Airtel Secure Fiber FAQ's

Q: What is ‘Secure Fiber’?

With ‘Secure Fiber’ you get a safe internet experience for your kids with complimentary subscription for the first month- 30 days. It also helps you protect all your connected devices to Airtel Xstream Fiber Network from Viruses and Malwares.

For e.g. if you want to block specific content like Adult, Social, and Gaming etc you can select the content type and the system will block all the websites and App falling in that profile. You can view List of Content types for each profile on Airtel Thanks App.

To use this feature you need to be connected to the device to your Airtel Xstream Fiber.

Q: What are the key features of ‘Secure Fiber’?

The key features of the ‘Secure Fiber’ are:

  • Virus and Malware protection – protect all devices connected to Airtel Xstream Fiber from virus and malware that can come through the internet.
  • Content Filtering - Block objectionable content (websites and apps) from the internet such as Adult, Entertainment, Gaming etc. when you opt for a specific profile.

Q: What is the meaning of a profile? Are the charges same for each profile?

Profile is a content category which you can choose as per your own preference.

There are 4 profiles:

  • Virus Protection
  • Child Safe
  • Study Mode
  • Work Mode

Each profile restricts specific categories of content. For example, Work Mode restricts ‘Streaming Media’ category and thus blocks sites like Netflix, YouTube, Hotstar etc. Study Mode restricts ‘Games’ category and thus blocks online games. User can select only one profile at a time.

The charges of profile do not vary depending on the profile. To check the list of profiles and update profile definition go to Thanks App > Thanks Page > Tap on ‘Secure Fiber’ Card > Tap on Manage

Q: Will all the apps and games be blocked with ‘Secure Fiber’?

‘Secure Fiber’ is a network-based security service. Any games or applications utilizing local storage will continue to function as it does not require network access to work and cannot be blocked at a network level. But, any app and games that connects over the internet, will be blocked with help of Secure Fiber profiles.

Q: How can I subscribe to this service?

To subscribe to this service with ease, please

  • Go to Airtel Thanks App > Thanks Page ,
  • Tap on ‘Secure Fiber’ Thanks Card
  • Click on Subscribe

Q: Where can I get the details of the product?

To get the details of the product, please go to Airtel Thanks App -> Thanks Page and click on ‘Secure Fiber’ Card.

Q: Where can I access the list of categories’ that can be blocked?

To get the list of categories:

  • Go to Airtel Thanks App
  • Go to Thanks Page
  • Tap on ‘Secure Fiber’ Thanks Card
  • Tap on Manage. You will see a page with all profiles.
  • On each profile, tap on Blocked Categories link to see the profile.

Q: How can existing user change profiles?

To change your existing profile:

  • Go to Thanks App
  • Go To Thanks Page
  • Tap on ‘Secure Fiber’ Card
  • Tap on Manage
  • Tap on Change Profile. Choose the profile as per need

Q: Do I need to be connected to Airtel Xstream Fiber to use ‘Secure Fiber’ feature?

Yes you need to be connected to your Airtel Xstream Fiber to use the feature. Failing which, you won’t be able to use this service.

Q: Will I get notification on App as well as web in case any content is restricted?

You will get text on the browser page confirming that this content is blocked. Please note, in case of few sites such as Netflix, Youtube you will just see the browser’s default error page.

Q: Is ‘Secure Fiber’ chargeable? What are the charges for the product?

The first month subscription (30 days from FREE TRIAL claim date) is complementary for our user and minimal monthly charges of Rs 99/- + GST will be added to your bill to your bill, next month onwards.

Q: How will I be charged for the service?

The monthly charge of Rs.99/- + GST, for this service will be added to your Airtel Xstream Fiber bill.

Q: I have an ARP Airtel Xstream Fiber Plan. How will the charging happen in my case?

Even if you are on ARP plan, the monthly charge of Rs.99/- + GST for Secure Fiber, will be added to the Airtel Xstream Fiber bill, on a monthly basis

Q: How do I unsubscribe from ‘Secure Fiber’?

To unsubscribe from the service go to Airtel Thanks App -> Thanks Page -> ‘Secure Fiber’ -> Unsubscribe from the manage page

Q: Will I be charged for total subscription amount or it will be charged on pro-rata basis?

You will be charged for full month. If you unsubscribe in middle the month, then the service will remain active till the end of the subscription period of Secure Fiber

Q: In the time between user activation initiation and actual initiation what will be the card status?

During the process of activation initiation & actual initiation the Claim button will be in disabled state.

Q: How much time it will take for service to get activated?

It will take only 1 min to 2 hours for service to get activated.

Q How will I be notified on service activation & deactivation?

You will be notified via SMS on your registered mobile upon service activation & deactivation.

Q: Will I get any pre-renewal notification for service renewal post one month?

Yes, you will get pre-renewal notifications three days prior to renewal. You will get so through SMS on your registered mobile number.

Q: Why am I unable to subscribe to Secure Fiber?

If you are on Static IP, ‘Secure Fiber’ services will not work for you currently.