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Frequently Asked Questions
Q1. What is Prepaid Airtel Amazon Prime offer?
Airtel is offering Amazon Prime membership at no extra cost for its Prepaid customers recharging with a RS. 349 recharge. On recharging with the Rs 349 recharge, the customer gets Telco benefits of Unlimited Calling, 2GB data per day and Amazon Prime membership valid for for 28 days. With Amazon Prime membership customers can enjoy unlimited streaming anytime, anywhere movies and TV shows on Prime Video including the latest and exclusive blockbuster Hollywood, Bollywood and Indian Regional movies, top TV shows. In addition, members can get access to Prime Reading and unlimited free fast shipping on millions of items along with early and exclusive access to deals on www.Amazon.in
Q2. Is this offer – RC 349: Amazon Prime prepaid available to All Airtel prepaid customers?
Yes, this recharge is open & available to All Airtel prepaid customers
Q3. Is this offer - RC 349: Amazon Prime prepaid available on 349 recharges done through any mode or channel like paytm, phone pe etc?
Yes, Amazon Prime membership offer is available on recharge of Rs 349 , done through across any mode : Offline – Via Distribution network of Airtel Retailers & Online across any app / payment mode
Q4. What is the process of claiming Amazon Prime membership after recharging with Recharge 349?
After the recharge of Rs 349 for first time, Amazon Prime membership can be activated in three easy steps:
- Within minutes of purchasing the pack customer will get a SMS from Airtel with a link details that leads to download of the Airtel Thanks App (Earlier known as MyAirtel App)
- Subscriber needs to Install Airtel app on their Mobile and click on the “Activate Prime” banner on the app homepage
- Login to Amazon from the Airtel app with an existing Amazon account or by creating a new one and your Amazon Prime membership will be instantly activated
Q5. What will happen if customer recharges with Rs 349 before his existing pack is expired?
The existing rule of Telco accretive validity will stay as is i.e. the current pack validity and benefit will remain as is. Once existing pack validity is over, benefits of 349 pack will start i.e, 2GB Data per day, UL calling and Amazon Prime membership for 28 days.
Q6. What will happen on expiry of Rs. 349 recharge pack after 28 days?
On expiry, Amazon Prime benefits will also cease to exist along with data and calling benefits. New benefits of the new pack will apply (depending on new recharge).
Q7. How will a customer know the status of Amazon Prime offer – whether availed or not?
Status of Amazon Prime offer can be checked via the Thanks page on AirtelThanks App (earlier known as #airtelThanks App). For Amazon Prime, if already claimed it will display the option to “Watch now” along with the validity of your subscription period.
Q8. What will be the benefits validity if the customer recharges on 1st but completes the login of Amazon Prime after 10 days?
The validity of both Amazon Prime benefits & Telco benefits is 28 days from Date of recharge, in above scenario the customer will be able to avail Amazon benefits for remaining 18 days only. Thus, it is highly recommended to claim Amazon Prime benefit on the date of recharge.
Q9. Is there any other place other than Airtel Thanks App (Earlier known as #airtelThanks App) from where a customer can claim Amazon Prime membership?
No, the only place from where the Amazon Prime benefits can be claimed is Airtel Thanks App (earlier known as #airtelThanks App)
Q10. Is customer supposed to complete the claim journey every month on doing the 349 recharge?
No, once logged in, a customer can enjoy Amazon Prime benefits without re-login, as long as the customer is recharging with a Rs. 349 recharge within 90 days from the date of expiry of last 349 recharge, there is no need to login. In case there is a gap of more than 90 days within two 349 recharges, re-login is required.
Q11. Will customer be charged anything extra from Amazon for Prime subscription?
No, customer won’t be charged anything extra for Amazon Prime subscription for 28 days
Q12. Customer does not have an Amazon account. Can he avail this offer?
Yes can avail this offer. As part of offer activation, customer will have to sign in to Amazon page.
