neither light flashes, check batteries in you remote and if your STB is plugged to mains.

Problem

I have forgotten my PIN

Possible Cause

 

Action

Call customer care to have your PIN reset

Problem

I cannot close the electronic programme guide

Possible Cause

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Action

Press exit exit key on remote.

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