Customer Support & Troubleshooting
How can we access the customer support?
You can get help on using your digital tv system at many places. we always ensure that the airtel installation team gives you a good overview of the entire system. in case you or anyone else in your family wishes to know more:
If you feel like talking to us, 24 *7 customer support in 10 languages. Airtel users can dial 121 and non-Airtel users can dial 9810012345
My remote is not working. what do i do?
Check the remote batteries and if there is any obstruction between the remote and the stb. the remote and stb light should flash every time a key is pressed on the remote. if problem persists, please refer to the user manual. in case you still need assistance please contact us at our customer care number.
How can the poor reception on tv be solved?
There could be a problem with the cable wiring. please check the wires and if the problem persists, please refer to the user manual. in case you still need assistance please contact us at our customer care number.
How can we reset the pin?
Call us at 9810012345 from your non airtel mobile & 121 from your airtel mobile to get the pin reset.