Airtel Priority Postpaid FAQs

1. What is Airtel Priority Postpaid?

Airtel Priority Postpaid is a feature that leverages 5G slicing technology to deliver enhanced experience to customers on Postpaid. This feature is specially built for busy customers who depend on uninterrupted connectivity for work, entertainment, or online collaboration.

2. Does this mean I get faster speeds all the time?

Airtel Priority Postpaid doesn’t mean you’ll always get faster speeds; it offers stable and dependable experience for postpaid customers, even when traffic demand is high.

3. Will my current speed be impacted if I am not an Airtel Priority Postpaid customer?

No, your current speed will not be impacted because of Airtel Priority Postpaid.

4. Is Airtel Priority Postpaid available everywhere?

Airtel Priority Postpaid is available in all service areas covered by 5G network, and service quality may depend upon factors including but not limited to local/indoor coverage, handset limitations, software settings, third-party applications, or device malfunctions. Airtel Priority Postpaid does not guarantee uninterrupted connectivity, prevent temporary service outages, override force majeure events, or provide the same experience across all locations.

5. Do I need a new SIM or handset?

No, you do not need a new SIM card to experience Airtel Priority Postpaid. However, the SIM needs to be in a 5G compatible device with up-to-date software and in a 5G coverage area to experience Airtel Priority Postpaid. To check if your handset supports Airtel Priority Postpaid, kindly check Airtel app.

6. How do I activate Airtel Priority Postpaid?

Airtel Priority Postpaid is auto enabled from backend, no need to do anything to activate Priority Postpaid. It works if you have a 5G ready SIM, 5G SA compatible device with the latest software version and you’re in an area with 5G coverage.

7. Is there any extra charge?

No. This is a default feature provided at no extra cost to all postpaid customers.

8. Can I opt out anytime?

Airtel Priority Postpaid is part of your plan; not an additional feature that can be opted out of.

9. Does this guarantee zero buffering?

Airtel Priority Postpaid is a feature that leverages 5G slicing technology to deliver enhanced experience to customers on Postpaid. This feature is specially built for busy customers who depend on uninterrupted connectivity for work, entertainment, or online collaboration. However, buffering happens due to multiple factors which are beyond the control of service provider including but not limited to, end user device configuration, latency of the web site visited, mobile applications used, etc.

10. Is this a 5G-only benefit?

Yes, it works on compatible 5G devices, SIM and in areas where 5G coverage is available. Customers can enjoy our Priority feature on any 5G SA enabled smartphone, with their latest software upgrades.

11. Will all new customers coming to buy postpaid be eligible for Airtel Priority Postpaid?

Yes. Airtel Priority Postpaid is auto enabled for all new postpaid connections including add-on connections.

12. Is this feature in all postpaid plans?

Yes, priority postpaid feature is part of all plans on offer. Even if an existing user upgrades/downgrades to any of the available plans, they will get priority by default.

13. What is the difference between prepaid and Airtel Priority postpaid?

The main difference between prepaid and Airtel Priority postpaid is that for the prepaid connection you recharge before the usage of the telecom services and in the Airtel Priority postpaid connection you pay after the usage. In addition, Airtel Priority Postpaid leverages 5G slicing technology to deliver enhanced experience to customers on postpaid.

14. Which is the best plan for me?

The answer to this depends upon the usage that you have. All Airtel Priority Postpaid plans have unlimited calling, daily SMS and Unlimited data You can choose the one that fits your needs. Check out the available plans here: https://www.airtel.in/plans/postpaid/

15. How can I upgrade my SIM to Airtel 4G/5G SIM?

You can upgrade to Airtel 4G/5G SIM easily by registering your details here to receive the new Airtel 4G/5G SIM at your doorstep. The new SIM will be sent to you soon and will also have instructions on how to activate the SIM with your number.

16. How can I switch to Airtel?

Here are the steps to switch to Airtel with zero activation fee:

Online:

• Visit us at: airtel.in/mnp
• Select your preferred plan by clicking on "buy now" and enter your details to schedule KYC pickup & SIM delivery
• Generate your porting code or UPC by sending a short SMS “PORT to 1900 You will receive the code via SMS from 1901. Please note that the code is valid only for 4 days
• Our executive will visit your location at the selected time slot for SIM delivery and activation
• Keep your documents handy for identity and address proof. Check list of valid docs here.
• Share unique port-in code, valid address & identity proofs with our executive
• It will take us around 48 hours (within same state) & 4 days (interstate) to switch the number from your current operator to Airtel
• You can track real time status of your order on latest version of Airtel App. Click here to download and login through your port-in number