Q13. Customer already has an active Amazon Prime membership on his account. Can he still avail this offer?
This offer is not available for active Prime members. Customer can wait till current membership expires or you can take the offer on another account.
Q14. How can a customer watch Amazon Prime Video content after taking this offer?
Customer can watch Amazon Prime Video content on Amazon Prime Video App on your phone, PC, tablet, TV and via fire tv stick.
Q15. What all can I watch on Amazon Prime after taking this offer?
Customer can enjoy unlimited streaming anytime, anywhere of latest and popular movies and TV shows on Amazon Prime Video including the latest and exclusive blockbuster Hollywood, Bollywood and Indian Regional movies, top TV shows, stand-up comedies, kids programs and critically acclaimed Amazon Originals series like Inside Edge, Breathe, The Remix, Comicstaan, Hear Me. Love Me, Mirzapur, Tom Clancy's Jack Ryan, The Marvelous Mrs. Maisel, Homecoming, Four More Shots Please! and the recently released Made in Heaven.
Q16. What happens if customer cancel subscription?
You cannot cancel subscription from Airtel Thanks App (earlier known as #airtelThanks app) Customer can however, unsubscribe from Amazon Prime membership by logging into Amazon account.
Q17. What are other benefits which customer gets under amazon Prime apart from video content?
In addition to content benefits, members can get
- Free fast delivery on millions of items
- Early access to deals and discounts on eligible products
- Access to free eBooks (Prime Reading)
- Can stream ad-free music with unlimited offline downloads in multiple languages – English, Hindi, Tamil, Punjabi, Telugu, Bengali
Q18. What happens if a customer recharges with some Unlimited pack before expiry of 349 pack?
There will be no impact on existing benefits till validity period of 28 days of existing pack. After expiry of 28 days, benefits of new pack will start and Amazon Prime membership benefit will cease to exist
Q19. What happens if a customer recharges with 349 more than once on same day?
The logic of accretive validity will be applied i.e. validity of both telco benefits & amazon Prime subscription validity will be added. e.g. if a customer recharges with twice customer will get 56 days of telco & amazon subscription benefits.
The maximum times this recharge will succeed is 6 times owing to the maximum validity of any pack capped at 180 days
Q20. Can a customer take this offer on multiple devices using same phone number?
You can take the offer only once for a phone number but can login into multiple devices
Q21. Customer is not an Airtel customer. Will he get this offer?
The offer is only valid for Airtel Prepaid customers, you need to port-in to airtel & recharge with 349 to avail these benefits
Q22. Customer is an Airtel postpaid / DTH customer. Will he get this offer?
The prepaid offer @ 349 is only valid for Airtel prepaid customers only. Customer needs to check his /her Postpaid/DTH plan benefits on Airtel Thanks app.
Q23. On how many screen / devices can I see the Prime video?
Prime video can be downloaded on multiple devices and be used with same login credentials however only 3 devices can simultaneously view the content.
Q24. Customer has recharged with 349, but the banner for activation is not getting displayed on Airtel Thanks app, what should the customer do?
Please check whether customer has latest version of Airtel App, if not, update the App. If the customer has the latest App & still banner is not visible check for the receipt of Amazon Prime membership confirmation SMS. If problem still persists customer should contact Airtel Contact Center.
Q25. What is the SOP if customer has forgotten his Login ID?
Customer needs to contact Airtel and receive the entitlement ID from their customer support. Share this ID with Amazon customer support to get help with login credentials.
To read ZEE5 Premium FAQs click here
Q1. How will I claim or activate Airtel Disney+ Hotstar VIP subscription post recharge?
The subscription will be activated automatically after you recharges with their desired pack. You will also get a link via SMS. Once you click the link and login onto Disney+ Hotstar App. It’s important that you login with same number on which the recharge has been done.
