Customer Support & Troubleshooting
How can we access the customer support?
You can get help on using your digital tv system at many places. we always ensure that the airtel installation team gives you a good overview of the entire system. in case you or anyone else in your family wishes to know more:
if you feel like talking to us, 24 *7 customer support in 10 languages. north hub: 0124 4448080, east hub: 033 44448080, west hub: 020 44448080, south hub: 080 44448080
My remote is not working. what do i do?
Check the remote batteries and if there is any obstruction between the remote and the stb. the remote and stb light should flash every time a key is pressed on the remote. if problem persists, please refer to the user manual. in case you still need assistance please contact us at our customer care number.
How can the poor reception on tv be solved?
There could be a problem with the cable wiring. please check the wires and if the problem persists, please refer to the user manual. in case you still need assistance please contact us at our customer care number.
How can we reset the pin?
Call us at 0124 - 4448080 (north) (toll free), 020 - 44448080 (west) (toll free), 033 - 44448080 (east) (toll free), 080 - 44448080 (south) (tolled) or 020 40181400 (tolled) & toll free from airtel mobile 12150. to get the pin reset.