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HELP
You can get help on using your digital TV system at many places. We always ensure that the Airtel installation team gives you a good overview of the entire system. In case you or anyone else in your family wishes to know more:
If you feel like writing to us send us a mail on digitaltv@airtel.com.
If you feel like talking to us, 24×7 customer support in 12 languages
Madhya Pradesh & Chhattisgarh | 0755 4448080 |
Uttar Pradesh | 0522 4448080 |
Karnataka | 080 44448080 |
Andhra Pradesh | 040 44448080 |
Mumbai | 022 44448080 |
Maharashtra | 020 44448080 |
Himachal Pradesh | 08628048080 |
Assam | 08133848080 |
Jammu & Kashmir | 09596748080 |
Bihar & Jharkhand | 09955148080 |
WB | 033 44448080 |
Delhi | 011 44448080 |
Tamil Nadu | 044 44448080 |
Kerala | 0484 4448080 |
Noth East | 08132948080 |
Haryana | 0124 4448080 |
Gujarat | 079 44448080 |
Rajasthan | 0141 4448080 |
Orissa | 07077448080 |
Punjab | 0172 4448080 |
Error messages on screen
Read these tips if you see a message on screen and don't know what to do next :
Error Messages | Error On TV Screen | Reason | Troubleshooting | |
---|---|---|---|---|
Error Messages Error Code: B001 |
Error On TV Screen NO SIGNAL (Error: B001) |
Reason Heavy Cloudy Conditions or Rainfall |
Troubleshooting 1. Check Weather condition (Problem would be temporary if there is a windstorm, rain or thunderstorm). |
|
Error Messages Error Code: 2 |
Error On TV Screen Please check, viewing card is not inserted properly in Set top box (Error Code:4) |
Reason If the viewing card is not inserted properly or not being detected |
Troubleshooting Gently pull out the viewing card, wipe it with a dry cloth and reinsert with the gold chip facing down and arrow towards the box. If issue still persists, please call the call center. |
|
Error Messages Error Code: 4 |
Error On TV Screen This channel is not subscribed by you (Error: 4) |
Reason Your current subscription does not include this channel |
Troubleshooting Add a top-up or upgrade your package. To add a top-up, simply SMS Add |
|
Error Messages Error Code: 6 |
Error On TV Screen Account is suspended due to low balance (Error Code: 6) |
Reason When the Account balance turns negative. |
Troubleshooting Please recharge your Account immediately to resume services & keep the Set Top Box ON for at least 20 minutes after recharge. |
Troubleshooting tips
Read these troubleshooting tips in case you have a problem using your equipment.
Do check the following before you call us. It is easier than you think.
Problem | Possible Cause | Action |
---|---|---|
Problem No picture, No Sound and no front |
Possible Cause Set-Top box is not plugged into the mains or is not switched on. |
Action Check mains connections. Press to ON/OFF button on the front of the STB. |
Problem No Picture, No Sound but the front panel |
Possible Cause The receiver is on Standby. |
Action Press on the power button |
Problem No Picture, No Sound but the indication on |
Possible Cause 1. You are watching TV through your |
Action 1. Press the AV button on your remote. |
Problem Irregular or bad reception |
Possible Cause Problem with cable connections. |
Action 1. Check all the connections and cables. |
Problem A blank screen comes when you choose |
Possible Cause You are watching a encrypted service |
Action 1. Choose another service or program |
Problem The remote works with the TV & not with my STB. |
Possible Cause 1. You need to reset your remote control. |
Action 1. Press STB on your remote control to |
Problem The remote control does not operate. |
Possible Cause 1. Your STB may be off. |
Action Make sure you point your remote directly towards your STB and nothing is between the two. The remote command light on your STB and on your remote control should flash each time you press a remote key. If neither light flashes, check batteries in you remote and if your STB is plugged to mains. |
Problem I have forgotten my PIN |
Possible Cause
|
Action Call customer care to have your PIN reset |
Problem I cannot close the electronic programme guide |
Possible Cause
|
Action Press |
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