Note:- In case customer doesn't receive the SMS or by mistake deletes the SMS, he can download the Hotstar app from Play store/App store and login using the same prepaid number on which Hotstar recharge has been done.
Q2. What happens after the pack validity is over?
The Telecom benefits and Disney+ Hotstar VIP subscription are independent of each other. Once the validity of your Telecom benefits finishes, you are free to recharge with any other pack of your choice except above mentioned Hotstar packs namely Rs. 401/ Rs. 448/ Rs. 599 or Rs. 2698. Your Disney+ Hotstar subscription will continue for full 365 days from date of recharge.
Q3. How Many recharges of Rs. 401/ Rs. 448 / Rs. 599 or Rs. 2698 can I do simultaneously?
You will be able to recharge with any one of these packs ONLY ONCE in 360 days. You can however, recharge with any other pack once the current pack validity is over.
Q4. If I already have existing Disney+ Hotstar VIP subscription, will the validity get added?
No. Validity of Disney+ Hotstar subscription purchased through Airtel will begin from the date of recharge. Disney+ Hotstar VIP subscription purchased via Airtel will work independently of existing Disney+ Hotstar VIP subscription customer
Q5. How will I know the status like Validity, expiry date etc. of my Disney+ Hotstar VIP subscription?
You can simply check these details on Disney+ Hotstar app.
Q6. What all do I get with Disney+ Hotstar VIP subscription?
With Disney+ Hotstar VIP subscription, you get access to all live sports, such as cricket, football, premier leagues, formula 1, tennis, and much more. You also get access to Disney movies (dubbed), Kids shows (dubbed), New Indian Movies, Hotstar Specials and Star Serials before TV.
Please note: VIP subscription does not give you access to Disney Movies (English), American TV Shows, Hollywood Movies, Disney+ Originals. For any further support please write to email@example.com
Q7. Will I get some notification before the Disney+ Hotstar VIP subscription validity expires?
Yes. You will get pre expiry alerts before the subscription expiry date.
Q8. If I uninstall the Disney+ Hotstar app, can I install the app again using the same number?
Yes, the subscription is independent of app install or uninstall
Q9. If I already have a recharge pack whose validity is is still not over, can I recharge with any of these Hotstar packs?
Yes you can recharge with any of the Hotstar packs anytime. The following activation rules will follow:
Rs. 401: Pack will get activated immediately from current date along with Hotstar subscription
Rs. 448/599/2698: Disney+ Hotstar subscription pack will get activated after the existing pack gets expired. Eg. If existing pack is valid till 20th Aug 20, then 448 will get activated post 20th Aug20 along with Hotstar Subscription.
Q10. If I want to upgrade to Disney+ Hotstar Premium subscription, will the balance validity get adjusted?
Disney+ Hotstar VIP subscription purchased through Airtel is not eligible for upgrade currently. However, you can purchase Disney+ Hotstar Premium subscription directly on Disney+ Hotstar by paying the full amount of Rs. 1499.
Amazon PVME FAQs
Q1. What is Prime Video Mobile Edition (PVME)?
Amazon Prime Video Mobile Edition (hereafter referred as “PVME”) is a stand-alone offering from Amazon that offers customers access to Amazon Prime Video's entire catalogue of movies and TV shows at an affordable price on a mobile device. It is a single user, mobile only, SD quality plan to watch enjoy blockbuster entertainment anywhere, anytime!
Q2. What is the Airtel – PVME offer?
a. With the Airtel – PVME offer, any Airtel Thanks Prepaid customer can avail 30 days of PVME subscription free of cost via their Airtel Thanks app
b. To check whether you are an Airtel Thanks member, simply download the Airtel Thanks app and login via your Airtel number
Q3. How can I avail this offer?
a. Download the Airtel Thanks app on your smartphone, simply head over to the “Discover #airtelThanks” section, therein you’ll see the “PVME” tile, tap on it and follow the steps to claim your offer.
b. In order to avail this offer you will need to be a #airtelThanks member
c. To check whether you are an Airtel Thanks member, simply download the Airtel Thanks app and login via your Airtel number
Q4. How many times can I claim this offer?
a. You can claim this offer only once for every eligible Prepaid number that you have
b. You will also need to have an Amazon account to watch shows and movies on PVME
Q5.Can this offer be availed through any mode or channel like Paytm, Amazon Pay, PhonePe, Google Pay etc.?
