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T&C ApplyGet Postpaid
1.) What is Airtel Postpaid?
Postpaid is a telecom service plan where you are billed a predetermined amount at the end of the month of usage. The month is called the billing cycle and may not refer to a calendar month.
2.) What is the difference between prepaid and postpaid?
The main difference between prepaid and postpaid is that for the prepaid connection you recharge before the usage of the telecom services and in the postpaid connection you pay after the usage.
3.) Which is the best plan for me?
The answer to this depends upon the usage that you have. All Airtel Postpaid plans have unlimited calling, daily SMS and a bundle of data (that can be carried forward to next month up to 200GB if not used) You can choose the one that fits your needs. Check out the available plans here:
4.) How can I upgrade my SIM to Airtel 4G SIM?
You can upgrade to Airtel 4G SIM easily by registering your details here to receive the new Airtel 4G SIM at your doorstep. The new SIM will be sent to you soon and will also have instructions on how to activate the SIM with your number.
5.) How can I activate my new 4G SIM? (existing Airtel user)
Here are the steps to activate your new 4G SIM:
Please note, for safety of your account, SMS service remains blocked for 24 hrs post SIM change.
6.) How can I switch to Airtel?
Here are the steps to switch to Airtel with zero activation fee:
7.) How to switch from Airtel Prepaid to Postpaid?
To switch from Airtel prepaid to Airtel postpaid, all that you need to do is;
Post verification, your plan will automatically be converted to Airtel postpaid in 1-2 business days
8.) What are the conditions for porting to Airtel Postpaid?
9.) How can I pay the Airtel postpaid bill after port in to Airtel?
Here are the easy ways to pay your Airtel Postpaid bill:
10.) How much do I pay to switch to Airtel Postpaid?
It is absolutely free, Click here to start.
11.) How do I find my Unique porting code or UPC?
To generate your unique porting code or UPC, SMS PORT
You will receive the code via SMS from 1901.
Since the code is valid only for 4 days, make sure you generate the UPC code in presence of our executive.
Please note, UPC validity for J&K & NESA is 30 days
12.) What are the new guidelines for MNP process?
Here are the MNP guidelines as per the TRAI directive effective from 16th Dec 2019:
*No change in process timelines for J&K and NESA
13.) How can I check my port-in status to Airtel?
You can track real time status of your port in request on the latest version of Airtel Thanks app. Click here to download the app and log-in with your port-in number
14.) For how long will my no. become inactive if I transfer my number to Airtel?
Your number will be inactive only for a couple of hours that too after midnight when we finally switch your number from your current operator to Airtel. You will be informed about the same via SMS.
15.) What all documents do I need to transfer my no. to Airtel?
To switch your number to Airtel, all you need is a unique porting code (UPC) and valid ID/address proof.
16.) Can I carry forward my prepaid balance to my new Airtel connection?
In case you are porting within Airtel (from one state to another), your previous prepaid balance will be carried forward to your new account.
If you are porting from other telecom operator to Airtel, please be advised that your entire balance will be forfeited once you switch to Airtel.
17.) Can I cancel my port in request?
Yes, you can cancel your port in request within 24 hrs of submitting the documents with the new service provider. To do so, SMS CANCEL
18.) How can I check my Airtel postpaid bill?
You can check your Airtel Postpaid bill at:
19.) How to check data balance in Airtel postpaid?
You can check your data balance in the following ways:
20.) How to change the Airtel postpaid plan?
You can change your Airtel postpaid plan through the Airtel Thanks App.
21.) How to download the Airtel postpaid bill?
You can download your Airtel postpaid bill from Airtel Thanks app.
22.) How to deactivate Airtel postpaid SIM?
To deactivate an Airtel postpaid SIM, you can clear the outstanding dues and send an email to firstname.lastname@example.org or call the dedicated helpline 1800-103-0405 to file a request for termination.
23.) How to get call details of Airtel postpaid number?
You can view and download your Airtel postpaid bill from Airtel Thanks app.
24.) How to check the Airtel postpaid plan?
Here are the steps to check your current plan:
25.) How can I get a postpaid connection?
You can buy a new postpaid connection by choosing a plan on the Airtel Website Postpaid connections page here. You will be asked to provide your address for the doorstep KYC and SIM delivery after which your number will be activated.
26.) What is the Airtel Family Plan?
The Airtel Family Plans are Airtel Postpaid plans in which you can share your plan benefits with your family members by adding them in your family plan.
27.) What all plans are available under Family plans?
You can check the available postpaid plans by selecting your city and then browsing through the plans on the Airtel website postpaid page.
28.) How can I add a connection to my family plan?
Here are the easy steps to include an Add On number in your Family plan:
29.) Do I have to pay for my additional connections?
The charges of Add On connections depend upon the Postpaid Family Plan you are on.
30.) How can I activate Safe Custody on my postpaid number ?
You can activate Safe Custody through Airtel Thanks App.
31.) Are there any condition for Safe Custody ?
Safe custody is applicable only for Postpaid numbers, and to avail safe custody you need to clear all outstanding amount (Billed + Unbilled).
32.) What services will work during safe custody period?
No services are active during the safe custody period.
33.) What is the charges for Safe Custody?
Safe Custody charges is Rs.50 per month.
34.) What will happen if my plan data is finished?
You can buy the data packs through thanks app.
35.) What are the charges for data pack?
36.) How do I renew my data packs?
Data packs once purchased will be auto renewed every month. You can deactivate any active data pack by visiting thanks app.
37.) What happens to my unused data from data packs ?
Any unused data from data packs will be added to the Rollover quota subject to maximum limit of 200GB