Details of Lending Partners
- Kisetsu Saison Finance India Private Limited ( Credit Saison India)
- Moneyview Pvt Ltd.
- DMI Finance Ltd.
- EarlySalary Services Private Limited (Fibe)
- Bajaj Finance Limited
- KrazyBee Services Limited
Grievance Redressal for Xtelify
Nodal Grievance Redressal Officer In case of any feedback or concern or request please reach out to
Nodal Grievance Redressal Officer for Digital Lending Mr. Nitin Grover;
Designation: Nodal Grievance Redressal Officer
Email: nodalofficer.loans@airtel.com for loans or nodalofficer.instaemicard@airtel.com for Insta EMI Card or nodalofficer.insurance@airtel.com for insurance.
Contact: +91-124-4243939
Address: Airtel Center, Plot no. 16, Udyog Vihar Phase IV, Gurgaon – 122015
This number is operational on all working days from Monday to Friday between 9:30 AM to 5:30 PM.
Grievance Redressal for Kisetsu Saison Finance India Private Limited (Credit Saison India)
Officer Name- Mr. Emaad Khan
Contact: 9962003070
Grievance Redressal process: https://regulatory.creditsaison.in/grievance-redressal-policy
Email: grievance@creditsaison-in.com or emaad.khan@creditsaison-in.com
Address: IndiQube Lexington Tower, First Floor, Tavarekere Main Rd, Tavarekere, S.G. Palya, Bengaluru, Karnataka 560029
Grievance Redressal for Moneyview Private Limited
Officer Name- Mr. Venkatraman Narayan
Email: grievance@moneyview.in
Address: 17/1, 1st and 2nd Floor, The Address Building, Outer Ring Road, Marathahalli, Kadubeesanahalli, Bangalore – 560103
Contact: 080 6939 0476
Timings: 9:00AM to 6:00PM (Monday to Friday)
Grievance Redressal for DMI Finance Limited
Officer Name- Ashish Sarin
Designation Senior Vice President – Customer Success
Email: head.services@dmifinance.in / grievance@dmifinance.in
Address: Express Building, 3rd Floor, 9-10, Bahadur Shah Zafar Marg, New Delhi-110002
Contact: 011-41204444
Grievance Redressal for EarlySalary Services Private Limited
Officer Name- Mr. Amit Nosina
Designation Grievance Redressal Officer
Email: grievance@earlysalary.com
Contact: 020-67639797
Address: 404, The Chambers, Viman Nagar, Pune – 411014
Grievance Redressal for Bajaj Finance Limited
If the resolution provided by BFL customer service team doesn’t meet Your expectation, You may approach BFL Grievance Redressal Officer Mr. Ganesh Iyer.
You can write an email to grievanceredressalteam@bajajfinserv.in or call BFL on 022 41803901 (call charges applicable).
This number is operational on all working days from Monday to Friday between 9:30 AM to 5:30 PM.
Alternatively, you can reach the Principal Nodal Officer click here.
If Your issue/ escalation remains unresolved or You haven’t received response within 30 (thirty) days of lodging an issue/ escalation, click here to approach the Ombudsman. The Ombudsman Officer is appointed by Reserve Bank of India.
For Grievance Redressal policy of BFL, click : https://www.bajajfinserv.in/grievance-redressal
Grievance Redressal for KrazyBee Services Limited
Borrowers are requested to address all their grievances at the first instance to the Grievance Redressal Officer.
Grievance Redressal Officer
Officer Name: Mr. Sauraw Kumar
Address: KrazyBee Services Limited (formerly known as KrazyBee Services Private Limited), 3rd Floor, No. 128/9, Maruthi Sapphire HAL Old Airport Road, Murugesh Palya, Bangalore – 560017
Contact: 8044292555 / 8068534555
Email: reachus@kbnbfc.in
The Grievance Redressal Officer may be reached on the number provided above anytime between 10 AM and 7 PM from Monday to Saturday (except public holidays) or through the E-mail address mentioned above. The Grievance Redressal Officer shall endeavor to resolve the grievance within a period of 14 (fourteen) days from the date of receipt of a grievance.
Link to Grievance Redressal Policy – https://www.kbnbfc.in/grievance-redressal-policy
Principal Nodal Officer
If the Borrower does not receive a response from the Grievance Redressal Officer within 14 (fourteen) days of making a representation, or if the Borrower is not satisfied with the response received from the Grievance Redressal Officer, the Borrower may reach the Principal Nodal Officer on the number below anytime between 10 AM and 7 PM from Monday to Saturday (except public holidays) or write to the Principal Nodal Officer at the e-mail address below.
Officer Name: Mrs. Chaitra Krishnappa
Designation: Principal Nodal Officer, KrazyBee Services Limited (formerly known as KrazyBee Services Private Limited)
Address: KrazyBee Services Limited, 3rd Floor, No. 128/9, Maruthi Sapphire HAL Old Airport Road, Murugesh Palya, Bangalore – 560017
Contact: 8044292244 / 8068534544
Email: grievance@kbnbfc.in
Link to RBI Sachet Portal – https://sachet.rbi.org.in/home/index
Grievance Redressal for ICICI Lombard General Insurance
To register Your complaint/service request or for more details on insurance grievance redressal, please visit https://www.icicilombard.com/grievance-redressal
Level 1: Officer Name: Navari R
Designation: AVP Customer Support
Level 2: Officer Name: Pooja R
Designation: VP Customer Support and Grievance Redressal Officer For all Your service requests and grievances, e-mail ICICI Lombard at customersupport@icicilombard.com or call toll free at 1800 2666
Please read the terms of this Policy carefully. By using and continuing to use our products and services, You are deemed to have accepted and consented to the terms of this Policy.
