Broadband Terms & Conditions

1.  All rentals are exclusive of taxes. GST of 18% applicable on the rental and activation fee.

 

2.  Installation fee of Rs. 1000 applicable on monthly plans while on subscription to 3m/6m/12m plans will be waived off. On 6m and 12m plans, subscriber will get an additional discount of 7.5% and 15% respectively on plans above 499. For rental of 499, all prepaid customers get discount of 15% on both 6m and 12m ARP while Postpaid customers only in select towns are eligible. Remaining towns get 7.5% and 15% respectively on 6m and 12 m ARP

 

3.  With a view to give all Customers optimum Service and protect their interest, the Plan offered by Airtel shall be subject to Fair Usage Policy (FUP) as formulated and implemented by Airtel from time to time.

 

4.  The Plan offered by Airtel shall be subject to Fair Usage Policy (FUP) which shall be imposed upon consumption of 3333 GB in a billing cycle post which the speed of the data shall be reduced upto 1 MBPS. The FUP may be amended and implemented by Airtel from time to time, at its sole discretion

 

5.  Airtel Xstream 4k OTT STB will be made available to the customer at a refundable Security deposit of Rs. 1500. Along with the box, first month recharge will be provided by the customer. Post the first month usage, customer will have to regularly recharge the STB to keep the STB connection active. The Security deposit is refundable only if the customer completes minimum 10 recharges above a value of Rs. 360 else forfeited.

 

6.  All OTT subscriptions will be provided to the customer through the Airtel Thanks APP. Voice benefits under the plan voucher will be chargeable for outgoing calls to premium nos.

 

7.  The Airtel broadband ARP Plan is being provided by Airtel broadband to any customer who wish to avail Airtel’s DSL services. The payment for the plan is an upfront payment and will not be refunded incase the customer cancels the connection before the maturity of the agreed tenure.

 

8.  The discount mentioned in the plan has been rounded off to the nearest value. The Offer is valid only in India and redeemable only upon taking fresh subscriptions to Airtel’s select DSL broadband rental plans in accordance with the present terms and conditions.

 

9.  This Offer is not valid for special, commercial or enterprise plans.

 

10.  Airtel Xstream Fiber router shall at all times remain the property of Airtel and Airtel may recover the router along with ancillary equipments from the Customer, if Customer opts out of the Airtel fiber plan and/or otherwise chooses to discontinue Airtel’s Fiber service.

 

11.  The subscriptions to OTT content shall be governed by the policies of Airtel and App owners.

 

12.  499 rental plan - The CPE and Digital Services may be provided either by Airtel and/or its affiliates / subsidiaries. This Plan shall only be available as a bundled offering along with CPE and Digital services. The customer shall accordingly make a payment of INR 150 towards CPE and Digital Services, separately to Airtel and/or its affiliates / subsidiaries, as the case may be. For 6/12 months, customer is eligible for discount as per below: 6M Plan - Rental for 6 months would be Rs.1780. Payments towards CPE and Digital services will be Rs. 900.12M Plan - Rental for 12 months would be Rs.3560. Payments towards CPE and Digital services will be Rs. 1800.

 

13.  799 rental plan - The CPE and Digital Services may be provided either by Airtel and/or its affiliates / subsidiaries. This Plan shall only be available as a bundled offering along with CPE and Digital services. The customer shall accordingly make a payment of INR 150 towards CPE and Digital Services, separately to Airtel and/or its affiliates / subsidiaries, as the case may be. For 6/12 months, customer is eligible for discount as per below: 6M Plan - Rental for 6 months would be Rs.3602. Payments towards CPE and Digital services will be Rs. 900.12M Plan - Rental for 12 months would be Rs.6620. Payments towards CPE and Digital services will be Rs. 1800

 

14.  999 rental plan - The CPE and Digital Services may be provided either by Airtel and/or its affiliates / subsidiaries. This Plan shall only be available as a bundled offering along with CPE and Digital services. The customer shall accordingly make a payment of INR 200 towards CPE and Digital Services, separately to Airtel and/or its affiliates / subsidiaries, as the case may be. For 6/12 months, customer is eligible for discount as per below: 6M Plan - Rental for 6 months would be Rs.4434. Payments towards CPE and Digital services will be Rs. 1200.12M Plan - Rental for 12 months would be Rs.8150. Payments towards CPE and Digital services will be Rs. 2400.

 

15.  1498 rental plan - The CPE and Digital Services may be provided either by Airtel and/or its affiliates / subsidiaries. This Plan shall only be available as a bundled offering along with CPE and Digital services. The customer shall accordingly make a payment of INR 350 towards CPE and Digital Services, separately to Airtel and/or its affiliates / subsidiaries, as the case may be. For 6/12 months, customer is eligible for discount as per below: 6M Plan - Rental for 6 months would be Rs.6371. Payments towards CPE and Digital services will be Rs. 2100.12M Plan - Rental for 12 months would be Rs.11710. Payments towards CPE and Digital services will be Rs. 4200.

