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Congrats! You are now just 3 steps away from activating your eSIM

Step 1: Convert your Physical SIM to eSIM or existing eSIM to eSIM

For converting your physical SIM to eSIM or existing eSIM to eSIM, there are a few steps which you would need to go through:

1. For initiation of the process, SMS eSIM<>registered email id to 121

2. A) If your email id is valid, you will receive a SMS from 121, confirming initiation of the process. You would need to reply back with "1" to confirm the eSIM change request within 60 sec.
B) If your email id is invalid, you will receive a SMS from 121, asking you to re-initiate the process with the correct email id, will also guide you on how to update the email id.

3. Post receiving the confirmation sent by you for step"2", you will receive another SMS from 121 asking you to provide a consent over a call, failing which the SIM change request will get cancelled.

4. After providing your consent on the call, you will receive a final SMS from 121, regarding the QR Code which you will receive on your registered email id.

Apple watch screen

Step 2: QR Code received on your registered email id after completion of Step 1

After the Step 1 is complete, you would receive a QR Code on your registered email id. The eSIM activation would take around 2 hours, please scan the QR Code immediately upon receipt. Your existing SIM will continue to work during this period.

Apple watch screen

Step 3: Scan the QR Code received on your registered email id

QR code scanning – Apple

Click on "Settings" > Select "Mobile Data" > Click on "Add Data Plan" > "Scan QR code" received on mail (Ensure phone is connected to mobile data/Wi-Fi while scanning) > Label eSim (Under "Label for your new plan" Section).

Apple watch screen

QR Code Scanning - Google

Please follow the below instructions for scanning your QR Code:

Click on "Settings" > Select "Network & Internet" >Click on Wi-Fi > Connect to a Wi-Fi Network (Mandatory) > Click on "Mobile Network" > Click on "Advanced" > Click on "Carrier" > Scan QR code received on mail (Ensure phone is connected to Wi-Fi while scanning) > Post scanning Click on "Download" > Post Download Click on "Done"

Google Pixel

Other Important Points for
activating your eSIM

1. The QR code is unique and is applicable for just one time use on one device only. Once scanned, please ensure you complete the process of adding the Carrier.

 

2. Customer should not select "Delete" option from the eSIM settings as this will permanently delete the eSIM profile

Postpaid Customers

  • In case you do not get an email with QR Code within 30 min or you abort the scanning process midway, please SMS NOSIM to 121 to avoid disconnection of your physical SIM.
  • Do not select "Delete" option from the eSIM settings as this will permanently delete the eSIM profile. If you have unknowingly removed it and your physical SIM is still active please SMS NOSIM to 121 to avoid disconnection of your physical SIM.

 

 

Prepaid Customers

If QR code email is not received / QR code scanning process is aborted mid-way, please send the below mentioned SMS to avoid disconnection of physical SIM.

  • NESIM to 52212 (for prepaid numbers in Andhra Pradesh, Telangana, Kerala, Tamil Nadu, Karnataka)
  • NESIM to 51619 (for prepaid numbers in rest of the India)
  • Do not select "Delete" option from the eSIM settings as this will permanently delete the eSIM profile. If you have unknowingly removed it and your physical SIM is still active please SMS NESIM as specified above to avoid disconnection of your physical SIM.
 

Note: The eSIM will be activated in approx. 2 hours, please scan the QR Code immediately upon receipt. During this period, the physical SIM will continue to work.

FAQ's

Apple
  1. How can I enable 4G on eSIM?

Click on "Settings" > Select "Mobile Data" > Select "eSIM Profile" > Click on "Enable 4G" > Select "Data only" or "Voice & Data" as your preference > Ensure "Turn on this line" is active

  1. How can I do a manual network selection?

Click on "Settings" > Select "Mobile Data" > Select "eSIM Profile" > Click "Turn on this line" & Click on "Network Selection" > Turn off "Automatic" selection and wait for available networks > Select IND Airtel from available networks & Turn on "Automatic" network selection.