Can this offer be availed through any mode or channel like Paytm, Amazon Pay, PhonePe, Google Pay etc.?
Go to Airtel Thanks app -> click on Discover #airtelThanks icon on top right corner of the home page -> Click on PVME tile on Thanks page -> complete Amazon sign-up/sign-in to claim the offer
Post recharge of an eligible pack, you will receive an SMS with the link to activate your 30 day PVME free trial.
Q6. I recharged with a 28 day pack on 1st but signed up for PVME offer on 10th , what will be the validity of PVME?
I recharged with a 28 day pack on 1st but signed up for PVME offer on 10th , what will be the validity of PVME?
Q7. What if I port out of Airtel or downgrade? Will my PVME subscription continue?
What if I port out of Airtel or downgrade? Will my PVME subscription continue?
b. However, in case you port out of Airtel to any competition operator your PVME subscription will cease immediately
Q8. If I already have an existing Amazon Prime subscription, can I still avail the offer?
No, in case your Prepaid number is linked to an active Amazon Prime subscription then you will not be able to claim PVME through that number
Q9. Can I take this offer on multiple devices using same phone number?
No. You can take the offer only once for a single Prepaid number
Q10. How do I continue with PVME after the offer period is over?
We hope you had a great month of entertainment with the Airtel PVME offer - Once your 30 days subscription is over you can purchase the following “Airtel Amazon PVME packs” as per your need, and if you want the full Amazon Prime experience that has blockbuster entertainment, free-fast shipping, we’ve got your covered there too:
|Airtel Prepaid packs with PVME subscription||Airtel Prepaid packs with full Amazon Prime subscription|
|Rs. 89 – 6GB data + PVME subscription
Rs. 299 – Unlimited calls, 1.5GB per day + PVME subscription, 28 days validity
|Rs. 131 – 100MB data + Amazon Prime subscription, 30 days validity
Rs. 349 – Unlimited calls, 2GB per day + Amazon Prime subscription, 28 days validity
Q11. How will I know the status like validity, expiry date etc. of my PVME subscription?
How will I know the status like validity, expiry date etc. of my PVME subscription?
Q12. What is the difference between PVME and Amazon Prime?
a. PVME provides you with entertainment on only a single mobile device, vs. Amazon Prime membership can be used on 3 devices simultaneously and on larger screens such as tablets, PCs and TV
b. Additionally, with PVME you are restricted to SD quality (vs HD/UHD on Prime Video)
c. There is no difference in the movies/shows catalogue: you can watch the same shows on PVME as on Amazon Prime
d. Amazon Prime membership also includes exclusive deals on shopping, free fast delivery. ad-free music, and more.
Q13. How can I watch Amazon Prime Video content after taking this offer?
You can download Amazon Prime Video app from either Google Play Store or Apple App Store to stream all movies and shows on Prime Video.
Q14. Will I be required to complete PVME/Prime activation journey every time I recharge with a PVME / Prime pack?
No, once activated, you can enjoy PVME/Amazon Prime benefits without re-reactivation, as long as you are recharging with one of the above recharge packs within 90 days from the date of expiry of PVME/Prime packs or the FT offer. In case, you recharge with the next PVME/Prime recharge packs after 90 days of the previous recharge, re-activation is required, and you will have to follow the full PVME/Amazon Prime activation journey.
Q15. I do not have an Amazon account. Can I still avail this offer?
a. Yes, you can avail this offer. Simply create a new Amazon account by visiting “www.amazon.in”