 

16.  1499 rental plan - The CPE and Digital Services may be provided either by Airtel and/or its affiliates / subsidiaries. This Plan shall only be available as a bundled offering along with CPE and Digital services. The customer shall accordingly make a payment of INR 180 towards CPE and Digital Services, separately to Airtel and/or its affiliates / subsidiaries, as the case may be. For 6/12 months, customer is eligible for discount as per below: 6M Plan - Rental for 6 months would be Rs.6932. Payments towards CPE and Digital services will be Rs. 1500.12M Plan - Rental for 12 months would be Rs.12740. Payments towards CPE and Digital services will be Rs. 3000.

 

17.  3999 rental plan - The CPE and Digital Services may be provided either by Airtel and/or its affiliates / subsidiaries. This Plan shall only be available as a bundled offering along with CPE and Digital services. The customer shall accordingly make a payment of INR 650 towards CPE and Digital Services, separately to Airtel and/or its affiliates / subsidiaries, as the case may be. For 6/12 months, customer is eligible for discount as per below: 6M Plan - Rental for 6 months would be Rs.20807. Payments towards CPE and Digital services will be Rs. 3900.12M Plan - Rental for 12 months would be Rs.38240. Payments towards CPE and Digital services will be Rs. 7800

 

18.  Disney+ Hotstar:  The offer is extended to Airtel Broadband customers who are on plans of 999 and above rentals

 

19.  Offer details: Broadband customers will get a free subscription to Disney+ Hotstar Super Plan while they are on the eligible rental. If the customer moves to a non-eligible plan for Disney+ Hotstar or decides to discontinue Airtel Broadband, the subscription will also discontinue

 

20.  Amazon Prime Video:  The offer is extended to Airtel Broadband customers who are on plans of 999 and above rentals

 

21.  Customers on eligible plans get 1 year of Amazon Prime membership

 

22.  Amazon Prime Membership will auto renew at INR1499 per year after the 1 year of free subscription is over. This can be cancelled anytime.

 

23.  The free Amazon Prime membership is not valid for existing Prime users

 

24.  Netflix:  The offer is extended on Rs.1498 and 3999 Broadband plans

 

25.  Customer can only avail the Netflix Offer once against each of the eligible Broadband plans independently.

 

26.  Offer details:1498 & 3999 will get a free Netflix Basic subscription (worth Rs.199) & Premium (worth Rs.649) respectively per the plan validity

 

27.  Netflix Change Plan: Eligible Postpaid Broadband customers can change Netflix subscription by accepting monthly Netflix Topup charges to Airtel Bill.

 

28.  If you already have an existing Netflix account, you can link it to your Offer when you activate Netflix as part of your Offer. You will continue to be charged separately for any existing Netflix account until you link that account to your Offer.

 

29.  If you link an existing Netflix account, terminating the Offer or your plan will not automatically cancel your Netflix membership, and Netflix will automatically resume charging your existing payment method that they have on file once your offer ends. If you wish to review the details of your Netflix membership please visit the ‘Account’ pages on the Netflix website

 

30.  When a Customer ceases to hold an active account with Airtel – Broadband on eligible plan, they will no longer be able to access the OTT.

 

31.  The benefit will only be applicable if the customer continues to be on the Netflix eligible plan or upgrades to the next eligible rental

 

32.  Xstream App:  All Broadband plans come with free 1 year subscription of Airtel Xstream Premium pack worth Rs.1499

 

33.  All Offers activation: Go to Airtel Thanks App and click on the relevant offer card within the Airtel mobile application. Advance Billing Plan Details: Advance billing module is available in specific markets.

 

34.  Customer needs to pay monthly rent in advance in order to keep the services active.

 

35.  The advance billing bill cycle will start on the day of activation of the customer and will continue for a period of 30 days for a monthly plan

 

36.  Post 30 days customer to recharge to continue the services.

 

37.  In case the customer fails to recharge post 30 days, services will be discontinued. Customer can recharge on any day of the month, and services can be enjoyed for next 30 days

 

38.  In case customer exhausts his GB quota during the bill cycle period, the plan speed will get throttled upto 1mbps speed and customer will continue to enjoy the services till the end of the bill cycle date

 

39.  Advance Billing Plans come with 3m/6m/12m ARP schemes as well

 

40.  OTT benefit will be offered every month as per the eligible plan when the customer recharges

 

41.  Only select Advance billing cities will have voice services available for customers along with DSL services

 

42.  The extent of applicability of the said Plan, the usage by an individual customer and the entitlement of the Free Subscription Internet is subject to the network feasibility in the area of residence of the interested customer. The network feasibility of the specific area shall be communicated to the customer at the time of sale.