Airtel Spam Identifer Terms & Conditions

Terms & Conditions for Identification of Fraud Links

Introduction:

To protect our customers from the exponentially rising menace of SCAMs and Frauds, Bharti Airtel Limited and Bharti Hexacom Limited (together “Airtel”) have launched an AI based Fraud Detection Solution for all for all its cellular connection and/or Wi-Fi subscribers (“Customer”) in India. This will be available for Customers using a VoLTE enabled smartphone with Airtel’s cellular (both prepaid & postpaid) or on Airtel Wi-Fi connection.

Features: Identification of a fraudulent domain/link

We have implemented AI based technology that uses network intelligence to identify suspicious and malicious domains and links, including but not limited to scanning internet traffic and checking with global repositories and promptly blocking the relevant domain/link at the network level and redirecting the Customer to a secure webpage which explicitly mentions that the domain has been found malicious and hence, blocked.
The identification of such domains relies on scanning internet traffic, checking with global repositories and real-time algorithm bases analytics.
Customer may, at their own discretion, report any such link or domain / register a complaint with Airtel by writing to us at grievance@airtel.com. Airtel will thereafter investigate the said link/domain and if our Fraud Detection Solution finds it unsafe as per real time update of the database, the same will be blocked.
In case of any grievance, Customer may reach out to us by dialing 121 or by writing to us on grievance@airtel.com.

Miscellaneous

As per MHA-I4C data, cybercrime complaints on the Airtel network reduced by 14.3% and fraud-related financial losses by 68.7% between Sep 2024 and Jun 2025, post the launch of Airtel’s Fraud & Spam Detection solution. Figures reflect reported trends only; Airtel does not guarantee complete protection against cybercrime.
Identification of a link/domain as fraudulent or malicious is valid only in India, specified by Airtel from time to time. Various DoT / TRAI Guidelines require the service providers to deploy AI /ML based systems for detection/ blocking of fraudulent links. Instructions for blocking of such links/domain are also received periodically from Government authorities including law enforcement agencies from time to time.
Airtel, at its own discretion, shall be entitled to postpone, suspend, modify or cancel its Fraud Detection and Solution and identification of links/domains as fraudulent or any aspect thereof, across the entire territories of service or any part thereof, at any time with or without notice, for any reason, including, but not limited to, acts of God, force majeure, technical difficulties, or any other reasons beyond Airtel’s reasonable control. If Airtel suspends or cancels Fraud Detection Solution and identification and Blocking of such malicious links/domains, all aspects of the same shall be null and void.
Airtel provides the Fraud Detection Solution and the identification and blocking of suspicious and malicious links/domains on an 'as is' and 'as available' basis. While Airtel endeavors to provide an effective service, it does not provide warranties or representations specifically regarding its fitness for any particular purpose, performance, merchantability, quality, availability, or that its operation will be entirely free from disruption or errors. The identification and blocking of links are undertaken on a best-effort basis.
AIRTEL HAS NO LIABILITY WHATSOEVER IN RESPECT OF ANY CLAIMS OR DISPUTES AND ANY RESULTING DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT, RELATING TO THE FRAUD DETECTION SOLUTION AND IDENTIFICATION AND BLOCKING OF MALICIOUS LINKS/DOMAINS BY ITS CUSTOMERS.

Terms & Conditions for Identification of Suspected Spam

Introduction:

To protect our customers from the exponentially rising menace of SPAM calls and SMSes, Bharti Airtel Limited and Bharti Hexacom Limited (together “Airtel”) have enabled identification of Suspected Spam for all its cellular connection subscribers (“Customer”) in India. This will be available for Customers using a VoLTE enabled smartphone with Airtel’s cellular connection (both prepaid & postpaid).

Features: Identification of Suspected Spam

We have implemented AI based technology that uses network intelligence to identify calls/SMSs, including but not limited to the behavioral pattern of the caller / sender and promptly notifies it to the Customer as Suspected Spam.
The identification of Suspected Spam calls / SMS relies on the usage pattern, frequency, call duration, use of suspicious URLs, IMEI and 250+ derived parameters.
Customer may, at their own discretion decide to block such caller / sender and report / register a complaint against it with Airtel on www.airtel.in
Except otherwise as specifically stated herein, no commitment, assurance, guarantee etc., of any kind whatsoever on precision or availability has been given by Airtel to the Customer in respect of Identification of Suspected SPAM.
In case of any grievance, Customer may reach out to us by dialing 121 or by writing to us on spam.grievance@airtel.com

Miscellaneous

Identification of Suspected Spam is valid only in India, specified by Airtel from time to time. Various DoT / TRAI Guidelines require the service providers to deploy AI /ML based systems for detection/ blocking of SPAM. Instructions for blocking of such numbers of is also received periodically from other Government authorities including law enforcement agencies.
Airtel, at its own discretion, shall be entitled to postpone, suspend, modify or cancel Identification of Suspected Spam or any aspect thereof, across the entire territories of service or any part thereof, at any time with or without notice, for any reason, including, but not limited to, acts of God, force majeure, technical difficulties, or any other reasons beyond Airtel’s reasonable control. If Airtel suspends or cancels Identification of Suspected Spam, all aspects of Identification of Suspected Spam shall be null and void.
AIRTEL MAKES NO WARRANTIES OR REPRESENTATIONS WHATSOEVER IN RESPECT OF IDENTIFICATION OF SUSPECTED SPAM INCLUDING AS TO ITS FITNESS FOR ANY PARTICULAR PURPOSE, MERCHANTABILITY, QUALITY, AVAILABILITY, DISRUPTION OR ERROR FREE OPERATION.
AIRTEL HAS NO LIABILITY WHATSOEVER IN RESPECT OF ANY CLAIMS OR DISPUTES AND ANY RESULTING DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT, RELATING TO USE OF IDENTIFICATION OF SUSPECTED SPAM BY ITS CUSTOMERS.