  1. How can I select eSIM for data?

Click on "Settings" > Select "Mobile Data" > Click on "Mobile Data" > Select "eSIM Profile" > Ensure "Data Roaming" is On

  1. How can I select eSIM for voice calls?

Click on "Settings" > Select "Mobile Data" > Click "Default Voice Line" > Select "eSIM Profile"

  1. How can I temporary disable my eSIM?

Click on "Settings" > Select "Mobile Data" > Select "eSIM Profile" > Disable "Turn off this line"

  1. How can I permanently remove my eSIM?

Click on "Settings" > Select "Mobile Data" > Click on "eSIM Profile" > Select "Remove Data Plan" > Click on "Remove Operator Plan"

Google Pixel
  1. How can I enable 4G on eSIM?

Click on "Settings" > Select "Network & Internet" > Click on "Mobile Network" > Click on "Advanced" > Click on "Preferred Network Type" > Select "LTE"

  1. How can I do a manual network selection?

Click on "Settings" > Select "Network & Internet" > Click on "Mobile Network" > Click on "Advanced" > Swipe Left on "Automatic Network Selection"

  1. How can I select eSIM for data / voice calls / sms?

Click on "Settings" > Select "Network & Internet" > Click on "Mobile Network" > Click on "Advanced" > Click on "Operator" > Select eSIM from the available options (Can be identified easily - sim card image with a down arrow key

  1. How can I temporary disable my eSIM?

Click on "Settings" > Select "Network & Internet" > Click on "Mobile Network" > Click on "Advanced" > Click on "Operator" > Select "eSIM Settings" > Click "Disable"

  1. How can I permanently remove my eSIM?

Click on "Settings" > Select "Network & Internet" > Click on "Mobile Network" > Click on "Advanced" > Click on "Operator" > Select "eSIM Settings" > Click "Delete"

Please Select Your Watch:
Apple Watch

Easy steps to activate your number on your Apple Watch Cellular

Step 1

1. Open the Watch app on your iPhone

2. Start the pairing process of the Apple watch and iPhone

3. View the Terms & Conditions before tapping Submit to proceed

Apple watch screen

Step 2

1. Sign in with your Apple ID and password to continue

2. Tap on “Create a Passcode” to create a 4 digits passcode on your Apple watch

Apple watch screen

Step 3

Tap “Setup Mobile Data” to share your Airtel Postpaid number and plan with Apple Watch

Apple watch screen

Step 4

1.View the Terms & Conditions before tapping Submit to proceed

2. Tap on “Continue” to activate wireless service on your Apple Watch

3. Enter your Airtel phone number and self-care password

(Note - If not registered then tap on Unable to login to register your phone number)

Apple watch screen

Step 5

your plan details and tap on “Sign Up” to start the syncing process

Apple watch screen

Step 6

1. Tap Close once subscription is successful

2. Please wait at least 10 minutes while your Airtel postpaid number and plan gets shared with Apple Watch

Apple watch screen

Step 7

Please wait while your Apple Watch syncs completely with your iPhone

Apple watch screen

FAQ's for Apple Watch

  • 1.What do I need to use Apple Watch Cellular?

Apple Watch Cellular requires a compatible iPhone on iOS version 11.3 or above. Your watchOS should be updated to the latest version. You should have an Airtel Postpaid number on My Plan or Infinity plan with 4G service. List of eligible devices are:

  • iPhone SE
  • iPhone 6 / 6 Plus
  • iPhone 6s / 6s Plus
  • iPhone 7 / 7 Plus
  • iPhone 8 / 8 Plus
  • iPhone X
  • iPhone XR, Xs, Xs Max
  • iPhone 11, 11 Pro, 11 Pro Max
 
  • 2.Which iPhones are compatible with the Apple Watch Cellular?

Compatible iPhone models on iOS version 11.3 or above. The following iPhone models are compatible:

  • iPhone SE
  • iPhone 6 / 6 Plus
  • iPhone 6s / 6s Plus
  • iPhone 7 / 7 Plus
  • iPhone 8 / 8 Plus
  • iPhone X
  • iPhone XR, Xs, Xs Max
  • iPhone 11, 11 Pro, 11 Pro Max
 
  • 3.Does Apple Watch Cellular require a specific plan? What are the charges?

Apple Watch Cellular can be used free of charge with any Airtel My Plan or Infinity plan.

 
  • 4.Can I use Apple Watch Cellular in roaming?

Yes. Apple Watch Cellular can be used in national roaming however, it will not work in international roaming.

 
  • 5. Will I have a new number for my Apple Watch Cellular?