At Store:

• Generate Unique Porting Code (or UPC) by sending an SMS PORT to 1900
• You will receive the code via SMS from 1901. Please note that the code is valid only for 4 days* Visit the nearest Airtel store with your documents to complete the KYC and get FREE SIM. For list of required documents, click here
• Share unique port-in code, valid address & identity proofs with our Airtel Friend at the store
• Relax. Your SIM will be activated within 48 hrs (subject to successful address verification)
• You can track real time status of your order on latest version of Airtel App. Click here to download and login through your port-in number

17. How to switch from Airtel Prepaid to Airtel Priority Postpaid?

To switch from Airtel prepaid to Airtel Priority postpaid, all that you need to do is;

• Go to the Airtel website: here
• Click on the Prepaid dropdown and then click on the “Switch prepaid to postpaid page”
• Once you choose the plan that you would like to opt for, fill up all your details on the form.

 Post verification, your plan will automatically be converted to Airtel Priority postpaid in 1-2 business days

18. How can I pay the Airtel Priority postpaid bill after port in to Airtel?

Here are the easy ways to pay your Airtel Priority Postpaid bill:

• Airtel App: link
• Airtel website: www.airtel.in
• Nearest Airtel Store: For store location, visit www.airtel.in/store
• Opt for Standing Instructions from your credit card account: www.airtel.in/si/postpaid
• Opt for NACH for auto debit from your bank account: Visit the Airtel store for this.

19. How much do I pay to switch to Airtel Priority Postpaid?

It is absolutely free, Click here to start.

20. How can I check my Airtel Priority postpaid bill?

You can check your Airtel Priority Postpaid bill at:

• Airtel App: link
• Airtel Website: www.airtel.in

21. How to change the Airtel Priority postpaid plan?

You can change your Airtel Priority postpaid plan through the Airtel App.

• Select your Mobile number from home screen
• Go to ‘Bills & Plan’ and then ‘My Plan’
• Click on the three dots menu to access the details and change the plan

22. How to download the Airtel Priority postpaid bill?

You can download your Airtel Priority postpaid bill from Airtel App.

• Go to Airtel App
• Click on your mobile number from app home page
• Go to ‘Bill & Plan’ section
• select the bill you want to download and click on “Download Bill”

23. How to deactivate Airtel Priority postpaid SIM?

To deactivate an Airtel Priority postpaid SIM, you can clear the outstanding dues and send an email to 121@in.airtel.com or call the dedicated helpline 1800-103-0405 to file a request for termination.

24. How to get itemized bill of Airtel Priority postpaid number?

You can view and download your Airtel Priority postpaid itemized bill from Airtel App.

• Go to Airtel App
• Click on your mobile number from app home page
• Go to ‘Bill & Plan’ section
• select the bill you want to download and click on “Itemized bill”

25. How to check my existing Airtel Priority postpaid plans?

Here are the steps to check your current plan:

• Go to Airtel App
• Click on your mobile number from app home page
• Select ‘Bill & Plan’ section
• Go to “My Plan” tab

26. How can I get a Airtel Priority postpaid connection?

You can buy a new Airtel Priority postpaid connection by choosing a plan on the Airtel Website Priority Postpaid connections page here. You will be asked to provide your address for the doorstep KYC and SIM delivery after which your number will be activated.

27. What is the Airtel Priority Family Plan?

The Airtel Priority Family Plans are Airtel Priority Postpaid plans in which you can share your plan benefits with your family members by adding them in your family plan.

28. What all plans are available under Airtel Priority Family plans?

On Airtel website you can check the available Airtel Priority Postpaid plans by selecting your city and then browsing through the plans on the Airtel Priority postpaid page.

29. How can I add a connection to my family plan?

Here are the easy steps to include an Add On number in your Family plan:

• Go to Airtel App
• Click on your mobile number
• Go to “Manage Family” section
• Invite members to your Airtel Plan

30. Do I have to pay for my additional connections?

Every Airtel Priority Postpaid Family connection comes with certain number of free add-on connections. Any add-on connection beyond the prescribed limit of free add-on as per your Priority Postpaid Family Plan, will be chargeable.

31. How can I activate Safe Custody on my Priority Postpaid number?

You can activate Safe Custody through Airtel App.

32. Are there any conditions for Safe Custody?

Safe custody is applicable only for Priority Postpaid numbers, and to avail safe custody you need to clear all outstanding amount (Billed + Unbilled).

33. What services will work during safe custody period?

No services are active during the safe custody period.

34. What is the charges for Safe Custody?

Safe Custody charges are Rs.50 per month.