Get to Know Digital TV FAQs
You can also purchase a digital tv connection from your nearest airtel digital tv retailer / airtel
Relationship centre. to locate your nearest retailer sms dealer to 54325.
We have many exciting packages which bring to you many channels and unique interactive services at great value. you can browse / compare the packages and top-ups online.
To switch to a better package, all you need to is call us toll free customer care 24x7 at 1800 102 8080 1800 102 8080 (toll free) or 020 40181400 (tolled) & toll free from airtel mobile 12150. From any of your registered telephone numbers.
Please press the (guide) button on your remote to see the list of channels. You can browse through the schedule of all channels by moving up and down using the arrow keys. Highlight any programme to see its genre, rating and details. press ok to view in the preview screen. Press ok again if you want to watch it. please refer to the user manual for more details.
You can set up to 15 channels each, as favourites for 4 members in your family. To set any channel as your favourite, press the (green) key on your remote while you are viewing the channel with the miniguide on. You will then be asked to choose whose favourite list you wish to add the channel to. Again, using the colour keys, you can choose the favourite list and the channel will be added to that list.
You can find out more details of a programme by pressing the info key while watching it on tv or when its highlighted in the miniguide or on the channel guide.
You can search for a specific programme by its name from the 'what's playing now' section. Press the (blue) button to open a search box. Enter the first two characters of the programme name in the search box. Press OK to see the list of programmes starting with these two characters. Please refer to the user manual for more details. main menu > what's playing now > type of programme.
You can set a reminder for any future programme either from the miniguide or from the channel guide screen. Press OK on the highlighted future programme to set a reminder. The reminder message will appear on screen 5 minutes before the programme starts. Please refer to user manual for details.
You can change the audio language of some channels which are broadcasted in more than one language. while watching the channel, Press the (blue) button. This will show options of the languages available. select the language you wish to activate.
You can control what your family watches. Using your pin, you can block any channel or programme by it's rating. Please refer to the user manual for details. Main menu > my settings > parental control.
The digtial tv epg can also be viewed in hindi language. By default, the language is set to english. Go to main menu > my settings > user settings and choose hindi as epg language to change.
The my settings menu has various options like manage reminders, parental control, choosing epg / audio language, choosing the duration of pop-up and notification, screensaver timeout, etc. Please refer to the user manual for details.
The my settings menu has various options like manage reminders, parental control, choosing epg / audio language, choosing the duration of pop-up and notification, screensaver timeout, etc. Please refer to the user manual for details.
We send messages to your tv related to your subscription and other important updates. Whenever a message is unread, a yellow envelope will appear on your tv screen. to read the message, press the (yellow)key.
Airtel live consists of exclusive content and provides you with the best movies in english, hindi and regional languages. you can play games, preview multiple channels through quick view, shop, book a hotel room, listen to radio and do much more. to access airtel live, press the (live) button on your remote. main menu > airtel live.
You can see the schedule of exclusive movies running for the next 7 days in airtel live. Highlight the movie you wish to watch and press the Info key to a summary and a programme id. This id is used to order the movie. Main menu > airtel live > choose from english / hindi / regional movies.
While browsing thorugh the movie section in airtel live, you will see a programme id displayed when you press info on a particular moive. call us at 0124 - 4448080 (north) (toll free), 020 - 44448080 (west) (toll free), 033 - 44448080 (east) (toll free), 080 - 44448080 (south) (tolled) / 020 40181400 (tolled) & toll free from airtel mobile 12150. / sms the programme id to 54321 to book the movie.
Playing games on your tv is now simple. press main menu > airtel live > games > choose from the various games we have. the four arrow keys and some numeric keys on the remote act as control buttons for playing the games.
Itv or interactive services are specially designed applications which lets you view news like never before, get daily predictions, know about your sun sign, buy astrology goodies, play games, etc - all from the convenience of your home and tv.
Widget is an exciting feature which gets you the information you want - on demand without moving away from what you are watching on tv. it can be easily 'called' to update you with information on the topic you have chosen and 'go off' as soon as you are done. all you need to do is press the key on the remote
Your airtel digital tv connection consists of a view card, a set top box, a remote, a dish antenna, connecting wires and 2 batteries for your remote. airtel service engineer will install the system and the dish for you to start watching our service. he will also give you a demonstration on how to use the system.
Airtel digital tv comes with a universal remote, which operates both your tv and set top box. Please refer to user manual for details.
Guide key takes you to the channel guide page with complete tv programme schedule. Please refer to the user manual for details.
Widget key helps you get information on-demand on any chosen topic. Please refer to the user manual for details.
You can start playing games by pressing the Games key on the remote and choosing the game to play. Your arrow keys and some numeric keys work as controls for the game. Please refer to the user manual for details.
Press the ITV key. Choose inews from the list of interactive services we offer.
The set top box (stb) has 3 lights. the power light will be red when stb is in standby and green when the stb is on. the remote light will blink red when the remote sends a signal to the stb. The message light will turn yellow when you have an unread message. Please refer to the user manual for details.
To view a channel which is not a part of your package, you can either upgrade your package or choose from our wide variety of top-ups. Details of packages and top-ups are available on our website and at retail outlets. All you need to do is call us at 0124 - 4448080 (north) (toll free), 020 - 44448080 (west) (toll free), 033 - 44448080 (east) (toll free), 080 - 44448080 (south) (tolled) or 020 40181400 (tolled) & toll free from airtel mobile 12150 to know more.
You can get all information from our customer support centre. All you need to do is call us at 0124 - 4448080 (north) (toll free), 020 - 44448080 (west) (toll free), 033 - 44448080 (east) (toll free), 080 - 44448080 (south) (tolled) or 020 40181400 (tolled) & toll free from airtel mobile 12150.
Usually, any payment / spend are updated immediately in our systems. but, in the rare case aof delay in the updation, you can either wait for some time before it shows or call us at 0124 - 4448080 (north) (toll free), 020 - 44448080 (west) (toll free), 033 - 44448080 (east) (toll free), 080 - 44448080 (south) (tolled) or 020 40181400 (tolled) & toll free from airtel mobile 12150.
You need to check if the channel / programme is not blocked by parental control. Else, please call us at 0124 - 4448080 (north) (toll free), 020 - 44448080 (west) (toll free), 033 - 44448080 (east) (toll free), 080 - 44448080 (south) (tolled) or 020 40181400 (tolled) & toll free from airtel mobile 12150.