No. Apple Watch Cellular will have an electronic SIM which will be used with your existing number.

 
  • 6. Can I activate the Apple Watch Cellular and on my Airtel account?

Yes. To use Apple Watch Cellular all you need is a compatible iPhone on iOS version 11.3 or above, an Airtel Postpaid number on My Plan or Infinity plan. List of eligible handsets: 

  • iPhone SE
  • iPhone 6 / 6 Plus
  • iPhone 6s / 6s Plus
  • iPhone 7 / 7 Plus
  • iPhone 8 / 8 Plus
  • iPhone X
  • iPhone XR, Xs, Xs Max
  • iPhone 11, 11 Pro, 11 Pro Max
 
  • 7.Can I use Apple Watch Cellular on my Add-On number?

Yes. Apple Watch Cellular  can be paired and used with any one number at a time. 

 
  • 8.Does Airtel Secure handset damage protection also apply to the Apple Watch Cellular ?

No.

 
  • 9.Can I connect my Apple Watch Cellular to my Company paid number?

Yes.

 
  • 10.From where can I purchase the Apple Watch Cellular?

The Apple Watch Cellular can be purchased from Apple authorized seller.

 
  • 11.What is an eSIM?

An eSIM is a SIM-card that is embedded inside the Apple Watch Cellular. This integrated SIM chip cannot and need not be removed from a device.

 
  • 12.What are the benefits of the Apple Watch Cellular with eSIM?

Apple Watch Cellular  works on 4G and 3G network. With the Apple Cellular you can stay connected even when you leave your phone behind. You can

  • make or receive calls,
  • send and receive sms,
  • stream music
  • view app and email notifications
 
  • 13.Does the Apple Watch Cellular work independent of iPhone or is it necessary to have iPhone always connected via Bluetooth?

Once paired and activated successfully, the Apple Watch Cellular  can be used independently. It does not require the iPhone to be connected always.

 
  • 14.What are the subscription charges? Do I need to pay anything extra for activating Apple Watch Cellular?

There are no subscription charges. All you need is an Airtel postpaid connection on My Plan or Infinity Plan.

 
  • 15.Will I be charged extra for calls/data used on my Apple Watch Cellular?

Usage done on your Apple Watch Cellular will be charged as per the bill plan active on your Airtel Postpaid mobile.

 
  • 16.When will my Apple Watch Cellular be connected via Bluetooth or Cellular?

If your mobile Bluetooth your iPhone and Apple Watch Cellular  is within close proximity, your Apple Watch will be connected to your iPhone via Bluetooth. On the other hand, if your iPhone and Apple Watch are far from each other or outside the Bluetooth range, your Apple Watch will be connected to Cellular network and will be using the same mobile number as your iPhone if paired.

 
  • 17.How do I know if I am connected to Cellular on my Apple Watch Cellular?

Look out for the green dots at the top left corner on your Watch control panel. This would indicate that you are connected to cellular. The green dots will only appear if your iPhone is not within the bluetooth range with your Apple Watch Cellular.

 
  • 18.What happens if I change my phone?

You will need to pair your Apple Watch Cellular  again to your new iPhone. Your new iPhone will also need to be running on the latest iOS to be compatible with Apple Watch Cellular.

 
  • 19.Can I add more than 1 Apple Watch with the same mobile number?

No. You can pair only 1 Apple watch with your iPhone.

 
  • 20.What are the charges for deactivating or un-pairing the Apple Watch from Mobile Number?

There are no charges for deactivating or un-pairing the Apple watch.

 
  • 21.Can I purchase and activate Apple Watch Cellular on Airtel network anywhere in India?

Apple Watch Cellular cannot be activated on Airtel network for the below mentioned state:

  • Jammu & Kashmir
  • 22.Which models of Apple Watch Cellular does Airtel India support?

Airtel India supports following models of Apple Watch purchased from anywhere.

  • Apple Watch Series 3 (Cellular)
    • Model A1889 (38 mm)
    • Model A1891 (42 mm)
  • Apple Watch Series 4 (Cellular)
    • Model A2007 (40 mm)
    • Model A2008 (44 mm)
  • Apple Watch Series 5 (Cellular)
    • Model A2156 (40 mm)
    • Model A2157 (44 mm)